United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 207 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
3/10

"areas that leave something to be desired"

(United States)

Denver Red Carpet - while large - has some areas that leave something to be desired. Limited plugs. They could do a much better job ensuring that each seating cluster has plug in or access to one. One of the benefits of airline clubs is the convenience of not having to fight for outlets and this particular airline club has the same issue - something that surprised me for United's hub. Other airline clubs are much better on this front. Clean up service of old plates/glasses. Service to clean up old plates and other glassware is sporadic at best. I had to clean up my area before sitting and the table I moved them to has not been cleaned up in the two hours I have been here.
AirportDenver Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Bathrooms not clean at all"

(Germany)

What a dump! No food agents all had an attitude. Bar service only with some free drinks but If you do not leave a tip they look at you and you never get service. Bathrooms not clean at all. Plugs did not work. No seats. Old run down very bad..
AirportWashington National Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very tired and disappointing lounge"

(United States)

Very tired and disappointing lounge. Not a First Class environment more akin to worn out frequent flier lounge circa 1990. Staff at desk demonstrates little interest or professionalism. The food offered is laughable. When compared to even the Air France Affaires or Virgin Upper Class Lounges at Dulles - both Business Class offerings - United's falls flat.
AirportWashington National Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a pleasant spot"

(New Zealand)

Had access due to codeshare with Air New Zealand. Actually a pleasant spot although limited selection of food and beverage but more than adequate. Nice quiet space and never seemed busy for early evening. Lacks comfortable seating but sounds much nicer than anything United seem to offer in their own country.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"great deal to be desired"

(Sweden)

This lounge leaves a great deal to be desired. I visited on New Years Eve when there was not much traffic in the lounge which is probably the only nice thing worth mentioning. The catering was appalling and range of drinks very limited since several machines were out of order. There were no newspapers and the very few magazines in the lounge were a few months old. I am sure this place was decent in the 1970's but it has not seen much upgrade ever since. Since I find United to be the worst US airline by far this lounge did nothing to change my point of view. On a final note if you are considering paying 50 USD to enter the lounge (ie. if you do not hold credentials to give you free access) I would seriously recommend you to stay way from this stale and tame lounge.
Lounge NameRed Carpet
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no staff cleaning anything"

(United Kingdom)

United Airlines Red Carpet Club first class/business lounge is in short 'lame'. Plenty of room but you are treated only to a diet of the type of nuts and bar snacks you'd find at the corner tavern. You are issued two drink tickets which are good for one drink (go figure) and that's it. Free Wi-Fi : big deal. That is it. Dirty dishes litter the tables with no staff cleaning anything.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"you pay for drinks"

(United Kingdom)

Totally lame. After paying $4000 for international first class they offer cheese and crackers and you pay for drinks?
AirportNewark Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"so disappointed with this clubroom"

(United Kingdom)

After a trip to Asia and several visits to fabulous lounges there I was so disappointed with this clubroom. It's dated has no real food and looks like an employee break room. Definitely did not make me feel appreciated (as a frequent flier) by the airline.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"staff doing next to nothing"

(United Kingdom)

Was challenged as to my eligibility to enter although I am Star Gold on an international routing then grudgingly let in but I wasn't missing much. Plenty of staff doing next to nothing can see no reason why there are 8 people in this lounge when it charges for any decent food and drink several staff just stand around doing nothing. The worst is the excuse for snacks which comprises a platter of cubed American style (ie rubber) cheese of three different colours under a lid with a selection of crackers. Wifi not free. Why does United bother? It may as well get rid of all staff bar an entry guard and cleaner and just let it be a quiet place to sit. The real disgrace is that you can't take bought food from elsewhere into this lounge presumably because you are meant to buy United airlines paninis.
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"everything has a price"

(United Kingdom)

Not so crowded as the one on the E terminal and more spacious. Food terrible - crackers cheese horrible looking "fresh vegetables." None of the beers are gratis - everything has a price.
AirportChicago O'Hare Airport
Comfort 12345
Catering N/A
Washrooms 12345
Wifi Connectivity 12345
no