United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 203 reviews
4/10
3 star Skytrax Rating
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3/10

"food offering is pathetic"

(Canada)

The lounge is clean and the wifi access worked well but the food offering is pathetic and consists entirely of unhealthy snacks. They should take a note of standards in other airline lounges and have at least two hot food items. Even Air Canada lounges have a hot soup.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"lounge was dirty"

(United States)

Visited this lounge twice during this trip while connecting on the outbound and inbound trips. Both times the lounge was dirty the bathrooms filthy food not worth eating and the general atmosphere so unpleasant that it was better to wait by the gate.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"leave a lot to be desired"

(United States)

ALL the lounges at Ohare leave a lot to be desired. Free drinks - but who can drink them? The entire bar smells so badly of disinfectant - and the glasses too - that I can barely drink there. I finally have gotten wise and ask for my drinks in the plastic cups. At least these don't smell like chemicals. So crowded and the food is terrible.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff kind to me and my family"

(Brazil)

In comparison to other RCC lounges this is quite reasonable. They have sandwiches salad and some cheese. Seating is a bit old. Lounge staff kind to me and my family. There is free but slow wifi. The selection of spirits is quite nice. It gets really crowded due to many Int'l departures from 8-10pm.
AirportSao Paulo Guarulhos Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"it's overcrowded"

(United States)

Simply put United is shoving its international business class customers in its "bus terminal" Red Carpet Club. It used to be a membership Club but is now available to persons buying day passes signing up for credit cards paying with points US Airways in fact virtually anyone with a pulse and money can now enter which means it's overcrowded. Showers didn't work the attendant said United doesn't maintain them. The lounge attendants are rude and unhelpful. Cheap drinks are on the house but not an open bar. Anything of quality must be paid for. A pretzel is United's definition of food. Absolutely abysmal.
Lounge NameRed Carpet
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the worst I have ever been in"

(United Kingdom)

This lounge is the worst I have ever been in. Considering I paid nearly $5000 for my ticket the complimentary food on offer was limited and poor quality. The worst part of the experience was the bar staff who were very rude. I was here a year ago and I put it down to individual staff unfortunately the same miserable lady and gentlemen were still working there! They have serious attitude and seem to take a view that complimentary drinks are for cheapskates. Even though I regularly travel business next time I'm in O'Hare I will simply go to a paying bar where I can get service with a smile!
Lounge NameRed Carpet
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no hot food"

(Kuwait)

This has to be the worst lounge I have ever had the misfortune to wait in. The charge was reasonable to enter but the lounge was hidden by stairwell so one can not see the disgrace one is paying for until it is too late. The drinks consist of cold coffee and a cappucino machine that has seen better decades. There is no hot food but some stale Bagels that if brave could be toasted in a machine that had not been cleaned out of crumbs since it was opened. Having said this I should not have been surprised after a 14 hour flight into SFO with United where they did one drinks run and two food runs. Most of the staff hid in the back until landing. The only break in boredom was the epsiode of asking for a G&T and being asked to pay for it having upgraded to premium economy.
Lounge NameRed Carpet
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"much too small for the number of people"

(Canada)

Much too small for the number of people there - reception desk staff abrupt and uninterested until they made an announcement "whoever left their drink at the reception desk please come and get it back" - really? Worn out furniture - too few electrical outlets and no place to take a private call. Wouldn't bother.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"did not feel cramped"

(Australia)

Purchase of One Time Pass from United Airlines website. The lounge in Hong Kong is quite spacious and did not feel cramped when flights arrived and premium passengers used the lounge. Food options were plentiful and there was no shortage of drinks. The lounge has a deck over looking the terminal and views out over the tarmac. The United staff at the lounge were courteous and helpful. For the price of the pass it was well worth it.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"like sitting in an aircraft hanger"

(Canada)

There are two huge lounges both divided in two - like sitting in an aircraft hanger. Cluster of seats but no sound barriers - conversations and cell phone conversations can be heard everywhere. Very limited selection of snacks as they sell meals bookable at the service desk. Might as well have stayed in the departure lounge downstairs at the gate!
AirportDenver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no