United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 223 reviews
4/10
3 star Skytrax Rating
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8/10

"plenty of seating available"

(United States)

Trip Verified | This lounge was very busy with late afternoon departures. Nonetheless, there was plenty of seating available. The usual food options were available - cold and hot plates. I passed on the hot plate of grilled citrus cream chicken and opted for the Asian chicken salad and corned beef baguette. The attendants replenished the food offerings on a regular basis. WiFi was easy to log in and fast. This lounge has large windows overlooking the tarmac. The only blemish was that the bathrooms had an unpleasant odor and could have been cleaner and fresh smelling.
Lounge NameUnited Club
AirportDallas Fort-Worth Airport
Type Of LoungeMembers
Date VisitJune 2024
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"offers a lot of seating options"

(United Kingdom)

Trip Verified | Visited the Polaris Lounge at Terminal C, Newark before flight back to London. It is bright, modern, clean and offers a lot of seating options - it was quiet in this early morning period. The food and beverages were okay, although hot food standards were "canteen" like and lacked any proper choice, dried out and flavours were poor. Staff at Reception were the usual United Airlines standard - gruff and unfriendly, and certainly never meeting their statements about flying the friendly skies! Lounge waiting staff were nice and helpful. A step up from older United lounges, but why can they not get staff who try to be more friendly or hospitable, since this is an ongoing weakness for United Airlines?
Lounge NamePolaris
AirportNewark Airport
Type Of LoungeBusiness Class
Date VisitMarch 2024
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"Staff was very friendly"

(United States)

Trip Verified |  This United Club lounge is deceivingly spacious. For an early morning departure the lounge was not busy. There is the usual staple of food and drink of breakfast items (cereals, pastries, oatmeal, tea, coffee etc plus a hot of scrambled eggs and breakfast potatoes). I could not eat the latter as they mixed sausage with the breakfast potatoes. Staff was very friendly and the bathrooms very clean. Wi-Fi connectivity was excellent.
Lounge NameUnited Club Terminal E
AirportDallas Fort-Worth Airport
Type Of LoungeMembers
Date VisitFebruary 2024
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
yes
9/10

"There was a wide range of food"

(Australia)

Trip Verified | The lounge was bright, fresh and comfortable. There was a wide range of food (evening) and drink choices and staff regularly clearing tables. The bar was a nice large bar with a huge variety of drinks available. I'm not aware of any showers available but the toilets were spotless. There were a variety of seating, lounge and outdoor areas available.
AirportLos Angeles LAX Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Polaris Lounge was very disappointing"

(Thailand)

Trip Verified |  The SFO United Polaris Lounge was very disappointing. I frequently fly long haul flights to Asia out of San Francisco and have used the Polaris Lounge many times. Usually the food selection is excellent, this time not. Arriving shortly after 8PM, the sit down restaurant was already closed, even though the lounge is open for another couple of hours. The food selection in the buffet section was dismal; salad looked wilted and not appealing, a tray of two different sandwiches, four hot dishes, some assorted cheeses/meats, no French bread or rolls to be seen, just a few crackers and a tray of two dessert squares. The secondary food section in the quite zone was also closed. The best way to describe the food experience was "Cheap". Because of my United flight status I was able to switch to the United Club in the main terminal. Night and day difference, better food, wider selection, offerings such as candy and other assorted sweets. The Polaris Lounge at SFO used to be the Premium place to relax before a flight - not any more.
Lounge NamePolaris
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Date VisitJuly 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Unacceptable opening hours"

(Germany)

Not Verified | Unacceptable opening hours (from like 9am to 4:30 or 5:30pm). Only option for Star Alliance Gold members at Mexico City Airport meaning no option. Never again.
Lounge NameUnited Airlines Lounge
AirportMexico City Airport
Type Of LoungeFrequent Flyer
Date VisitAugust 2023
Comfort 12345
Cleanliness 12345
no
9/10

"selection of food and drink was decent"

(United States)

Trip Verified | Due to the flight disruptions, this lounge was very busy throughout our stay in the lounge. This is a huge lounge and we were able to find seating. There is natural light flowing in from the large windows. The added bonus of the window seats is plane spotting especially the foreign carriers taking off and landing. There are power ports for AC and USB at every seat. The selection of food and drink was decent with a buffet set up which included a hot plate (korean style bbq chicken), soup, salad bar, sandwiches/wraps and the regular fare of nuts, cold cuts, cheese, fruit, coffee and sodas. The attendants kept refilling the buffet hot plate and sandwiches/wraps. The bathrooms are very clean and maintained by attendants every 5-10 minutes. Wi-Fi connectivity was excellent.
Lounge NameUnited Club F Gates
AirportSan Francisco Airport
Type Of LoungeMembers
Date VisitJune 2023
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"lounge is comfortable with clean bathrooms"

(United States)

Trip Verified | This United Club was quite busy during the post early morning travel period. Nonetheless, there was enough seating available with natural light and views of the tarmac. There was a parse selection of food and drink. An employee rudely told me they were out of scrambled eggs. The remainder of the offerings were nothing I liked (porridge, biscuits, cheeses and cold cuts plus the regular fare of nuts, cheese, fruit, coffee and sodas. The lounge is comfortable with clean bathrooms and a very friendly staff. An agent put us on a standby flight from SFO-YVR when the agent at check-in would not do so. Wi-Fi connectivity was excellent.
Lounge NameUnited Club
AirportDallas Fort-Worth Airport
Type Of LoungeMembers
Date VisitJune 2023
Comfort 12345
Cleanliness 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Can't even access the club"

(United States)

Trip Verified | Going to stop flying United. Can't even access the club with passes due to "overcrowding". Selling too many club accesses when you don't have capacity.
Lounge NameClub
AirportOrlando Airport
Type Of LoungeBusiness Class
Date VisitJune 2023
Type Of TravellerBusiness
Comfort 12345
Staff Service 12345
no
8/10

"not hesitate to use this club again"

(United States)

Trip Verified | Visited this lounge 04/26 between 3:30 to 5:30 PM with Hubby on the way to LAX then SE Asia. We usually go to the larger lounge at Terminal "E" but since our flight leave from gate C1 right next door, we decided to use this lounge. The lounge is smaller than the "E" but still have good amount of seating. Regular buffet offering from UA and there is a bar with very friendly bartender. Cleaners were very proactive, there's hardly any dirty plates or cups on any tables. All employees in this club seems to be very competent and works hard. I will not hesitate to use this club again in the future if my flight leaves from Terminal "C".
Lounge NameUnited Lounge IAH Terminal "C" North
AirportHouston IAH
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes