United Airlines

Very tired and disappointing lounge. Not a First Class environment more akin to worn out frequent flier lounge circa 1990. Staff at desk demonstrates little interest or professionalism. The food offered is laughable. When compared to even the Air France Affaires or Virgin Upper Class Lounges at Dulles - both Business Class offerings - United's falls flat.

Had access due to codeshare with Air New Zealand. Actually a pleasant spot although limited selection of food and beverage but more than adequate. Nice quiet space and never seemed busy for early evening. Lacks comfortable seating but sounds much nicer than anything United seem to offer in their own country.

This lounge leaves a great deal to be desired. I visited on New Years Eve when there was not much traffic in the lounge which is probably the only nice thing worth mentioning. The catering was appalling and range of drinks very limited since several machines were out of order. There were no newspapers and the very few magazines in the lounge were a few months old. I am sure this place was decent in the 1970's but it has not seen much upgrade ever since. Since I find United to be the worst US airline by far this lounge did nothing to change my point of view. On a final note if you are considering paying 50 USD to enter the lounge (ie. if you do not hold credentials to give you free access) I would seriously recommend you to stay way from this stale and tame lounge.

United Airlines Red Carpet Club first class/business lounge is in short 'lame'. Plenty of room but you are treated only to a diet of the type of nuts and bar snacks you'd find at the corner tavern. You are issued two drink tickets which are good for one drink (go figure) and that's it. Free Wi-Fi : big deal. That is it. Dirty dishes litter the tables with no staff cleaning anything.

Totally lame. After paying $4000 for international first class they offer cheese and crackers and you pay for drinks?

After a trip to Asia and several visits to fabulous lounges there I was so disappointed with this clubroom. It's dated has no real food and looks like an employee break room. Definitely did not make me feel appreciated (as a frequent flier) by the airline.

Was challenged as to my eligibility to enter although I am Star Gold on an international routing then grudgingly let in but I wasn't missing much. Plenty of staff doing next to nothing can see no reason why there are 8 people in this lounge when it charges for any decent food and drink several staff just stand around doing nothing. The worst is the excuse for snacks which comprises a platter of cubed American style (ie rubber) cheese of three different colours under a lid with a selection of crackers. Wifi not free. Why does United bother? It may as well get rid of all staff bar an entry guard and cleaner and just let it be a quiet place to sit. The real disgrace is that you can't take bought food from elsewhere into this lounge presumably because you are meant to buy United airlines paninis.

Not so crowded as the one on the E terminal and more spacious. Food terrible - crackers cheese horrible looking "fresh vegetables." None of the beers are gratis - everything has a price.

What a disgrace. I am going to have to spend six hours in this lounge to catch a connecting flight to South Africa -the plug points don't work even bottled water costs money as does the wireless and staff is rude and uninformed. I am a regular user of Star Alliance lounges and while the quality varies from airport to airport this is by far the most appalling one I have ever seen. An insult to gold members.

What a depressing place. After checking in we were informed the lounge would still close at scheduled time in spite of our flight to SYD being delayed more than an hour. Several announcements were made to push everyone out by 10:30. Our flight wound up boarding about an hour later. The seats are old and run down. Lighting is bad. Food is cheap snacks served in disposable containers. It reminded me of a college dormitory cafeteria between meals but the dormitory would have better choices. We wound up eating snack mix and yogurt covered pretzels. We were given two coupons apiece for drinks. Seats are old and beaten up. The bathroom is clearly old and run down. I can't explain it but there is a sad feeling to the place. I think we would have had a better time just going to and staying at the gate.