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British Airways Passenger Reviews and British Airways Customer Trip Reports
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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British Airways Customer review : 31 July 2010 by Helen Church (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-MCO.The plane itself was fair although TV screens did not work until after 4hours into the
flight which was inconvenient. The children did not get given different meals to the adults,
and food was appalling. The staff were very pleasant but only offered 2 drinks on the 8 hour
journey, seats very uncomfortable. Coming back was fine, flights were on time, but again the
food was appalling. It would be good to provide children with smaller headsets that actually
fit on their head - for the prices we had to pay I was very disappointed.
British Airways Customer review : 30 July 2010 by Lloyd Hughes (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
LHR-IAD First Class. Concorde Room at T5 is way ahead of any other lounge I've been in. F
cabin was full, crew were spot on the whole flight. Food was good - although it was still the
old First cabin, it was clean. Pity the queue at IAD let the whole thing down, 1hour and 15
minutes to get through even though we were first off the plane.
British Airways Customer review : 29 July 2010 by Kevin Tunnicliffe (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR to ORD. It amazes me that BA still has 4-stars. I had to ask for a drink on boarding, the
overall standard of service was only just okay. B777 was old and my IFE system crashed at
least half a dozen times. The amenity kit BA offer is one of the poorest of any airline. The
main meal was a fillet steak which was superb, but spoilt by the substitution of spinach for
the beans showed on the menu. The water from the spinach had flooded the sauce making it
inedible. My partner had the fish cakes which she said were excellent.
British Airways Customer review : 27 July 2010 by A Asprakis (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PHL-ATH via LHR and back. As a frequent traveller of British Airways, I can attest to the fact
that quality of inflight catering has gone down dramatically. LHR-ATH the meal served was
absolutely disgusting. However, the level of service provided by the flight attendants was
impressive - perhaps this is their way of making up for the strikes?
British Airways Customer review : 27 July 2010 by N Aliano (Italy)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LIN-LHR-EWR. First flight to London on time, cabin crew were experienced and enthusiastic -
meal served wasn't enough for 2-hour flight. Second flight to New York was satisfactory and
above average in respect to other European carriers. Meal quantity and quality were good,
Audio and Video On Demand entertainment offered everything one may need. Cabin crew were kind
and quick to respond to request or solve problems. Return was not so good because of the of a
rude and impolite flight attendant, which is unusual on British Airways. Seat comfort is good
in World Traveller. Baggage reclaim was fast and easy on both the outbound and the return
trip. Transfer at LHR Terminal 5 is efficient and easy - facilities are great, and there is
ground staff ready to help you.
British Airways Customer review : 25 July 2010 by Roger Stone (Australia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
Buenos Aires-Sao Paulo-Buenos Aires. Tried Premium Economy and while the service was nice the
food was pretty terrible. The seating is good. Perhaps if BA charged just a little more for
WT+ they could offer some decent food and wine. My flights were also spoilt by some obnoxious
passengers nearby so that did not help. On a brighter note, this flight to and from Buenos
Aires offers a good connection to and from Australia for those wishing to try a different
option to the UK or Brazil. Both flights were on time and I enjoyed the chirpy comments from
the flight and cabin crew.
British Airways Customer review : 22 July 2010 by J Aberg (Sweden)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CPH-LHR-SFO and LAX-LHR-CPH. The outbound flights were average, and what can be expected of
British Airways these days. I cannot understand that the food service is the same while
travelling to the east coast of the US (like Boston) as when going to SFO or LAX. The west
coast flights are four hours longer or so. Assessing the homebound flights is a prime example
of how one rotten apple spoils the barrel. I started on a high note, because the BA ground
staff at LAX were excellent. However, the staff including the Captain who I had the
opportunity to be humiliated by in front of 50 people, leave a great deal to be desired. I
have been a BA Exec Silver or Gold card holder for almost 15 years, but I will never again
book a British Airways flight.
British Airways Customer review : 22 July 2010 by Tim Christiansen (Denmark)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
An ongoing nightmare. Working in Trinidad & Tobago and having to fly to Bangkok proved to be a
very expensive experience. I phoned British Airways ticketing office and got a quote of USD
4583, but 4 hours later when I was at the ticket counter in POS the price had suddenly jumped
to USD 5713 with no explanation as to how. There was no other departures that day so I had no
other option as to buy the ticket. The staff at the counter guaranteed me that I could get a
refund or upgrade once at Heathrow airport but they could not help me in POS. Needless to say
I got the run around when in Heathrow no help and no understanding what so ever. One lady on
the phone at the customer service office told me that the ticket price should have been
USD5200, so already there they admit that the price I paid was not the proper one. Since then
I have tried in vain to buy an upgrade because of the poor quality of seats in BA aircraft -
this will cost anywhere between USD2452-5470 depending on whom you talk to from British
Airways. The customer service at British Airways is not designed to help you in any way they
are just there to give you the run around I have had to call offices in 4 different countries
on 3 different continents and still got no help. Never again British Airways, life is too
short.
British Airways Customer review : 17 July 2010 by Vivienne Pinnell (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
London Heathrow to Seattle in World Traveller Plus - well worth the extra money for the
comfort and space factor. Crew welcoming and pleasant, food and avod ok. Return journey, again
delayed at Seattle but plenty of information given. Numerous drink runs of juice and water
during both flights. BA still one of the best airlines on Transatlantic routes, and the only
UK airline that flies nonstop to Seattle. Far more convenient than having to change planes in
the US, which can be problematical if delays or bad weather occur.
British Airways Customer review : 16 July 2010 by W Paterson (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
EDI-LHR-PHX return. Flights out on time. Delay on return flight into LHR resulting in missing
connection. Ground staff worked miracles to get us on the next available flight to EDI. Crew
on all flights a credit to BA. Son was ill and crew were very attentive which was very nice.
Entertainment and meals were fine. Will use BA again.
British Airways Customer review : 15 July 2010 by D Baker (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BKK-LHR in Business. Crew attentive and welcoming. BKK Qantas lounge was smart, contemporary
and offering a good choice of hot and cold food and refreshments. Conversely, in flight meals
marginally better than a pub counter meal. Bland, poorly presented, looked unappealing and
tasted likewise. Choice of wines limited. On the other hand, the comfortable fully flat bed
delivered the promise. But BA not worth the money.
British Airways Customer review : 13 July 2010 by Miles Canne (Spain)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MAD-LHR. Straightforward online check in and rapid bag drop. BA use Iberia's Velazquez lounge
at Barajas T4 which is clean, comfortable and spacious, but doesn't have WiFi - and foodwise
only offers plastic wrapped sandwiches outside rigid Spanish meal times - but outstanding,
top-notch wines. Flight on new looking A320, with comfy 2x2 seating, but crumbs and debris
around from the previous flight. Jackets weren't collected and no newspapers or magazines were
available. The bizarre food offering was a burnt meat pie and a scone with a pot of jam and
one of clotted cream, served on the same plate, with two tiny cucumber sandwiches on the side.
Poor quality champagne served at room temperature, but other drinks available, and no limits
on consumption. Friendly, but indifferent, bilingual cabin crew spent a large part of their
time in the front galley, exchanging audible and uninhibited accounts of their stopover in
Madrid. Excellent communications from flight deck. Straight through procedures at Heathrow T3
- courteous and efficient, and suitcase waiting on the belt.
British Airways Customer review : 12 July 2010 by T Cheetham (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
LHR to Dallas/Fort Worth retur Boeing 777. Left on time - no problems with boarding etc. The
staff were attentive, Premium Economy worth every penny extra on this 10 hour flight. I
opted for the Vegetarian meal as this always seems to be nicer that the standard choices and
it was. Returned flight a totally different crew. Not really interested in the needs of
passengers.
British Airways Customer review : 7 July 2010 by P Miller (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-MAD return. Delayed an hour outbound due to air traffic control (fair enough) and five
hours on return due to technical problems with problem and crew running out of time. Could
have handled that too, as these things happen, if it were not for the situation at Madrid
airport : BA has now removed all its staff from this airport and left its passengers at the
mercy of Iberia customer services. Unhelpful, ignorant, sometimes downright rude, even to the
point of pulling down the shutters at the customer service desk as it was 'time to go'. No
information at all on the flight problems and when I called BA in London to find out what was
happening and why we were being denied food, water, free phone calls, they too could not get
through to anyone sensible in Madrid. And these two airlines are merging - not for me thank you!
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