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British Airways Customer review :  31 July 2010 by Helen Church   (UK)

LGW-MCO.The plane itself was fair although TV screens did not work until after 4hours into the flight which was inconvenient. The children did not get given different meals to the adults, and food was appalling. The staff were very pleasant but only offered 2 drinks on the 8 hour journey, seats very uncomfortable. Coming back was fine, flights were on time, but again the food was appalling. It would be good to provide children with smaller headsets that actually fit on their head - for the prices we had to pay I was very disappointed.

British Airways Customer review :  30 July 2010 by Lloyd Hughes   (UK)

LHR-IAD First Class. Concorde Room at T5 is way ahead of any other lounge I've been in. F cabin was full, crew were spot on the whole flight. Food was good - although it was still the old First cabin, it was clean. Pity the queue at IAD let the whole thing down, 1hour and 15 minutes to get through even though we were first off the plane.

British Airways Customer review :  29 July 2010 by Kevin Tunnicliffe   (UK)

LHR to ORD. It amazes me that BA still has 4-stars. I had to ask for a drink on boarding, the overall standard of service was only just okay. B777 was old and my IFE system crashed at least half a dozen times. The amenity kit BA offer is one of the poorest of any airline. The main meal was a fillet steak which was superb, but spoilt by the substitution of spinach for the beans showed on the menu. The water from the spinach had flooded the sauce making it inedible. My partner had the fish cakes which she said were excellent.

British Airways Customer review :  27 July 2010 by A Asprakis   (USA)

PHL-ATH via LHR and back. As a frequent traveller of British Airways, I can attest to the fact that quality of inflight catering has gone down dramatically. LHR-ATH the meal served was absolutely disgusting. However, the level of service provided by the flight attendants was impressive - perhaps this is their way of making up for the strikes?

British Airways Customer review :  27 July 2010 by N Aliano   (Italy)

LIN-LHR-EWR. First flight to London on time, cabin crew were experienced and enthusiastic - meal served wasn't enough for 2-hour flight. Second flight to New York was satisfactory and above average in respect to other European carriers. Meal quantity and quality were good, Audio and Video On Demand entertainment offered everything one may need. Cabin crew were kind and quick to respond to request or solve problems. Return was not so good because of the of a rude and impolite flight attendant, which is unusual on British Airways. Seat comfort is good in World Traveller. Baggage reclaim was fast and easy on both the outbound and the return trip. Transfer at LHR Terminal 5 is efficient and easy - facilities are great, and there is ground staff ready to help you.

British Airways Customer review :  25 July 2010 by Roger Stone   (Australia)

Buenos Aires-Sao Paulo-Buenos Aires. Tried Premium Economy and while the service was nice the food was pretty terrible. The seating is good. Perhaps if BA charged just a little more for WT+ they could offer some decent food and wine. My flights were also spoilt by some obnoxious passengers nearby so that did not help. On a brighter note, this flight to and from Buenos Aires offers a good connection to and from Australia for those wishing to try a different option to the UK or Brazil. Both flights were on time and I enjoyed the chirpy comments from the flight and cabin crew.

British Airways Customer review :  22 July 2010 by J Aberg   (Sweden)

CPH-LHR-SFO and LAX-LHR-CPH. The outbound flights were average, and what can be expected of British Airways these days. I cannot understand that the food service is the same while travelling to the east coast of the US (like Boston) as when going to SFO or LAX. The west coast flights are four hours longer or so. Assessing the homebound flights is a prime example of how one rotten apple spoils the barrel. I started on a high note, because the BA ground staff at LAX were excellent. However, the staff including the Captain who I had the opportunity to be humiliated by in front of 50 people, leave a great deal to be desired. I have been a BA Exec Silver or Gold card holder for almost 15 years, but I will never again book a British Airways flight.

British Airways Customer review :  22 July 2010 by Tim Christiansen   (Denmark)

An ongoing nightmare. Working in Trinidad & Tobago and having to fly to Bangkok proved to be a very expensive experience. I phoned British Airways ticketing office and got a quote of USD 4583, but 4 hours later when I was at the ticket counter in POS the price had suddenly jumped to USD 5713 with no explanation as to how. There was no other departures that day so I had no other option as to buy the ticket. The staff at the counter guaranteed me that I could get a refund or upgrade once at Heathrow airport but they could not help me in POS. Needless to say I got the run around when in Heathrow no help and no understanding what so ever. One lady on the phone at the customer service office told me that the ticket price should have been USD5200, so already there they admit that the price I paid was not the proper one. Since then I have tried in vain to buy an upgrade because of the poor quality of seats in BA aircraft - this will cost anywhere between USD2452-5470 depending on whom you talk to from British Airways. The customer service at British Airways is not designed to help you in any way they are just there to give you the run around I have had to call offices in 4 different countries on 3 different continents and still got no help. Never again British Airways, life is too short.

British Airways Customer review :  17 July 2010 by Vivienne Pinnell   (UK)

London Heathrow to Seattle in World Traveller Plus - well worth the extra money for the comfort and space factor. Crew welcoming and pleasant, food and avod ok. Return journey, again delayed at Seattle but plenty of information given. Numerous drink runs of juice and water during both flights. BA still one of the best airlines on Transatlantic routes, and the only UK airline that flies nonstop to Seattle. Far more convenient than having to change planes in the US, which can be problematical if delays or bad weather occur.

British Airways Customer review :  16 July 2010 by W Paterson   (UK)

EDI-LHR-PHX return. Flights out on time. Delay on return flight into LHR resulting in missing connection. Ground staff worked miracles to get us on the next available flight to EDI. Crew on all flights a credit to BA. Son was ill and crew were very attentive which was very nice. Entertainment and meals were fine. Will use BA again.

British Airways Customer review :  15 July 2010 by D Baker   (Australia)

BKK-LHR in Business. Crew attentive and welcoming. BKK Qantas lounge was smart, contemporary and offering a good choice of hot and cold food and refreshments. Conversely, in flight meals marginally better than a pub counter meal. Bland, poorly presented, looked unappealing and tasted likewise. Choice of wines limited. On the other hand, the comfortable fully flat bed delivered the promise. But BA not worth the money.

British Airways Customer review :  13 July 2010 by Miles Canne   (Spain)

MAD-LHR. Straightforward online check in and rapid bag drop. BA use Iberia's Velazquez lounge at Barajas T4 which is clean, comfortable and spacious, but doesn't have WiFi - and foodwise only offers plastic wrapped sandwiches outside rigid Spanish meal times - but outstanding, top-notch wines. Flight on new looking A320, with comfy 2x2 seating, but crumbs and debris around from the previous flight. Jackets weren't collected and no newspapers or magazines were available. The bizarre food offering was a burnt meat pie and a scone with a pot of jam and one of clotted cream, served on the same plate, with two tiny cucumber sandwiches on the side. Poor quality champagne served at room temperature, but other drinks available, and no limits on consumption. Friendly, but indifferent, bilingual cabin crew spent a large part of their time in the front galley, exchanging audible and uninhibited accounts of their stopover in Madrid. Excellent communications from flight deck. Straight through procedures at Heathrow T3 - courteous and efficient, and suitcase waiting on the belt.

British Airways Customer review :  12 July 2010 by T Cheetham   (UK)

LHR to Dallas/Fort Worth retur Boeing 777. Left on time - no problems with boarding etc. The staff were attentive, Premium Economy worth every penny extra on this 10 hour flight. I opted for the Vegetarian meal as this always seems to be nicer that the standard choices and it was. Returned flight a totally different crew. Not really interested in the needs of passengers.

British Airways Customer review :  7 July 2010 by P Miller   (UK)

LHR-MAD return. Delayed an hour outbound due to air traffic control (fair enough) and five hours on return due to technical problems with problem and crew running out of time. Could have handled that too, as these things happen, if it were not for the situation at Madrid airport : BA has now removed all its staff from this airport and left its passengers at the mercy of Iberia customer services. Unhelpful, ignorant, sometimes downright rude, even to the point of pulling down the shutters at the customer service desk as it was 'time to go'. No information at all on the flight problems and when I called BA in London to find out what was happening and why we were being denied food, water, free phone calls, they too could not get through to anyone sensible in Madrid. And these two airlines are merging - not for me thank you!