British Airways Passenger Reviews and British Airways Customer Trip Reports

BRU-LHR-ATH. Short flight from Brussels to London was excellent. The delay was announced clearly and the crew were fantastic for this 40min flight. Just strange that business could not use the fast track boarding in Brussels this time. Flight from London to Athens was again a flight as it always has to be: excellent crew and food.

EDI-LHR-JFK return. Very disappointing experience from what was once a highly regarded airline. Ground crew were a shambles, my flight from LHR-JFK was cancelled, offered a seat on a flight 8 hours later even though there were options closer to my original departure time, no compensation offered, all ground crews I spoke to could barely speak English. Cabin crew disorganised and rude on all sectors and seats the most uncomfortable I have ever travelled on. Headrest was completely broken off my seat, when I informed the cabin crew I was told "It wont break if you don't pull it up so high". Will not use BA again unless in C class or higher and even then the price would have to be right.

LHR-PRG-LHR. Checked in easily online and used the Fast track security lane in T3 which had no queue and whizzed through. Lounge staff gave a warm welcome and the food and beverages were excellent for a lounge. Onboard, the crew were very friendly and the flight arrived on schedule. Return journey was very different, the Menzies lounge in Prague was over crowded, food and drink limited, no hot food except for cup a soup which you could make yourself. Flight left 90 minutes late. Onboard the Crew Team Manager upgraded a pilot colleague of hers to business class and served his meal first, by the time she reached me they had run out of choice and I was left with no option but the chicken which was swimming in oil. We eventually arrived 2 hours late into London. Flight to Prague 10 out of 10, return, 5 out of 10.

EDI-HTR. Airbus A319 - a domestic flight, having first flown over to the UK from Brazil and then to Edinburgh. This was the return flight to London. The plane left 20 minutes late. Though a domestic flight, one cannot accept an unclean environment, no headrest protection (those disposable tissues) and lousy pressurisation. It did not even seem that we were flying British Airways, We are Executive Club members.

Miami to London. Terminal in USA dreadful, so hungry getting onboard at 8pm. Had a 2 year old with us, asked when the cabin crew started to serve drinks if he could have his meal as would fall asleep, told no would have to wait. As we approached Cornwall, wanted to look out of the window which attracted more criticism from cabin crew. Plane landed but pulled up on another part of the airport, transported by bus to the terminal - driver took us to the wrong terminal as well. Not a nice experience.

Sydney-Singapore-London return. First Class. Had the 'New First' all the way. The seat is superb and the cabin very elegant in an understated fashion. It is a shame they still cram 14 seats into the cabin. Service on both legs was nothing short of excellent. The crew were mature and understated, yet friendly and relaxed. They emphasized that I the passenger was in total control of when I wanted to eat and they would work around me. The menu offered a good selection of British fare, nothing too complicated or fussy but just good tasty well prepared options. Good wine list which featured an excellent British champagne. Many options on the entertainment system with a huge screen. Cabin and lavatories were kept immaculate throughout. Departed and arrived on time. Bags first of the carousel both ends. The 'Concorde Room' lounge at LHR that we used on our connecting flight from terminal 5 was also a highlight.

My wife, infant daughter and myself flew from LAX-MAA, via LHR, in Club World. Service was excellent, especially on LAX-LHR (upper deck), LRH-MAA and MAA-LHR sectors. Cabin crew quickly identified and met our needs as we were travelling with our infant daughter. Crew were friendly and very personable. Food offerings were good. The last part of our journey from LHR-LAX was not as good. New 777-300ER with the refreshed Club World. New AVOD was good, but the flight was jam pact and the service standards even in Club World needed improvement (frequently my wife was 'missed' for drink service etc.). All in all a good experience in Club World, but BA need to improve their service on full flights.

BOM-LHR in First. As long haul first class cabins go, this was by far the worst I've seen in years. Despite the hype about the "new" first class, I found myself in the very tatty "old" First. The plane itself must have been 20 years old, and the cabin was dirty and worn. First class was full, and the crew were completely overwhelmed, unable to provide any personalized service whatsoever. The meal was inedible - powdered scrambled eggs served with undercooked sausage. Washrooms in First were barely big enough to turn around in, and the sinks in both were backed up. As for inflight entertainment, the screen was the size of a postage stamp - very clearly first generation technology - that produced a grainy picture of various films which looped. No AVOD available, and in fact, the seat still had the mini-VCR ports for those of us who remember back in the day when BA had a video library available on board in First. All in all a pathetic experience, not worth the money, and not to be repeated.

LHR-GVA return. Usual decent standard for what are short flights. I wish BA would enforce their carry on luggage rules properly, some people really go over the top and take up huge amounts of space in the overhead lockers on a full flight.

SYD-LHR-BKK in First, or what BA now call First. It is a shame that was such a great airline in the past, has lost its way, it needs to realise that their premium cabin is not the place to cut costs. The Food is almost inedible and the wine is cheap. BA advertise that they use the new First Class on the SYD-SIN-LHR VV route. The plane I flew on was not only old but filthy. I spoke to the crew about how dirty the toilets were and they were still the same on the next leg. My video kept breaking down, and even that was not fixed out of Singapore.

LHR-JFK in World Traveller (Economy). I'm a nervous flyer and a member of cabin crew took time out to show me to my seat, reassured me, then kept checking on me throughout the flight. Plane clean and comfortable. The flight was a short one at only 6 hours thanks to tail winds, and was very smooth save for some light turbulence a few hours in. Inflight entertainment even better than our last BA flight two years ago. My vegan meal was nice and I was given a vegan sandwich before landing too. Drinks services could have been more regular, or larger amounts of water given out - only a small pot of foil-sealed water was given out each time which was gone in a few sips!

WT+ LHR-ORD return end April both times on 777-200er. Outbound from Heathrow - great, friendly crew with lots of interaction with the cabin; lunch was decent and it was clear they've tried to upgrade the soft offering. Hot towels at start of service after take-off. A chicken salad sandwich for the second service pre-landing. Big headphones for AV and AVOD, but screens poor contrast and my particular one was badly smudged and resisted cleaning. Seat in WT+ comfortable enough, a little narrower than I'd have thought, but had bulkhead seats both ways with pullout screens in the armrests, so might have been a little more roomy on other rows(?). Leg and footrest quite comfortable - I'm 5.10 and you don't make full contact with the leg rest, but which part you do, helps. Flight back similar, but service more stony-faced in the main. They had a rather disorganised drinks offering with the meal, ended up missing asking me what I'd like to drink, same thing happened at breakfast so missed tea/coffee. Speaking of breakfast - A cold muffin? Frankly, a rubbish showing. Overall a good flight, but my past experience on Virgin was better.

LHR-LAX. Delayed 3 hrs once onboard due to technical problems. Crew did not offer any soft drink service throughout the delay and were obviously hiding in the galleys! Meal service en route was ok although only one tea/coffee service. Prefer American for transatlantic. Crew and service on short haul "cheapy" airlines much better. Poor national airline in my opinion.

GRU-LHR-BRU. Flew economy back from business trip due to the high rates flying to Latam. As emerald member I was allowed access to the United lounge. Poor quality, so not worthwhile staying there. Boarding went smoothly. Flight was reasonable, and crew was ok, not more than that. I don't know what the policy is for upgrades but staff flying privately seem to get priority over emerald members willing to spend their miles for an upgrade.

DEL-LON-DEL return in economy. The worst thing about this was the food. It was terrible. The vegetarian option was just rice and lentils - not even any vegetables! The aircraft seem old and the entertainment screens are really small and poor quality. The crew were perfunctory and sloppily dressed. Compared to Asian or even mainland European carriers the whole experience was efficient, but character less and on the tatty side. BA are usually the most expensive carrier on this route. Apart from the large network I don't know how they justify it. I think they are depending on a brand image legacy.

Flew LHR-JFK B-747-400 with the new First Class. I was in 4A and the cabin with 14 seats is just too many. It felt really cramped. The new seats are an improvement over the old with the bigger swing out IFE. The food was average I thought. I was on a paid F ticket and have switched to American Airlines going back. Yes the Concorde lounge was nice at LHR but that's about it. The overall "wow" factor was not there for me.

LHR-BOM-LHR. First Class old both ways. One word awful. I travel frequently throughout the Far East and Middle East using Qatar Airways and Emirates mainly First Class. BA should be ashamed, the food is appalling, the seat is a disgrace and the only saving grace is the cabin crew who work hard with a terrible product. I have flown the New First class also which is no a patch on any of the other 2 airlines mentioned. A 6 inch screen some cold pasta is not worth £4500 return. I will never fly BA again.

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