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BRITISH AIRWAYS Customer Reviews and Customer Trip Reports
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BRITISH AIRWAYS customer review : 21 November 2009 by Bob Fleming (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LGW-Orlando. Flat beds yes, but extremely narrow seats. I'm not the widest and I found it a
squeeze. Not very personal service - it didn't feel like we were in business class other than
for the seats. My girlfriend asked for cheese for her dessert and was met with a "we don't
have any." No apology or reason given. The film/TV line up is very poor.
BRITISH AIRWAYS customer review : 21 November 2009 by A Garg (Denmark)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
CPH-LHR-MIA. I was expecting more than this. I had a good start right from checkin at home and
priority boarding at CPH and LHR. No complaints about first leg of the journey with a warm
breakfast and friendly service. It was my first experience with new club world -, after
looking at pictures on internet and reading review I had an image in mind but sadly I was
disappointed. The seats looked quite old and wasn't a business class ambience. Food was OK but
not excellent - I must admit it may be because my expectations were high with BA being a 4star
airline.
BRITISH AIRWAYS customer review : 19 November 2009 by Richard Callis (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy back from Helsinki. Flew Finnair on the way out - Finnair offered hot meal, BA cheese
sandwich or egg sandwich. BA is falling to pieces, overpriced, underwhelming in every
department. Even Terminal 5 (which I love) cannot compensate for (especially on longhaul
flights) poor legroom, rubbish food. BA then charge £91 to change one leg of a £95 return to
Newcastle - nonsense.
BRITISH AIRWAYS customer review : 19 November 2009 by John Hebblethwaite (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
Naples to Gatwick and London to Sydney. Short haul with a choice of sandwiches together with
wine etc, FAs professional. Long haul to Sydney in WTP+ - good attentive service from crew but
I thought the service from Bangkok to Sydney was a little better. Food was fine and wine etc
was available when required as was water. Seating in WTP+ is comfortable and I was able to
sleep for about 6 hours from London to Bangkok. Overall BA still have a good product and from
a personal perspective their service is second to none.
BRITISH AIRWAYS customer review : 18 November 2009 by J Drennan (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
LHR-DFW First Class on B777. A dismal experience from start to finish. Check-in took about 2
minutes, followed by a 30 minute wait at the supposed ‘Fast-track’ security channel. The
Concorde Room was quiet and pleasant, but everything went down-hill from there. Boarding by
bus, which was slow and chaotic and the flight departed late as a result. As stairs are a
challenge to the elderly or infirm, it was a slow process, and as it was raining, arrived in
the cabin thoroughly soaked - to find my assigned seat was broken. Luckily another seat was
available. My first choice of meal was not available, which you might expect in economy, but
is unacceptable when paying that kind of money for a seat in First. There are no blankets in
the cabin, other than a ‘shawl’ provided on request form the cabin crew. Upon arrival, the
entire flight was turned away from immigration because obsolete versions of the Customs form
had been handed out by BA in London, leading to further delays, and of course there was no
priority handling of checked luggage. A thoroughly broken process overall.
BRITISH AIRWAYS customer review : 17 November 2009 by J Tervonen (Belgium)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-LHR-BRU, attentive service by cheerful crew, drink runs every 40 mins during the night.
Good meals, free wine and aperitif, good choice of films, even if not AVOD. A lot better than
the outward leg with AA. Flights early/on time. The only negative point was the online check-
in which did not work for the last sector. However, this was solved at the baggage drop desk
in JFK. Coffee/tea and a sandwich for breakfast on our way to BRU.
BRITISH AIRWAYS customer review : 17 November 2009 by Nigel Chism (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR/Athens return. I cannot help feel that BA has some kind of death wish - that it wants to
be a Ryanair and then it won't have to provide any form of service to its passengers. Outbound
in a decrepit 767 (ripped seats, overhead video broken because of tape problem). Return an
A320, the real vision of the no-frills future. Had to ask four times for a cup of coffee from
harassed and grumpy crew and I felt obliged to apologise for asking anyway. Really
embarrassing all round. The well publicised cutbacks in catering were evident on both flights.
Never mind nuts, you don't even get a paper napkin with your drink any more, which itself
comes now only in the flimsiest water-cooler plastic cup. All very sad.
BRITISH AIRWAYS customer review : 17 November 2009 by Ross Clark (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
EDI-LHR-BUD return. Concur with comments below about the short-haul product, as the level of
service is on a par with National Express (London-Edinburgh train). Flight out on a 767; a
misplacing of the aircraft at BUD airbridge cost several minutes before the aircraft could be
shifted. Purser brought the house down by telling us, "Don't worry, we'll have you out the
windows ... I mean the door shortly".
BRITISH AIRWAYS customer review : 17 November 2009 by O Bennett (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-NBO Club World. A decidedly eccentric flight. At lunch, first choice of main dish was
not available. Advised choice of starter available, then later it wasn't. But every effort
was made to find alternatives to both, neither of which appeared on the menu. Excellent
service in that respect. Shop on board request was written down. When nothing appeared I went
to the economy galley where the crew member who had taken my order assured me that my request
was in process. At tea service, I enquired about my shopping. It transpired that both the
requests of myself and my neighbour had been forgotten. The purser was very embarrassed and
presented me with a gratis bottle of champagne as my (main) choice of shopping item had been
sold to someone else. An excellent effort at service recovery.
BRITISH AIRWAYS customer review : 15 November 2009 by J Fairclough (France)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Barcelona to LHR return. BA's short haul product has fallen so far, it's become an
embarrassment. Outbound an A320,seating cramped and "catering" is now some sort of bizarre bag
of what appears to be bird seed to accompany coffee or juice. Cabin staff morale has clearly
reached an all-time low. Return in a geriatric 757 was little better, save that the seats were
by an emergency exit so were less cramped.
BRITISH AIRWAYS customer review : 15 November 2009 by Richard Millard (USA)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK-LCY return : this is a niche service which may appeal to some but not others. There were
multiple issues with not having provisioned the aircraft, being unprepared for boarding,
arrival, etc. Food was greasy, cabin crew were inattentive. The main advantage was being able
to breeze through customs on arrival at LCY. Customs at Shannon lengthens the journey
although it was quickly completed, with 4 border agents to process only 18 passengers. This
routing could be justifiable for someone working in the City, but certainly not for the
service. BA does not attend well to customers and their seating assignment policy alone is
reason enough to avoid them as a rule.
BRITISH AIRWAYS customer review : 15 November 2009 by P Nelson (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
What has happened to BA's second meal service in Club world? fThere is a huge disconnect
between the first meal service offering and afternoon tea or breakfast. On recent flights the
crew showed obvious embarrassment when serving it - not that a clingfilm wrapped sandwich
takes a lot of finesse to serve.
BRITISH AIRWAYS customer review : 15 November 2009 by Jeff Michel (Switzerland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ZRH-LCY-ZRH in Economy. Outbound flight delayed with no information on screens. Managed to get
switched to LHR having found out through phone calls that there would be at least a 90minute
delay. Flight fine and the crew excellent - obviously feel embarrassed about the 'food'
offered so they volunteered a spare Club Class breakfast sandwich. Drinks plentiful and flight
arrived early, handy as I had to trudge across London to get back to near City Airport! Return
flight again delayed due to morning fog (although SWISS managed to operate their flights on
time). Again cabin crew very good and pleasant. Would probably choose SWISS to City over BA as
they have more flights and offer a more comprehensive service, but could not fault BA staff,
service and the planes were clean and smart (if a little tired looking from City)
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