British Airways Passenger Reviews and British Airways Customer Trip Reports   British Airways   1119 reviews an official 4-Star Airline   Add your British Airways Review   British Airways official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

PAGE 1 2 3 4 5 6 7 8 9 10

British Airways Customer review :  18 March 2010 by N Werner   (Switzerland)

LAX-LHR-ZRH in Economy. Checked in 24hrs before and could secure an aisle seat in the second row of the Economy cabin. Bag drop was fast with two agents available. Pax who didn't use online check in had to queue in a horrendous line. Check-in staff very friendly and checked my bag all the way to ZRH. Security at LAX is a bit of a pain as besides the BA flight there are many other Asian and European flights departing at the same time. However only go through security after you have eaten, as there is not much once you are airside. Staff friendly and cheerful during the flight. Food was so-so, dinner was ok but breakfast was disgusting. They call a yoghurt full of water, an orange juice container and a very sweet cake breakfast. IFE was on demand but even though we were in March the selection was still the same like FEB, which was disappointing. Flight to ZRH slightly delayed and uneventful. The usual drink service with nibbles looking like bird food was served for this afternoon flight. Crew was ok for this short hop. Baggage took a while but glad that it arrived with me. Better than an American carrier but could be better for a European airline.

British Airways Customer review :  17 March 2010 by Paul Hillier   (Australia)

Bangkok to Sydney. Late leaving Bangkok and didn't make up time on the journey, but smooth and uneventful flight. 747 well appointed and everything worked, seats OK and plenty of room in an aisle seat in economy. Entertainment system modern and items of interest for everyone and good music selection. Food good and all needs catered for, drinks (water etc) plentiful and crew helpful and with a good nature, smiling and seem to like some friendly banter.

British Airways Customer review :  17 March 2010 by D Baker   (UK)

During flight from Dar Es Salaam to Heathrow last October we thought the cabin crew were already on strike. Despite being a day flight the lights were turned off and we did not see the crew for 7 of the 9 hour flight.

British Airways Customer review :  17 March 2010 by M Reynolds   (UK)

LHR-JFK-LHR. Outbound ex LHR with partner, not willing to pay for seat selection, so didn't manage to secure a set of 2 seats by ourselves towards the back, but seats comfortable and good AVOD IFE. Drinks round after departure - cabin crew ran out of nibbles a couple of rows in, but they're usually awful, so didn't feel particularly put out. Lunch good, VLML special meal on board and delivered promptly. Light snack prior to arrival palatable, although the crew had tried to give me a chicken sandwich. Breezed through BA terminal at JFK, picked up bags within 5 minutes. Return flight security and bag drop were a breeze and took no more than 10 minutes at JFK. Boarding easy and friendly. FAs pleasant if a little keen on plying us with alcohol at around 9.30 am. VLML special meal acceptable and AVOD IFE working again. VLML snack prior to landing was a letdown (basically, same snack as everyone else minus the chicken sandwich), and BA's 747 fleet is beginning to show its age.

British Airways Customer review :  16 March 2010 by David Worcester   (UK)

LHR-LCA-LHR in Club. Fast track at T5 for once actually fast because there was 2 lines rather than one. Nice full English breakfast in Galleries First with a glass of champagne. Dreaded Gate A10, which means a bus to the aircraft. Onboard service brilliant. Return trip also good, nice tasty dinner, IFE didn't work at our seats. IRIS working so quick exit from the airport. The 767's are showing their age. However two excellent trips.

British Airways Customer review :  15 March 2010 by Alan Taylor   (UK)

Sydney - Heathrow seats 12D/12E. Checked in online 23hrs 55 mins before flight yet no change of seats available at all, yet on flight 12B was empty and 12A booked only that morning, 12 D&E are bulkhead seats and adjoining 12F&G were occupied by a couple with baby which occupied bulkhead table in front of us. Fortunately baby was well behaved. Disinterested and hopeless steward and then CSD declined to offer any alternative. This is not what we paid additional £1200 for - yes seats are larger than economy but additional legroom was not apparent. Extra £600 for only a larger seat is a fraud. When we asked for a complaints or comment form, we were told none were available. Promised relief of empty seats on Bangkok - Heathrow leg did not materialise when 40 staff boarded taking up all, and another couple (staff?) with baby occupying the adjacent seats. This is not what we paid an extra £1200 for. On the plus side, flight was on time and cabin crew on Bangkok - Heathrow leg were much more helpful and able to move my wife but not me as flight was full. I will not fly World Traveller Plus again, and my previous intention not to fly BA wherever possible was certainly re-affirmed.

British Airways Customer review :  12 March 2010 by Alan Mackenzie   (Denmark)

CPH-LHR Midday flight in an A321 in seat 9D. Excellent trip marred only by the snack of dry biscuits and slightly worn cabin interior. Ground and cabin crew most professional.

British Airways Customer review :  12 March 2010 by David Iles   (UK)

LGW- Geneva - LGW. Day trip in Club Europe and service on offer was superb. Onboard the staff were very professional and courteous, ready to help without being obtrusive. On return flight the Purser introduced himself and even remembered our names when later serving drinks.

British Airways Customer review :  10 March 2010 by R Middleton   (UK)

LHR-EZE-LHR. Outbound ex LHR upgraded to WTP, seat 11A plenty of legroom, as a bulkhead seat. Crew professional but seemed somewhat embarrassed at the quality of the meal ex LHR. It was truly dire! Main course was tasteless. Cutbacks much in evidence. Breakfast into GRU was even worse - omelette terrible. Snack between GRU and EZE also rather unpleasant. Return journey somewhat better, in spite of sitting in economy cabin (seat 35A). Snack ex EZE was ok, meal ex GRU was fillet steak, and quite acceptable. Again, the crew delightful. Breakfast into LHR, however was disgusting - a warm soggy pastry with a hint of tasteless cheese. All announcements, especially those from the Flight Deck were almost inaudible. IFE worked on every sector, but so many interruptions as all announcements were made in English, Spanish, and Portuguese! BA is still a very good airline, but the cutbacks are showing very much. I worked for the company for 38 years, and am sad to see the decline in facilities. I did not use my concession this time as all the flights were completely full, and with the possibility of a strike, I did not want to be stranded in GRU for days. All flights were on time, and T5 was a pleasure to depart and arrive.

British Airways Customer review :  10 March 2010 by D Raines   (UK)

Appalling service. The entertainment screens didn’t work and we sat for 4 hours staring at a blank screen before they moved us (despite numerous requests). Throughout the whole flight the cabin crew was dismissive, abruptand lacking in any form of courtesy. I sent a complaint letter (which I have never done before) and, unsurprisingly I haven’t received a response from BA.

British Airways Customer review :  9 March 2010 by Richard Brown   (Malta)

EDI-LCY. Mid morning flight which meant that had lounge all to oneself after earlier flights had left. Lounge large and slightly soulless but well stocked. Lounge staff good, however. New EMB 170 plane to LCY with comfortable seating and decent overhead bins. Hot breakfast is still a plus, though over the years this is getting smaller and smaller and little niceties are missing, such as jam or marmalade with roll. Crews cheerful and professional. Arrival at LCY on time but had to go up and down flights of stairs before collecting luggage.

British Airways Customer review :  7 March 2010 by Vivienne Pinnell   (UK)

Heathrow to Miami, checked in on-line 24hours before flight and managed to get 2 seats at back of plane, flight on time, pleasant and friendly crew, food not too bad. Again checked in online on the return 24 hours before and managed to get bulkhead seats, plenty of leg room- again the crew pleasant and friendly, food not so good on the return leg.