British Airways Passenger Reviews and British Airways Customer Trip Reports

BRU-LHR-SFO, 17/05/2013. The short flight from Brussels to London was perfect. A full business and you've never felt that you were not welcome. Flight from LHR to SFO was excellent. Seat 64K on the upper deck is still the best business seat. Food was decent, the cabin crew were top. The movies up to date, I managed to sleep 8 hours. Really a trip as it has always has to be.

SFO-LHR-BRU, 22/05/2013. First check-in, as I am a gold member, was easy and friendly with a real smile. First lounge was small but quiet. I managed to have seat 64K on the upper deck, which in my experience is the best seat if you want your personal space. The crew was a male crew and was excellent! A full upper deck but a crew who was friendly, with personal attention. Food was really excellent, the different champagnes were tasty. As I fly often with BA and other carriers, this was really the best flight I've flown.

We were on a 747 from Boston to London. This plane does not have any air vents. You are always hot, uncomfortable, and surrounded by others germs. The seats are very tight and do not give much leg room. You are provided with a personal TV and remote showing a variety of movies, TV, and games. I had requested Vegan meals (I have a dairy allergy) prior to flying. My meal on this flight looked like it had a cream sauce. I don't understand why but also on my plate was promise spread and creamer (both contained dairy). We arrive in London and you have to take a bus from Terminal 5 to Terminal 4. Next you go through security. Finally you have to go to a connections ticket counter for your next Boarding Passes. This entire process took 30 mins. The agent at the connections desk informed us that the British Airways agent checked us in through to Bali but then released us from the flight landing in Bali. In addition to this our seats on our next 2 flights were given up and we weren't seated together. The agent spoke to her supervisor who allowed us 2 seats together in an exit row for our flight to Kuala Lumpur. For our flight into Bali she was able to get us 2 seats together but in the last row and in the middle of the plane. We were very thankful to her (third party representing Malaysia Airlines) for at least finding seats together for us.

London to Seattle return. To Seattle in economy - cramped and not comfortable. Back to London in premium economy - definitely worth the extra money as more comfortable than economy.

We flew DFW-LHR-EDI. All legs of the trips were great. Flights were on time. We were surprised with the quality of the meals, especially on the return. Flight attendants were very friendly and the flights were pleasant. Enjoyed the extra leg room and small perks in WT+. Will fly again.

LHR-ARL, B767. Boarded about 20 mins late and then sat on the plane for a further hour or so whilst a problem was fixed, it seems that this flight is often delayed. Anyway I missed my connection in Stockholm due to late arrival. It's a few years since I used BA and I'm in no rush to try them again, the whole product just does not match many of it's rivals, and certainly compared very poorly against my return with Norwegian.

London Heathrow to Johannesburg then Harare and return. 747, LHR to JBG then Comair (BA) 737 to Harare. Outbound on 747-aircraft on time, cabin crew efficient but food was exactly the same as a previous outbound trip 3 weeks ago. Commented on this to stewardess - we haven't changed the menu for a long time she grinned. Surely BA can do better than this - chicken curry, a sort of pasta starter and a chocolate mousse in a sealed container. Harare leg better food even on a short trip-chicken pie and fruit. Inbound leg on 747 - grumpy crew - a bit of turbulence crossing the Jetstream - stewardess shouted at passengers to fasten seat belts. Food awful-beef "stew" and again not a sign of anything fresh- dessert a slab of dry "cake". Economy does not mean cheap, BA should realise this. Flights on time which is to their credit.

Return economy to Zurich out on the first am flight - comfortable seats/A319 and a breakfast roll served with drinks. Really nice crew and a comfortable journey. Back on the A321 and same comfortable leather seats with an evening snack (choice of wraps) and drinks service. They didn't have much range of duty free which we hoped for on the way home, but the crew really tried to assist and searched all the bar carts but with no joy. Staff both ways were lovely and looked after my wife and young infant. One of the best flights I have taken in Europe for a while.

Recently flew LHR-HKG in Club World 09/05/13 on BA025. Boarding completed smoothly, departed near enough on time. Smiling and courteous Cabin crew, who after main service still had time to chat and recommend places to visit. Flat bed on such a long overnight flight was a major plus!

YVR-LHR in First Class on April 21. Possibly the worst flight crew I have experienced. They were a cliquish seeming, insincere group who seemed to be more interested in socializing among themselves than doing their jobs. We had to ask for some of our basic amenities and felt as though we were putting them out by doing so. Also at least 2 of the cabin crew were visibly irritated by our baby's crying on his first long-haul flight. The final straw for us was in the airport where the crew travelled in a pack and for some reason used the elevator instead of the escalator. In doing so, they budged in front of a few exhausted families (including us) with strollers who actually needed the elevator while laughing and chatting amongst themselves. Our return trip on May 13 redeemed BA, though (aside from the fact that they lost our car seat).

SYD-LHR-SYD in WTP. I had my fingers crossed and was delighted to find we would be on the 777-300ER with new Premium Economy fit out. I paid an extra $70 for an exit row seat which was well worth it on such a long flight. Large amounts of legroom, just very tight on seat storage with a small pouch to share between 2. Decent recline though and I slept soundly on both legs. The new cabin is a significant improvement on the old one and in my opinion puts it on a par with QF and Cathay offerings. I got a great deal so was very happy. Quiet flight in both directions so all in all very happy.

London Heathrow to Vancouver in First on 14th May. Excellent flight. On-line check-in and baggage drop unproblematic. I require assistance in the airports at both ends and this was arranged perfectly. Concorde Room very busy, but enjoyed lunch. Boarding reasonably efficient - one observation being that sitting in the assistance area whilst waiting to board, it is dismaying to observe the rudeness of some passengers to the ground staff at the gate. The staff present dealt with it very professionally. Once on board excellent personalised and attentive inflight service from the friendly and professional cabin crew, despite a full First cabin. Food very good and well presented. No problems with the IFE system and a good choice of entertainment available. Cabin was New First, which whilst I agree with most is an improvement in almost every aspect, being short it can be difficult to reach the footstool if one wants to sit upright with feet up! Disembarkation smooth with two jetties in use and bags off reasonably quickly. Overall an excellent experience.

MAN-LHR-RUH, one way, 14 April 2013. Flew Club World from Manchester via Heathrow to Riyadh. Queued for 35 minutes in Club line whilst c. 25-30 economy passengers were processed next door. On reaching the desk I was very rudely dealt with, and told that (due to high winds at LHR) I would be bumped to a flight scheduled to leave 25 minutes from the present time. Told not to worry about rushing to the gate as it would not push back until the scheduled time of my booked flight (an hour later). I was traveling with a colleague and was told both of us would be moved to ensure we made the connection. My colleague's flight was not changed. Then my name is called out, and post- security I find myself having my name shouted by ground crew in a relay as they urged me to run to the flight I hadn't booked on to. I board and then a 40 minute wait at the gate before pushing back. Staff on the ground were truly appalling, and a deadheading BA FA in the seat next to me said she had never seen worse customer service. This said, the FAs on board were outstanding.

LHR-WAW in Club Europe. Bag drop was fine and friendly, but the "fast-track" security was unmanned and had a barrier in front of it. Fortunately, the general security queue was quite short at that time on a Sunday morning. However I wasn't impressed that fast track was offered, only for it to be unavailable. The LHR terminal 3 business lounge is quite comfortable, and again quiet early on a Sunday, but I can imagine that it could be decidedly noisy and crowded at busier times. The seating is quite high density. There was a decent selection of snacks and drinks available, including wines and spirits, although I definitely didn't feel like trying any of them at that time of day. On-board food was very acceptable if not particularly special. This was only a short flight but the cabin crew didn't seem to make themselves particularly visible. I was addressed by my name however, which I always find a nice touch. The seat (1A) didn't recline very much, which seems a little ungenerous as well. I bought a last- minute upgrade which offered quite good value for money, so overall, I would recommend this route.

Flew from LAS to Heathrow this past February. T3 terminal is new and easy to navigate but lacks quality food establishments. The cabin staff was friendly and the captain focused on the safety of air travel with BA! The cabin was tidy but 747-400 is showing its age and is need of a deep cleaning. The dinner service out of LAS was swift and above average and held an Indian theme. The cabin temp was quite warm which made sleeping a bit difficult. Snacks and beverages are plentiful throughout the flight and the attendants are talkative and outgoing. One last comment, T5 at Heathrow is a crowed nightmare and makes connections a challenge.

Return London Gatwick to Tunis. Planes were small and old. No movies on flight or music. Only cheese wrap included on flight. Leg space was ok. Service wasn't that good only came round once for drinks. Landings excellent.

We flew SFO-DEL-BOM-LHR-SFO. All flights were good. Service was great. Economy seats were okay, I wish they'd let people with kids (even the ones who have bought seats) get legroom seats. Our stroller got broken when we checked it in, but within a month, they paid us back the entire cost.

LHR-MIA last to board but the cargo door was damaged while being closed so had a 2 hour delay for repairs. Extremely comfortable flat bed seat that puts BA ahead of virtually every other airline when it comes to business class. Once we got going I enjoyed the delicious crab starter and bream main. Was hoping for another crab starter but they were all gone, but the flight attendant did manage to find a spare of the other starter. Enjoyed a long read and nap in the flat bed then enjoyed BA's signature afternoon tea on their transatlantic service, scones with clotted cream and jam. No surprise, they've been doing this for years, but still, yum. Finally landed without making up any time in the air and immigration went surprisingly fast, bags on belt when I got there.

LGW-RAK-LGW. Outward: friendly check-in, quick fast track, decent BA lounge. Ten rows of Club Europe but FAs remained upbeat and efficient. Arrived early and passport control cleared quickly. Bags first off carousel. Return: unsmiling check-in with no confirmation of seats. VIP lounge crowded with poor food and drink. Just four rows of Club Europe and old-school FA absolutely superb, including using our names. Food better than usual. Arrived on time despite slightly delayed departure. Baggage reclaim delayed by 30 mins with no explanation given.

LGW-ALC return. Really pleased BA are back on the route and offering an alternative to the usual rubbish service offered by easyjet! Flight out slightly delayed 40 mins but was caused by a passenger and not BA's fault. Generous hand baggage allowance (23kg) and a quick drink and snack offered, perfect for 2.5 hr flight. Crews good both ways, will be booking all my future trips to ALC with BA.

Flew from Newark to London Heathrow at the end of March. Both flights were on time. Departing flight left late on a Tuesday evening (10.15pm). I was one of maybe 50 people on the flight. Food was perfectly fine, and I enjoyed myself thoroughly. Return flight was also quite good. I was one of the first to check in, and they gave me a free upgrade to Premium Economy. After experiencing that, I would highly recommend you pay the extra money to sit in this class. Economy is perfectly fine, but you get a lot of bang for your buck in Premium Economy. Three-course meal (with higher quality food), and much more space. I really have to say that British Airways is now my favourite. I've joined the Executive Club, and plan on flying BA whenever I can.

Me and my husband flew LHR-NRT and then HND-LHR (London to Japan) in October 2012 in Economy Class. The flight was reasonably comfortable, food not bad, entertainment great with many recent films available. The main thing I liked about BA is that the staff are more polite and friendly than any of the other airlines I've flown on. Upon arriving in Tokyo, I realised as I picked up my bags that I was missing something of mine that is really special to me. Two of the flight attendants rushed over to help me find it! On the way home the staff were equally friendly and helpful.

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