United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 211 reviews
4/10
3 star Skytrax Rating
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2/10

"everything else terrible"

(United States)

I paid $400/year for this? Crackers cheese and cookies? Complimentary wine is let's say mediocre quality - everything else terrible.
AirportNew York JFK Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"What a waste of time"

(United Kingdom)

Red carpet club at C concourse. What a waste of time the only food was some nuts yoghurt raisins and some carrots. Hardly filling! They've now introduced a range of complimentary alcoholic beverages but the service is pretty mediocre. Compared to other Star Alliance lounges this is awful.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"poor selection of food"

(United Kingdom)

This was the President's Club of Continental. I obtained access because I have Star Alliance Gold status and was on an international flight. However it took 10 minutes to get access because the reception staff member said my card's magnetic strip didn't state it was gold (although the card expressly states Star Gold and has never been refused before). Good selection of magazines poor selection of food (it was around 0800) with a few cereals and bagels and a couple of juices. Nothing hot besides coffee and tea. Free wifi but it seemed like a bit of a zoo definitely not worth waiting 10 minutes for. People taking long flights would be best using this lounge for the free wifi and then buy some food elsewhere in the terminal. Bathroom seemed well worn with loose lock on bathroom cubicle and significant signs of wear and tear.
Lounge NamePresidents Club
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"minimal to no customer service"

(United States)

The new B concourse lounge quite nice though food and beverage far behind international lounges I have visited. Caters to Lufthansa pax who are a bit more savvy. (B18) Main B lounge crowded with poor snacks. C Concourse lounge better- more open with runway views but Untied employees still with (unearned) attitude- appear to be doing you a favor for joining and granting them jobs! International lounges in other nations are superior. Forget the F concourse lounge. Crowded stinky with minimal to no customer service. And I'm a 1 K member!
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"decor and furniture are tired"

(United States)

Rarely have I encountered anywhere so uninspiring as the United lounge at SFO Intl. Decor and furniture are tired the layout is strange poorly sign posted and the food and beverage options are awful. No free wi-fi. I prefer to wait in one of the (admittedly average) bars in the terminal. As a separate note the first class lounge whilst comparing favourably to the business class lounge isn't much to write home about either.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the worst lounge I have been in"

(United Kingdom)

I dread every time I have to fly to Chicago because I know I will end up in this lounge on my return leg to the UK. This is simply the worst lounge I have been in - the staff are very rude and unhelpful unless you are buying premium drinks and likely to give them a tip. The girls on the front desk are rude and clearly badly trained the food offering is very poor. One would expect at least one or two hot meal offerings not packets of cheese slices and crackers. There are some complimentary drinks on offer but through the miserable bar staff who are visibly annoyed that you are not buying a premium drink. They are also served in small glasses and the quality of the wine is appalling. The physical environment in the lounge is not too bad so these seems simple problems to rectify.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge is an embarrassment"

(United States)

This lounge is an embarrassment. Seating areas are filthy. Food on offer is minimal and poor. And only one wifi card per person. So a traveler can only have one connected device at a time.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"What a shocker"

(United Kingdom)

What a shocker! This is the first business lounge I've ever been in where it is more luxurious to stay out in the rest of the airport. Tatty stained furniture threadbare carpets crumbs and rubbish on the floor and half drunk half eaten food left on the tables. Food that would be embarrassing to see served in a cheap motorway services.
Lounge NameRed Carpet
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"food offering is pathetic"

(Canada)

The lounge is clean and the wifi access worked well but the food offering is pathetic and consists entirely of unhealthy snacks. They should take a note of standards in other airline lounges and have at least two hot food items. Even Air Canada lounges have a hot soup.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"lounge was dirty"

(United States)

Visited this lounge twice during this trip while connecting on the outbound and inbound trips. Both times the lounge was dirty the bathrooms filthy food not worth eating and the general atmosphere so unpleasant that it was better to wait by the gate.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no