United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 208 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"everything has a price"

(United Kingdom)

Not so crowded as the one on the E terminal and more spacious. Food terrible - crackers cheese horrible looking "fresh vegetables." None of the beers are gratis - everything has a price.
AirportChicago O'Hare Airport
Comfort 12345
Catering N/A
Washrooms 12345
Wifi Connectivity 12345
no
na

"what a disgrace"

(United Kingdom)

What a disgrace. I am going to have to spend six hours in this lounge to catch a connecting flight to South Africa -the plug points don't work even bottled water costs money as does the wireless and staff is rude and uninformed. I am a regular user of Star Alliance lounges and while the quality varies from airport to airport this is by far the most appalling one I have ever seen. An insult to gold members.
AirportWashington Dulles Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Catering N/A
no
1/10

"what a depressing place"

(United Kingdom)

What a depressing place. After checking in we were informed the lounge would still close at scheduled time in spite of our flight to SYD being delayed more than an hour. Several announcements were made to push everyone out by 10:30. Our flight wound up boarding about an hour later. The seats are old and run down. Lighting is bad. Food is cheap snacks served in disposable containers. It reminded me of a college dormitory cafeteria between meals but the dormitory would have better choices. We wound up eating snack mix and yogurt covered pretzels. We were given two coupons apiece for drinks. Seats are old and beaten up. The bathroom is clearly old and run down. I can't explain it but there is a sad feeling to the place. I think we would have had a better time just going to and staying at the gate.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Washrooms 12345
Staff Service 12345
no
1/10

"they need to do much better than this"

(United Kingdom)

An absolute disgrace we had to pay for a beer and a glass of wine and the "food" on offer was disgusting. Sweaty cubes of cheese and something unidentifiable in large glass tubes which looked like coloured marbles. Considering the extortionate price charged by United for business class seats they need to do much better than this. The lounge at San Francisco was only marginally better in that we were given 2 vouchers each for alcohol.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"one of the saddest lounges I've used"

(United Kingdom)

This is one of the saddest lounges I've used. I'm traveling on Air Canada and originally was turned away because they wouldn't recognize my Executive First ticket and told me I needed Star Alliance Gold membership. Then at the gate the Air Canada gate personnel overheard me saying I needed to find some wi-fi and he suggested I try the lounge. I told him I had been turned away he helpfully called down got into a discussion about the business class eligibility and sent me down. No cocktails - there's a bar but it's unstaffed and the only drinks are a few diet cokes and some bloody mary mix. A few apples and bags of chips complete the offering. Most unhelpfully since I'm not a Red Carpet Club member I had to buy my own wifi access on t-mobile. This contradicts the info on the little placard that says t-mobile wifi is available on a complimentary basis to international customers. Well last time I checked Toronto was in Canada not the US. The bathroom is dingy grey the tiles are dirty and I swear there's graffiti and scratching on the door to one of the stalls. The lounge seating area is nice enough but they need to make more of an effort to make this more than just a glorified waiting area. I certainly wouldn't pay $400 a year to use these facilities.
AirportPhiladelphia Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"seating is at a premium"

(United Kingdom)

Lounge is vast and well appointed but you realize quickly that it's full of people and seating is at a premium. The shower facility is fine with a nice amenities/toiletries bag given out. Food consists of snacks like saltines cheese bananas a few sushi rolls and nuts. Not much more and the beverage selection is standard cafeteria. You would do better to use the ANA Business lounge that is located very close to United RCC if you're a Star Alliance Gold Member. There ANA has a nice selection of refreshments including a Sake Bar soups sandwiches and a kitchen where you can walk up and order various noodles. There is free WiFi.
AirportTokyo Narita Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Rude welcome personnel"

(United Kingdom)

One of the worst Red Carpet Club I ever visit. Rude welcome personnel. I used this Club because the First Class Lounge is too far to the Air Canada gate. The personnel don't know that Star Alliance Business Class travellers can use Red Carpet Club and ask for Red Carpet Membership. It's a very big difference between the United Lounge in Hong Kong and the Business Lounge in Chicago ORD. And don't bother about the food and beverage - it's almost nothing.
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"Very courteous welcome"

(United Kingdom)

Very courteous welcome. Breakfast choice is OK but choice of drinks is limited. No Internet only from the Airport Internet provider but the people who had paid an overprice fee said it doesn't work. Access to the Club by 2 very old elevators is very slow so don't wait too close to your departure because there is another long line security check at the gate.
AirportParis CDG Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no