BRITISH AIRWAYS Customer Reviews and Customer Trip Reports

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BRITISH AIRWAYS :  your "one-stop" passenger guide
Passenger Trip Reviews for British Airways	BA First and Business class lounge reviews
British Airways Travel Guide	BA World Traveller seat reviews
Passenger seat tips about British Airways aircraft	British Airways First and Business class seat reviews
Seat Plans for British Airways planes	Destinations & Aircraft Fleet Guide

BRITISH AIRWAYS customer review :  21 November 2009 by Bob Fleming   (UK)

LGW-Orlando. Flat beds yes, but extremely narrow seats. I'm not the widest and I found it a squeeze. Not very personal service - it didn't feel like we were in business class other than for the seats. My girlfriend asked for cheese for her dessert and was met with a "we don't have any." No apology or reason given. The film/TV line up is very poor.

BRITISH AIRWAYS customer review :  21 November 2009 by A Garg   (Denmark)

CPH-LHR-MIA. I was expecting more than this. I had a good start right from checkin at home and priority boarding at CPH and LHR. No complaints about first leg of the journey with a warm breakfast and friendly service. It was my first experience with new club world -, after looking at pictures on internet and reading review I had an image in mind but sadly I was disappointed. The seats looked quite old and wasn't a business class ambience. Food was OK but not excellent - I must admit it may be because my expectations were high with BA being a 4star airline.

BRITISH AIRWAYS customer review :  19 November 2009 by Richard Callis   (UK)

Economy back from Helsinki. Flew Finnair on the way out - Finnair offered hot meal, BA cheese sandwich or egg sandwich. BA is falling to pieces, overpriced, underwhelming in every department. Even Terminal 5 (which I love) cannot compensate for (especially on longhaul flights) poor legroom, rubbish food. BA then charge £91 to change one leg of a £95 return to Newcastle - nonsense.

BRITISH AIRWAYS customer review :  19 November 2009 by John Hebblethwaite   (Australia)

Naples to Gatwick and London to Sydney. Short haul with a choice of sandwiches together with wine etc, FAs professional. Long haul to Sydney in WTP+ - good attentive service from crew but I thought the service from Bangkok to Sydney was a little better. Food was fine and wine etc was available when required as was water. Seating in WTP+ is comfortable and I was able to sleep for about 6 hours from London to Bangkok. Overall BA still have a good product and from a personal perspective their service is second to none.

BRITISH AIRWAYS customer review :  18 November 2009 by J Drennan   (UK)

LHR-DFW First Class on B777. A dismal experience from start to finish. Check-in took about 2 minutes, followed by a 30 minute wait at the supposed ‘Fast-track’ security channel. The Concorde Room was quiet and pleasant, but everything went down-hill from there. Boarding by bus, which was slow and chaotic and the flight departed late as a result. As stairs are a challenge to the elderly or infirm, it was a slow process, and as it was raining, arrived in the cabin thoroughly soaked - to find my assigned seat was broken. Luckily another seat was available. My first choice of meal was not available, which you might expect in economy, but is unacceptable when paying that kind of money for a seat in First. There are no blankets in the cabin, other than a ‘shawl’ provided on request form the cabin crew. Upon arrival, the entire flight was turned away from immigration because obsolete versions of the Customs form had been handed out by BA in London, leading to further delays, and of course there was no priority handling of checked luggage. A thoroughly broken process overall.

BRITISH AIRWAYS customer review :  17 November 2009 by J Tervonen   (Belgium)

JFK-LHR-BRU, attentive service by cheerful crew, drink runs every 40 mins during the night. Good meals, free wine and aperitif, good choice of films, even if not AVOD. A lot better than the outward leg with AA. Flights early/on time. The only negative point was the online check- in which did not work for the last sector. However, this was solved at the baggage drop desk in JFK. Coffee/tea and a sandwich for breakfast on our way to BRU.

BRITISH AIRWAYS customer review :  17 November 2009 by Nigel Chism   (UK)

LHR/Athens return. I cannot help feel that BA has some kind of death wish - that it wants to be a Ryanair and then it won't have to provide any form of service to its passengers. Outbound in a decrepit 767 (ripped seats, overhead video broken because of tape problem). Return an A320, the real vision of the no-frills future. Had to ask four times for a cup of coffee from harassed and grumpy crew and I felt obliged to apologise for asking anyway. Really embarrassing all round. The well publicised cutbacks in catering were evident on both flights. Never mind nuts, you don't even get a paper napkin with your drink any more, which itself comes now only in the flimsiest water-cooler plastic cup. All very sad.

BRITISH AIRWAYS customer review :  17 November 2009 by Ross Clark   (UK)

EDI-LHR-BUD return. Concur with comments below about the short-haul product, as the level of service is on a par with National Express (London-Edinburgh train). Flight out on a 767; a misplacing of the aircraft at BUD airbridge cost several minutes before the aircraft could be shifted. Purser brought the house down by telling us, "Don't worry, we'll have you out the windows ... I mean the door shortly".

BRITISH AIRWAYS customer review :  17 November 2009 by O Bennett   (UK)

LHR-NBO Club World. A decidedly eccentric flight. At lunch, first choice of main dish was not available. Advised choice of starter available, then later it wasn't. But every effort was made to find alternatives to both, neither of which appeared on the menu. Excellent service in that respect. Shop on board request was written down. When nothing appeared I went to the economy galley where the crew member who had taken my order assured me that my request was in process. At tea service, I enquired about my shopping. It transpired that both the requests of myself and my neighbour had been forgotten. The purser was very embarrassed and presented me with a gratis bottle of champagne as my (main) choice of shopping item had been sold to someone else. An excellent effort at service recovery.

BRITISH AIRWAYS customer review :  15 November 2009 by J Fairclough   (France)

Barcelona to LHR return. BA's short haul product has fallen so far, it's become an embarrassment. Outbound an A320,seating cramped and "catering" is now some sort of bizarre bag of what appears to be bird seed to accompany coffee or juice. Cabin staff morale has clearly reached an all-time low. Return in a geriatric 757 was little better, save that the seats were by an emergency exit so were less cramped.

BRITISH AIRWAYS customer review :  15 November 2009 by Richard Millard   (USA)

JFK-LCY return : this is a niche service which may appeal to some but not others. There were multiple issues with not having provisioned the aircraft, being unprepared for boarding, arrival, etc. Food was greasy, cabin crew were inattentive. The main advantage was being able to breeze through customs on arrival at LCY. Customs at Shannon lengthens the journey although it was quickly completed, with 4 border agents to process only 18 passengers. This routing could be justifiable for someone working in the City, but certainly not for the service. BA does not attend well to customers and their seating assignment policy alone is reason enough to avoid them as a rule.

BRITISH AIRWAYS customer review :  15 November 2009 by P Nelson   (UK)

What has happened to BA's second meal service in Club world? fThere is a huge disconnect between the first meal service offering and afternoon tea or breakfast. On recent flights the crew showed obvious embarrassment when serving it - not that a clingfilm wrapped sandwich takes a lot of finesse to serve.

BRITISH AIRWAYS customer review :  15 November 2009 by Jeff Michel   (Switzerland)

ZRH-LCY-ZRH in Economy. Outbound flight delayed with no information on screens. Managed to get switched to LHR having found out through phone calls that there would be at least a 90minute delay. Flight fine and the crew excellent - obviously feel embarrassed about the 'food' offered so they volunteered a spare Club Class breakfast sandwich. Drinks plentiful and flight arrived early, handy as I had to trudge across London to get back to near City Airport! Return flight again delayed due to morning fog (although SWISS managed to operate their flights on time). Again cabin crew very good and pleasant. Would probably choose SWISS to City over BA as they have more flights and offer a more comprehensive service, but could not fault BA staff, service and the planes were clean and smart (if a little tired looking from City)