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British Airways Passenger Reviews and Customer Trip Reports

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a World 4-Star Airline

 
 
British Airways
3.5 Star Rating: Good
3339 reviews


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British Airways Customer review :  24 April 2014 by Clive V Drake    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW - PISA. I have a home in Tuscany and fly there quite often. I have of late got tired of a certain Irish airline operating out of Stansted - with their renowned lousy attitude to customers and customer service - so I took advantage of a fly-drive package in Club Europe over the Easter weekend. The total for the 3 of us was 820 (including the car) and it was a great decision. Club lounge at LGW was busy but I have had it worst. Outwards was on a newish A320 - clean plane throughout, comfortable seats and a nice afternoon tea. Pushed back 5 minutes ahead of schedule and landed half an hour early. Pisa lounge was surprisingly good. Flight home on an overbooked 737 that although was about 20+ years old was in good shape. Took off 10 minutes late but arrived early. Again, nice afternoon tea and throughout - friendly professional FA's. I felt like a valued customer. All in all - a very good experience - and well worth the money.



British Airways Customer review :  23 April 2014 by T Matava    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA676, 16 April, LHR-IST. First time on BA, and expected much more given the reviews I had read. Was re-routed onto BA due to weather in JFK, flight operated on a completely full 767. Probably the most boring, least updated aircraft interior I have ever seen, complete with overhead video monitors. For some reason crew stomped up and down aisles of the aircraft numerous times, not carrying or pushing anything, but almost like they were trying to see who could be the most heavy footed. Asked for a coffee as flight attendant was picking up soggy fish-and-chips meal tray and was told to wait a bit, then come to the back galley and fetch it myself. Entire BA experience was really unexceptional, certainly not what I would consider four-star quality.



British Airways Customer review :  23 April 2014 by S Greenwood    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from St Lucia was a disappointment. I had paid an extra 50 pounds for an exit seat. From the outset the in flight entertainment system did not function. My complaint to BA led to an offer of a 30 pound voucher to be used against another flight with them, an experience I am unlikely to repeat. In addition, they appeared to be understaffed and the food was poor. This airline does not compare with the best e.g. Singapore, Malaysia etc.



British Airways Customer review :  23 April 2014 by Simeone Enrique    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

C Class, BRU-LHR. Very short flight but from check-in to landing all fab! Experienced staff and good high tea, mid afternoon flight.



British Airways Customer review :  23 April 2014 by Alvarado Angeline    (Norway)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 week Los Angeles trip. 1 hour delayed from Stavanger to Heathrow, 2 hours from Heathrow to Los Angeles and my return flight was 1.5 hours delayed from Los Angeles. Because of this, I couldn't catch my connecting flight on time so had to check in to a hotel at Heathrow and wait for a flight the next day. I didn't have to pay for anything, but the hassle the airline gave me is remarkable. The attendant forgot to give my boarding pass, I was already at immigration at the time I realised so had to go back to the customer service center. I got back to the airport and waited for the boarding, again, it was 2 hours delayed.



British Airways Customer review :  23 April 2014 by A Burfoot    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our family holiday got off to a bad start due to the very poor service from the patronising lady at check in at Gatwick airport. The plane they used for our European holiday was old, very tired and not clean. One toilet was out of service and the other was filthy and smelt very bad. However I have to say the service from the crew on board wasn't too bad. Food was a wrap which is ok for a 3.5 hour flight. I do not know what's gone wrong with BA in the past I had memories of outstanding service and a modern fleet and the journeys were a pleasure. Sadly this no longer seems to be the case and next time I will choose to spend my money with a different airline.



British Airways Customer review :  23 April 2014 by Waddell Ian    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Toulouse-LHR Very good flights, the only negative aspect being the ground staff at Toulouse. Check-in there was busy, but the women on duty had no sense of efficiency whatsoever, chatted between themselves and kept everyone waiting far longer than necessary. This attitude extended to the gate, where the normal quick check of passport and boarding card was slow and chaotic, with passengers coming from all sides. Flight crew excellent both ways - notably smooth landings.



British Airways Customer review :  22 April 2014 by Mark Wilkins    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LHR-MAN, 9/4/ Due to personal circumstance booked flight out of BKK, BA one of cheaper options. Flew on new daytime 777 200, BKK-LHR service. Good points - no check in queue, good legroom on seat in 3-3-3 formation, some good staff service on board, lunch meal of green curry OK, and ice cream run mid flight most welcomed, good choice new films. Pilots very friendly over tannoy in greetings and announcements. Bad points - seat very uncomfortable - no back padding where seat pocket was, so could feel every time person behind placed or removed item in pocket. Tiny personal view screen and fiddly entertainment system, volume through headphones poor unless turned up full. No 2nd meal option, only burnt inedible noodle dish. One staff member very surly and not of standard of colleagues. Delay of 40 minutes leaving BKK due to luggage issue, but arrived LHR nearly 2 hours late with pilots still blaming initial late departure for delay (and we didn't even hold over London). LHR-MAN very good flight for short hop, free snack and wine in 40 minute flight, arrived 5 minutes early. Luggage took time to come through at MAN. Compared to Etihad, way behind in standard of flight experience and taking into account 200 difference in flown from UK BA need to look at quality of product on LHR-BKK sector - the 777 200 simply isn't the product your competitors offer.



British Airways Customer review :  22 April 2014 by Storey John    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA 269, LHR to LAX, 10th April on A380 in Club World. Nice Aircraft, seating good 59A, IFE good, but Cabin Crew service was poor and very slow, took over 50 minutes from airborne to have a drink and over 2.5 Hours for the meal service to be completed. Not BA's usual standard, hope the return is better.



British Airways Customer review :  22 April 2014 by M Appleyard    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCL-LHR-JFK, 20/4/2014. First flight from NCL-LHR on Airbus A320 in Economy, could not fault anything about it, it was short and sweet, the cabin crew were welcoming, and the seat was more than comfortable enough for such a quick flight. Delayed slightly because of weather, but we were kept very well informed. Flight from LHR to JFK was on a well-maintained Boeing 747, and I was also unexpectedly given an upgrade to World Traveller Plus for this flight as well, with the added bonus of being allocated an exit row seat, so I had loads of legroom as well as the noise cancelling headphones, quite the difference. Great service from the cabin crew, very polite and friendly, and they frequently offered drinks and meals. I have always had a good experience with BA flying transatlantic, and I would not hesitate to fly with them again.



British Airways Customer review :  22 April 2014 by David A Worcester    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA001, LCY-JFK, 4 April 2014. Crew were excellent. Enjoyable lunch and evening supper. My chicken tikka masala was superb and the tapas supper was a nice way of ending the flight. Landed early. Return flight BA004 on 6 April was very busy, vitally all seats taken. Crew were welcoming and provided excellent service. Prior to boarding the pre- flight supper in the Galleries lounge was good, the beef and mash very tasty. Landed a few minutes early, taxi waiting, home in 15 minutes.



British Airways Customer review :  22 April 2014 by B Curtis    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-SFO-LHR on the Boeing 747-400. BA's Terminal 5 was great at LHR. The aircraft was very old, the inflight entertainment was poor for an 11 hour flight, and was very difficult to actually watch a film on as it was so small and such poor quality. The seats were not bad for economy class, however not the best and could be better on such a long flight. The food wasn't bad, the first service had a main option which was a chicken dish which wasn't too bad. It looks like they ran out halfway through serving the passengers so many had to have an asparagus risotto which didn't look too great. The second meal was a sandwich box which was nice. The crew were generally friendly, and I didn't have anything bad to note about them. Overall, it wasn't a bad experience but there are many other airlines you can choose when flying to the USA which will offer a better seat, service and IFE at a similar price.



British Airways Customer review :  22 April 2014 by S Greenwood    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from St Lucia was a disappointment. I had paid an extra 50 pounds for an exit seat. From the outset the in flight entertainment system did not function. My complaint to BA led to an offer of a 30 pound voucher to be used against another flight with them, an experience I am unlikely to repeat. In addition, they appeared to be understaffed and the food was poor. This airline does not compare with the best e.g. Singapore, Malaysia etc.



British Airways Customer review :  22 April 2014 by Mark Ackery    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA269, LHR-LAX. I took this flight as it was the Airbus A380 and I was not disappointed. Great smooth flight and the crew were fantastic. Nothing was a problem for them and very attentive. CSD came and introduced herself to me which was a nice touch. I did a tour of the aircraft and crew in all classes were nice and helpful. Food was outstanding - I had the lamb and it was just right. Upon arrival in LAX it was the usual mess.



British Airways Customer review :  22 April 2014 by D Leston    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-ALC-LGW. Both flights on time in immaculately clean A319s, great crews, free food and drinks, adequate legroom for short haul and cheaper than any competitor when booking last minute without hold baggage. No IFE.



British Airways Customer review :  22 April 2014 by A Hill    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew (BA A380) in Economy from LHR-HKG with two children, food was atrocious and the seat pitch was tiny. I am not a tall person but even I struggled and had only about 3 inches before my knees were touching the seat in front of me. We flew onwards on a budget airline and they were so much better. Coming back in Premium Economy was better but staff were indifferent. My daughter didn't want breakfast and she just asked for some fruit, the lady came back and dumped 2 brown bananas in front of her, needless to say we didn't eat it. The flight home was a night flight and the cabin was freezing cold, because there is a central control and no longer individual controls, there was a lot of people sneezing and sniffling. Never again will I fly with BA.



British Airways Customer review :  22 April 2014 by N P Singh    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying back from Atlanta to Delhi there was layover at Heathrow. Flight at LHR landed delayed, still there was time to catch next flight. We missed the flight, at the service desk they gave us another flight via Hyderabad. Surprising I was not allowed to board that flight due to a problem with their internal system. Next flight given to me was Jet Air, 8 hrs later. They did not give any temporary lounge facility. Later they misplaced my bag. One bag came from one flight and second came after 10 days!



British Airways Customer review :  22 April 2014 by Rob James    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return from Gatwick to Barcelona with my wife for a short break. Both flights were on the old 737-400 but they were fine. Despite what I have read in other reviews I found the cabin to be fine, the blue leather seats were very comfortable. The snack and drinks were good quality and the flights were both on time. Friendly helpful staff both on board and at the airport.



British Airways Customer review :  20 April 2014 by R Edwards    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA2276, LGW-LAS. Was disappointed in BA. Feel they have lost what they had last time I flew with them. The plane, a Boeing 777, was in need of a good exterior clean, and the crew uniforms could have done with being refreshed. Everyone of them were shiny from too much pressing, and not the crisp fresh look about them that I remember from previous flights with them. Service was fine, food a tad mediocre, and the leg room was a huge disappointment. A 10 hour flight with my knees touching the rear of the seat in front! I get that on charter flights, and wouldn't expect it on a scheduled carrier, especially BA. IFE very good with plenty to choose from, and the in flight route map was very good, and precise. Not sure I would choose BA again over another carrier, then make a comparison, but they certainly are not the airline they were.



British Airways Customer review :  20 April 2014 by N Shyshkin    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-LHR-NCE and CDG-LHR-YYZ. On the way to Nice, the first flight was wonderful on the new Boeing 787-800, amazing aircraft! Service was great and the food was too. The seats were alright and flight attendants did not appear very often. IFE was excellent. Next leg was on an Airbus A320-200, fair seats and staff although the croissant that was given was disgusting. CDG-LHR was also on an A320, quick and easy flight. LHR-YYZ was a slightly ageing Boeing 747-400 yet suitable for the flight and had nice seats, IFE and same good food.



British Airways Customer review :  18 April 2014 by M Nal    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Bergen (Norway). Arrived for a 8am flight at 6am, check in easy. Security 10 minutes, no major lines. A319 departed on time. Flight half full. Tea good, had croissant with ham and cheese also good. Arrived on time. Crew safety conscious, friendly and professional. This flight cost 350 for two on BA site 100 cheaper on Airfast tickets site.



British Airways Customer review :  17 April 2014 by D Venton    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight to Madrid from London Heathrow. Outbound on BA0462 on April 5th 2014, operated by a B767 and inbound on BA0465 on April 9th operated by A320. Both flights on-time with very friendly and attentive cabin crew. B767 was extremely comfortable although both aircraft provided good legroom. Overhead screens showed an inflight map on the return flight which provided some entertainment however this was not the case on the outbound service. The snack was of a decent size on both legs and cabin crew were generous with drinks. Allowing customers to use iPads during takeoff and landing is also welcome! Overall, a solid performance from BA.



British Airways Customer review :  17 April 2014 by P Marwick    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed in Club Europe. Paid 120 euros each for an upgrade at Barcelona Airport. As many others have said, it is the regular row of three seats, they simply leave the middle one empty. Lunch was very poor. Shrimp salad. The shrimps were appalling. I ate the salad and the bread roll. The 'pudding' was a small plastic container of apple crumble and was the best bit of the meal. The CE section was busy because two cruise companies had booked large numbers of seats. The crew simply couldn't cope and coffee was served as we were descending. Compared with Club World on international flights, this was really poor. We thought this paid upgrade would entitle us to enter the Galleries Lounge at LHR to await our Glasgow flight but we were turned away.



British Airways Customer review :  17 April 2014 by Simon Dranbrough    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LHR-GVA return. All 4 flights on time with efficient, attentive crew on all flights. Flew to Geneva in Euro Traveller and back Club Europe [Mainly booked to Fast Track Geneva security queues which as expected were horrendous]. Catering in Club Europe good with the 'High Tea' of finger sandwiches and scone with Jam and cream. All aircraft clean with the seats showing no signs of wear and tear. Quite simply a very efficient, good value return trip as booked early. Only problem on trip was outside BA's control which is security and immigration at Heathrow T5.



British Airways Customer review :  15 April 2014 by T Atmore    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to SIN on a Sunday afternoon. It took less than 20 minutes from checking in bags to being comfortably seated in the Concorde Room. Satisfactory choice of wines complemented a delicious lunch. Boarded quickly. First Class cabin was full with 14 passengers. The cabin crew were welcoming and attentive throughout the flight. Nothing over the top, just right. Take off delayed by almost an hour, but better safe than sorry. Captain kept us informed on progress. Food and beverages throughout the flight were very good. Can't comment on the entertainment system as did not switch on; but the guide indicated an ample choice of films and TV shows, etc. Bed made up with no fuss. Took own PJs as this feels more comfortable. Slept for 8 hours. Woke 2 hours before landing. Juice, smoothies, coffees offered. Orders taken for breakfast - I declined, although my husband commented that his full English was surprisingly delicious. The cabin crew remained remarkably upbeat and professional. Bags waiting in Arrivals; straight through immigration into taxi. Checked into hotel just 40 minutes after landing. Well done BA (and Changi).



British Airways Customer review :  15 April 2014 by Reimer Holst    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On my flight from Cape Town to Heathrow I had the pleasure of being downgraded from Business to Economy because BA overbooked heavily (was not the only passenger affected - so be warned). The flight was horrible. Approaching the airline about the refund has not been successful yet - only machines, no people. Never again.



British Airways Customer review :  15 April 2014 by N Pethurst    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LHR to Boston with our skiing equipment. For 1 ski bag and 1 boot bag we were charged 244 excess baggage. This is a rip off. I contacted their customer services team 3 times as they didn't get back to me when they said they would. Apparently Virgin do not charge extra for your ski equipment bags. We will be taking our custom to them from now on.



British Airways Customer review :  14 April 2014 by R Girvan    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-BOS-JFK-LHR. The biggest issue with BA in Traveller/Traveller + is the inconsistency in the hard product. Outbound on a refurbished 777, comfortable seats, clean, fresh cabin and the new excellent Thales IFE. Return on an old 747, grubby cabin with lots of faulty equipment (broken TVs, window trim, overhead luggage bins out of use etc.). It's so disappointing that you can have such a different experience on similar trips/routes and it's nothing to do with service/crew it's the actual aircraft! The breakfast offering is also truly appalling - a small muffin or a rock solid croissant, why even bother BA?



British Airways Customer review :  14 April 2014 by Berry Nick    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to SIN, seat 1A. Concorde Room quiet but nice and relaxed. Boarding for once excellent with First and card holders on early. Service excellent by old style crew and food and wine truly first class. Slept 7hours and bags waiting.




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