United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 203 reviews
4/10
3 star Skytrax Rating
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3/10

"seating is at a premium"

(United Kingdom)

Lounge is vast and well appointed but you realize quickly that it's full of people and seating is at a premium. The shower facility is fine with a nice amenities/toiletries bag given out. Food consists of snacks like saltines cheese bananas a few sushi rolls and nuts. Not much more and the beverage selection is standard cafeteria. You would do better to use the ANA Business lounge that is located very close to United RCC if you're a Star Alliance Gold Member. There ANA has a nice selection of refreshments including a Sake Bar soups sandwiches and a kitchen where you can walk up and order various noodles. There is free WiFi.
AirportTokyo Narita Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Rude welcome personnel"

(United Kingdom)

One of the worst Red Carpet Club I ever visit. Rude welcome personnel. I used this Club because the First Class Lounge is too far to the Air Canada gate. The personnel don't know that Star Alliance Business Class travellers can use Red Carpet Club and ask for Red Carpet Membership. It's a very big difference between the United Lounge in Hong Kong and the Business Lounge in Chicago ORD. And don't bother about the food and beverage - it's almost nothing.
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"Very courteous welcome"

(United Kingdom)

Very courteous welcome. Breakfast choice is OK but choice of drinks is limited. No Internet only from the Airport Internet provider but the people who had paid an overprice fee said it doesn't work. Access to the Club by 2 very old elevators is very slow so don't wait too close to your departure because there is another long line security check at the gate.
AirportParis CDG Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no