BRITISH AIRWAYS Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  9 February 2010 by S Blair   (Luxembourg)

LHR-CAI on a very old 744. Plane had not been cleaned properly before departure. My window seat at the very back of Economy was reasonably comfortable and I had an empty seat beside me. Bring your own earphones! Cabin crew with that very BA attitude. The best thing about the flight was the food.

BRITISH AIRWAYS customer review :  9 February 2010 by S Woodcock   (UK)

London to Las Vegas and back BA Club World. The first was the old style seats but the return the new type. Overall a very good experience, I much preferred the New Club product which I found more comfortable - Im over 6 foot but could still pretty much stretch right out. AVOD was good and staff were professional although not overly friendly or particularly attentive. Food was good. My only negatives about the experience were small things. In particular on the flight home, the cabin temperature was far too hot, there was no 'club kitchen' on either leg - do they just do this service on the 747's and not the 777's? Also the lounge at Las Vegas is very basic - only fruit or crisps to snack on, but overall I enjoyed the flights and I would book BA again.

BRITISH AIRWAYS customer review :  8 February 2010 by S Dixon   (UK)

LHR-LAX, SFO-LHR - both sectors on 747-400s. A mixed review, good staff of BA, AVOD was great and the seat surprisingly comfortable (while looking a bit shabby). The downside was the quantity of food served (or lack thereof). Given that we were flying for 12 hours at a time we expected a meal after take off, some form of snack and another meal before landing - we got a meal 1 hour after take off (which was good), nothing for 9 hours, then a sandwich box, which consisted of the smallest sandwich I've ever seen, frozen carton of orange juice and some crackers. BA wasn't the cheapest carrier to for our journey but we decided to fly with them on the basis of the good experiences we've had in the past. However while the cabin staff remain the best in my opinion, the product is increasingly uncompetitive.

BRITISH AIRWAYS customer review :  8 February 2010 by M Lucas   (UK)

Warsaw-London. Good crews, clean A319, basic product. Out of control hand luggage situation with no space left in the overhead lockers for anyone arriving later at the gate! Offered a sandwich and a tiny cup of coffee. Arrivals at T5 was quick.

BRITISH AIRWAYS customer review :  4 February 2010 by John Cooke   (Canada)

YVR-LHR it really seems like standards are slipping, in a very noticeable way. There is a fear of booking with BA, and then getting stranded or having to deal with super long Customer Service queues to rebook on another airline. The food on BA is going downhill, and seems almost on par with US carriers now. Old dirty aircraft really should be changed and updated. The one redeeming grace about flying with BA, is avoiding Terminal 3 at LHR, which is a nightmare.

BRITISH AIRWAYS customer review :  3 February 2010 by Paul Churchley   (UK)

LGW-MCO World Traveller Plus. WTP is a major step up from WT in that the extra seat space allows a long flight to be civilised and enjoyable instead of a squeeze and a trial. There really is no additional benefit to WTP though. You get a newspaper and a dedicated cabin but that is it. For everything else it is an economy service through and through. BA's B777 fleet is starting to look a little tired but this one was really not at all bad in WTP but the WT section was looking more so. I would fly BA WTP again but BA really have missed a great opportunity to add something special to the WTP experience - apart from the seat there is nothing special over and above the normal Economy service. The seat itself was good but the service no more than OK and for double the Economy price I would like to see more.

BRITISH AIRWAYS customer review :  3 February 2010 by J Aberg   (Sweden)

CPH-LHR-CPT in economy. CPH-LHR was a good flight and uneventful. LHR-CPT, was decent, although my seating had changed. The hot breakfast before landing in Cape Town is a big plus in my view. CPT-LHR on a tatty Boeing 747 not a pleasant experience. Since I have a Gold card, I had secured a premium exit seat for me and my partner. However, the video screens were in need of maintenance, and the lighting did not work. For a 11,5 hour flight in the evening and during the night, it is a necessity to have a reading light! LHR-CPH went well despite a late incoming aircraft. In summary, the flights were good value for money, but standards are slipping at British Airways.

BRITISH AIRWAYS customer review :  3 February 2010 by M Barnes   (UK)

LHR-EZE-LHR Premium economy seats significantly larger than economy. Better headphones. Served food and drinks first. All flights on time. All staff pleasant and helpful. Usual problems with AVOD. Planes adequately clean.

BRITISH AIRWAYS customer review :  1 February 2010 by M Lucas   (UK)

London-Chicago-London in World Traveller Plus. Anyone considering booking premium economy should be warned that you do not get a premium product on BA. The food was ok, but the same service as economy. The seat was comfortable but you pay the premium price only for a slightly bigger seat than economy. No extras offered and the crew were only seen at the meal times. No drinks or snacks offered for 4 hours. BA's offering of a snack before arrival was shameful and is now same as the poor US carriers. The breakfast into London was an insult for the price paid. No longer a premium carrier.

BRITISH AIRWAYS customer review :  1 February 2010 by Michael Meyer   (Netherlands)

AMS to GRU via LHR in Club Europe/World. A pleasurable experience nice crew on both legs. T5 lounge is very relaxing. Food/drinks/entertainment good on the long-haul flight. Real minus point would be cabin cleanliness. Especially the area around the privacy dividers were dirty and need cleaning. Although it is comfortable I am no fan of the design of the Club World cabin - leaves a "cheap" impression. Quality/colour of materials used should be re-evaluated.

BRITISH AIRWAYS customer review :  29 January 2010 by D Forshaw   (UK)

Manchester to San Francisco via Heathrow T5. Both outbound and inbound Domestic journeys were OK with no real problems on fairly new A319. The transatlantic leg, however was not the most enjoyable long haul flight I have been on. B747s on these flights are looking tatty and long in the tooth. The inflight Entertainment was adequate and it was difficult to keep my six year old son occupied for the entire flight. Some of the childrens features were only available to Premium economy. British Airways need to start treating economy class customers with more respect.

BRITISH AIRWAYS customer review :  28 January 2010 by J Schoenmakers   (Netherlands)

EZE-GRU-LHR-AMS. Sat in the 747 for 2 hours in EZE before taking off - no airconditioning, so very hot inside the aircraft. Paid extra money to get a row of two in the back, but was not as good as I expected. FA's professional and food was decent. During the stop in GRU we had to stay onboard which made it a very long trip (sitting in the same seat for 17 hours). Pitch on the Airbus 319 from LHR-AMS more generous than on the long haul 747 flight.

BRITISH AIRWAYS customer review :  26 January 2010 by Maria Bosker-Balk   (Netherlands)

Miami to London in Premium Economy. Seats very unconfortable and narrow. Hot meal at dinner okay. Service minimal and breakfast a joke. Fruit juice in pre-packed cup, some yoghurt with muesli and a piece of cake. It all came in a cardboard box. First time with BA and the last time.

BRITISH AIRWAYS customer review :  26 January 2010 by David Ellis   (UK)

LHR-DAR-LHR. Outbound flight cancelled because of snow just as we arrived at T5, but re-routed via Dubai, with connecting Emirates flight. Old-style Club World (2E/2F) on 767 to Dubai, with too narrow/short seats but AVOD good, food reasonable and FAs excellent. Inbound flight as scheduled, again old-style Club World, AVOD malfunctioning therefore films on loop, FAs friendly and attentive, brunch meal not really satisfactory as too much food early in the morning with a 6 hr gap until sandwich "refreshments" prior to landing.

BRITISH AIRWAYS customer review :  26 January 2010 by S Eyles   (UK)

BGI to LGW arriving in the UK yesterday. Three hour delay leaving Barbados which is rare but Executive Lounge was very comfortable and staff friendly. Food and drink monitored and topped as necessary. Once onboard the FAs were polite and good fun - serving a tasty meal as soon as we were in the air. Service completed quickly in order for us to maximise the sleep time.

BRITISH AIRWAYS customer review :  24 January 2010 by Chris Lewis   (UK)

Heathrow - Vancouver return in club world, overall impressed. Seat is very comfy and staff professional. However food is awful - worth the money for a good sleep but the service is lacks that feeling of flying in a posh seat.