United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 203 reviews
4/10
3 star Skytrax Rating
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2/10

"pretty disappointing"

(United States)

Like earlier reviewers I found this lounge to be pretty disappointing. To the point that I was questioning if I was actually in the lounge or rather some 'general boarding but status' room. Limited drinks are free (points) but the food is really nonexistent. Packaged crackers and cheese carrot sticks and that's really it. Lots of space outlets available and free wi-fi (ask for card at the desk) this lounge leaves me wishing for more elitism feel (I did pay considerable dollars for my int'l biz seat- can't you up things wi some cut fruit more variety in snacks).
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Awful place. Not recommended"

(Germany)

Awful place. Not recommended. Dirty. Complimentary wifi requires red club membership. Very basic snacks. Not even close to the very basic business class standards. Try to avoid. Too pitiful Lufthansa partners with the guys to offer their "business" lounge to its passengers.
AirportDenver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the worst selection of food"

(United States)

This lounge is physical adequate and has a nice view of the runway and ramp. Free wifi offered. That's it for the positives. Negatives - simply the worst selection of food that I have ever seen for a premium class lounge. Carrots packaged in plastic of the genre one throws into a childs lunch box slices of monterey jack cheese also packaged in plastic. And a pitiful assortment of packaged cookies. This is so far below standard that it is insulting. Unfortunately this is the only lounge that Swiss business passengers can use at SFO.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"one of only a handful of users"

(Australia)

It is relatively small but I was lucky enough to be one of only a handful of users. There is the same offering of food and drink there (bar service even for soft drinks horrendous cubes of cheese pretzels and that trail mix stuff) as every other RCC. There were no flight announcements which would have been nice. Unlike most airport lounges this one is completely enclosed as in no windows! It is located right next to the airport shuttle train underground.
AirportSeattle Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"What a dump"

(Canada)

What a dump! Aside from the staff at the front everything else was kind of terrible. The food was minimal no bar service and most furniture needed to be updated.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"this lounge was brutal"

(Canada)

This lounge was brutal. I had a First Class ticket to YYC which makes it an international flight and I expected decent service. I had to pay about $6 for a Sam Adams beer there. There was only cheese and crackers for food in spite of being there over supper hour. I expected soup or something of that variety. Lastly there was not wifi available there. The seating was old and worn out the lounge had dirty dishes on many of the tables and lacked newspapers.
AirportSan Francisco Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"areas that leave something to be desired"

(United States)

Denver Red Carpet - while large - has some areas that leave something to be desired. Limited plugs. They could do a much better job ensuring that each seating cluster has plug in or access to one. One of the benefits of airline clubs is the convenience of not having to fight for outlets and this particular airline club has the same issue - something that surprised me for United's hub. Other airline clubs are much better on this front. Clean up service of old plates/glasses. Service to clean up old plates and other glassware is sporadic at best. I had to clean up my area before sitting and the table I moved them to has not been cleaned up in the two hours I have been here.
AirportDenver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Bathrooms not clean at all"

(Germany)

What a dump! No food agents all had an attitude. Bar service only with some free drinks but If you do not leave a tip they look at you and you never get service. Bathrooms not clean at all. Plugs did not work. No seats. Old run down very bad..
AirportWashington National Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very tired and disappointing lounge"

(United States)

Very tired and disappointing lounge. Not a First Class environment more akin to worn out frequent flier lounge circa 1990. Staff at desk demonstrates little interest or professionalism. The food offered is laughable. When compared to even the Air France Affaires or Virgin Upper Class Lounges at Dulles - both Business Class offerings - United's falls flat.
AirportWashington National Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a pleasant spot"

(New Zealand)

Had access due to codeshare with Air New Zealand. Actually a pleasant spot although limited selection of food and beverage but more than adequate. Nice quiet space and never seemed busy for early evening. Lacks comfortable seating but sounds much nicer than anything United seem to offer in their own country.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no