United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 203 reviews
4/10
3 star Skytrax Rating
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1/10

"great deal to be desired"

(Sweden)

This lounge leaves a great deal to be desired. I visited on New Years Eve when there was not much traffic in the lounge which is probably the only nice thing worth mentioning. The catering was appalling and range of drinks very limited since several machines were out of order. There were no newspapers and the very few magazines in the lounge were a few months old. I am sure this place was decent in the 1970's but it has not seen much upgrade ever since. Since I find United to be the worst US airline by far this lounge did nothing to change my point of view. On a final note if you are considering paying 50 USD to enter the lounge (ie. if you do not hold credentials to give you free access) I would seriously recommend you to stay way from this stale and tame lounge.
Lounge NameRed Carpet
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no staff cleaning anything"

(United Kingdom)

United Airlines Red Carpet Club first class/business lounge is in short 'lame'. Plenty of room but you are treated only to a diet of the type of nuts and bar snacks you'd find at the corner tavern. You are issued two drink tickets which are good for one drink (go figure) and that's it. Free Wi-Fi : big deal. That is it. Dirty dishes litter the tables with no staff cleaning anything.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"you pay for drinks"

(United Kingdom)

Totally lame. After paying $4000 for international first class they offer cheese and crackers and you pay for drinks?
AirportNewark Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"so disappointed with this clubroom"

(United Kingdom)

After a trip to Asia and several visits to fabulous lounges there I was so disappointed with this clubroom. It's dated has no real food and looks like an employee break room. Definitely did not make me feel appreciated (as a frequent flier) by the airline.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"everything has a price"

(United Kingdom)

Not so crowded as the one on the E terminal and more spacious. Food terrible - crackers cheese horrible looking "fresh vegetables." None of the beers are gratis - everything has a price.
AirportChicago O'Hare Airport
Comfort 12345
Catering N/A
Washrooms 12345
Wifi Connectivity 12345
no
2/10

"staff doing next to nothing"

(United Kingdom)

Was challenged as to my eligibility to enter although I am Star Gold on an international routing then grudgingly let in but I wasn't missing much. Plenty of staff doing next to nothing can see no reason why there are 8 people in this lounge when it charges for any decent food and drink several staff just stand around doing nothing. The worst is the excuse for snacks which comprises a platter of cubed American style (ie rubber) cheese of three different colours under a lid with a selection of crackers. Wifi not free. Why does United bother? It may as well get rid of all staff bar an entry guard and cleaner and just let it be a quiet place to sit. The real disgrace is that you can't take bought food from elsewhere into this lounge presumably because you are meant to buy United airlines paninis.
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
na

"what a disgrace"

(United Kingdom)

What a disgrace. I am going to have to spend six hours in this lounge to catch a connecting flight to South Africa -the plug points don't work even bottled water costs money as does the wireless and staff is rude and uninformed. I am a regular user of Star Alliance lounges and while the quality varies from airport to airport this is by far the most appalling one I have ever seen. An insult to gold members.
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Catering N/A
no
1/10

"what a depressing place"

(United Kingdom)

What a depressing place. After checking in we were informed the lounge would still close at scheduled time in spite of our flight to SYD being delayed more than an hour. Several announcements were made to push everyone out by 10:30. Our flight wound up boarding about an hour later. The seats are old and run down. Lighting is bad. Food is cheap snacks served in disposable containers. It reminded me of a college dormitory cafeteria between meals but the dormitory would have better choices. We wound up eating snack mix and yogurt covered pretzels. We were given two coupons apiece for drinks. Seats are old and beaten up. The bathroom is clearly old and run down. I can't explain it but there is a sad feeling to the place. I think we would have had a better time just going to and staying at the gate.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Washrooms 12345
Staff Service 12345
no
1/10

"they need to do much better than this"

(United Kingdom)

An absolute disgrace we had to pay for a beer and a glass of wine and the "food" on offer was disgusting. Sweaty cubes of cheese and something unidentifiable in large glass tubes which looked like coloured marbles. Considering the extortionate price charged by United for business class seats they need to do much better than this. The lounge at San Francisco was only marginally better in that we were given 2 vouchers each for alcohol.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"one of the saddest lounges I've used"

(United Kingdom)

This is one of the saddest lounges I've used. I'm traveling on Air Canada and originally was turned away because they wouldn't recognize my Executive First ticket and told me I needed Star Alliance Gold membership. Then at the gate the Air Canada gate personnel overheard me saying I needed to find some wi-fi and he suggested I try the lounge. I told him I had been turned away he helpfully called down got into a discussion about the business class eligibility and sent me down. No cocktails - there's a bar but it's unstaffed and the only drinks are a few diet cokes and some bloody mary mix. A few apples and bags of chips complete the offering. Most unhelpfully since I'm not a Red Carpet Club member I had to buy my own wifi access on t-mobile. This contradicts the info on the little placard that says t-mobile wifi is available on a complimentary basis to international customers. Well last time I checked Toronto was in Canada not the US. The bathroom is dingy grey the tiles are dirty and I swear there's graffiti and scratching on the door to one of the stalls. The lounge seating area is nice enough but they need to make more of an effort to make this more than just a glorified waiting area. I certainly wouldn't pay $400 a year to use these facilities.
AirportPhiladelphia Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no