United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 208 reviews
4/10
3 star Skytrax Rating
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2/10

"the worst I have ever been in"

(United Kingdom)

This lounge is the worst I have ever been in. Considering I paid nearly $5000 for my ticket the complimentary food on offer was limited and poor quality. The worst part of the experience was the bar staff who were very rude. I was here a year ago and I put it down to individual staff unfortunately the same miserable lady and gentlemen were still working there! They have serious attitude and seem to take a view that complimentary drinks are for cheapskates. Even though I regularly travel business next time I'm in O'Hare I will simply go to a paying bar where I can get service with a smile!
Lounge NameRed Carpet
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no hot food"

(Kuwait)

This has to be the worst lounge I have ever had the misfortune to wait in. The charge was reasonable to enter but the lounge was hidden by stairwell so one can not see the disgrace one is paying for until it is too late. The drinks consist of cold coffee and a cappucino machine that has seen better decades. There is no hot food but some stale Bagels that if brave could be toasted in a machine that had not been cleaned out of crumbs since it was opened. Having said this I should not have been surprised after a 14 hour flight into SFO with United where they did one drinks run and two food runs. Most of the staff hid in the back until landing. The only break in boredom was the epsiode of asking for a G&T and being asked to pay for it having upgraded to premium economy.
Lounge NameRed Carpet
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"much too small for the number of people"

(Canada)

Much too small for the number of people there - reception desk staff abrupt and uninterested until they made an announcement "whoever left their drink at the reception desk please come and get it back" - really? Worn out furniture - too few electrical outlets and no place to take a private call. Wouldn't bother.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"did not feel cramped"

(Australia)

Purchase of One Time Pass from United Airlines website. The lounge in Hong Kong is quite spacious and did not feel cramped when flights arrived and premium passengers used the lounge. Food options were plentiful and there was no shortage of drinks. The lounge has a deck over looking the terminal and views out over the tarmac. The United staff at the lounge were courteous and helpful. For the price of the pass it was well worth it.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"like sitting in an aircraft hanger"

(Canada)

There are two huge lounges both divided in two - like sitting in an aircraft hanger. Cluster of seats but no sound barriers - conversations and cell phone conversations can be heard everywhere. Very limited selection of snacks as they sell meals bookable at the service desk. Might as well have stayed in the departure lounge downstairs at the gate!
AirportDenver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"pretty disappointing"

(United States)

Like earlier reviewers I found this lounge to be pretty disappointing. To the point that I was questioning if I was actually in the lounge or rather some 'general boarding but status' room. Limited drinks are free (points) but the food is really nonexistent. Packaged crackers and cheese carrot sticks and that's really it. Lots of space outlets available and free wi-fi (ask for card at the desk) this lounge leaves me wishing for more elitism feel (I did pay considerable dollars for my int'l biz seat- can't you up things wi some cut fruit more variety in snacks).
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Awful place. Not recommended"

(Germany)

Awful place. Not recommended. Dirty. Complimentary wifi requires red club membership. Very basic snacks. Not even close to the very basic business class standards. Try to avoid. Too pitiful Lufthansa partners with the guys to offer their "business" lounge to its passengers.
AirportDenver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the worst selection of food"

(United States)

This lounge is physical adequate and has a nice view of the runway and ramp. Free wifi offered. That's it for the positives. Negatives - simply the worst selection of food that I have ever seen for a premium class lounge. Carrots packaged in plastic of the genre one throws into a childs lunch box slices of monterey jack cheese also packaged in plastic. And a pitiful assortment of packaged cookies. This is so far below standard that it is insulting. Unfortunately this is the only lounge that Swiss business passengers can use at SFO.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"one of only a handful of users"

(Australia)

It is relatively small but I was lucky enough to be one of only a handful of users. There is the same offering of food and drink there (bar service even for soft drinks horrendous cubes of cheese pretzels and that trail mix stuff) as every other RCC. There were no flight announcements which would have been nice. Unlike most airport lounges this one is completely enclosed as in no windows! It is located right next to the airport shuttle train underground.
AirportSeattle Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"this lounge was brutal"

(Canada)

This lounge was brutal. I had a First Class ticket to YYC which makes it an international flight and I expected decent service. I had to pay about $6 for a Sam Adams beer there. There was only cheese and crackers for food in spite of being there over supper hour. I expected soup or something of that variety. Lastly there was not wifi available there. The seating was old and worn out the lounge had dirty dishes on many of the tables and lacked newspapers.
AirportSan Francisco Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no