United Airlines

✅ Trip Verified | Pretty minimal lounge for a hub airport. Extra cost for any premium (non-well) alcohol. No food options except at meal times, when the food is very limited (think courtesy hotel continental breakfast) - the only hot option was oatmeal, and they didn't even have cereal, just pastries that looked pretty sad. Overall a very poor lounge.

✅ Trip Verified | Not an ideal VIP lounge to relax or rest for your flight. It is located in a basement or underground level of the airport, therefore there are no windows or views. The place is small and pretty bad organized in layout and furniture. It gets pretty fast crowded where there are no places to sit. The amenities like the food and drinks is very limited and very poor in quality. The dirty plates or glasses remain long time in the tables before being picked up. The courtesy of staff is poor, is like they do not like to work in that place. Not really a great place for a Star Alliance lounge.

✅ Trip Verified | Houston United Clubs are not on par with other cities for following reasons: - trouble at checkin - Restrooms out of service - limited assortment of food (no bananas, cold pastries, no toasters,) - cappuccino machine out of service (terminal C) Have visited other United Club lounges about the country, and Houston’s has much to be desired. We are paying an annual service and I don’t feel we are not getting what we pay for.

Not Verified | Nice enough lounge from a decorative point of view, but I am so underwhelmed by the food/snack quality. Maybe United didn’t get the memo about the fourth of the US population that tries to limit carbohydrate consumption. Good luck finding anything to munch on at a United Club. Withered strawberries are as close as I could find. I know protein is more expensive but I pay a lot of money for my United Club membership and always fly First Class, so I expect better.

The United Polaris Lounge in San Francisco has set the bar for excellence. I have flown over one million miles and visited lounges in over 60 countries and the Polaris lounge is one of the best ever. Immediately after you pass through security, the lounge is easily accessible. It is extremely large, occupying two floors. The bottom floor is a quite area with individual pod seats with power and lighting. There is a snack area with cold beverages and juices, reading material, toilets, showers and a meeting room. The upper floor is the bar and dining area with floor to ceiling windows looking out onto the runways. There is plenty of seating both in sit down tables for dining and individual pods for relaxing and working. The bar is full service with both hot and cold drinks. Sports and news playing on the TVs. There are multiple buffets with a wide variety of high end items; Western, Asian, Vegetarian, juices and cold beverages by the can. The dessert bar was to die for. There is also a sit down restaurant where you can order off a menu offering San Francisco flare on par with the top restaurants in the City. Highly recommend !!

✅ Trip Verified | The United Club Domestic lounge at Newark Airport is pretty disappointing considering Newark in one of United's major hubs. Pluses: it is very close to most of the domestic departing gates and the WiFi is fast and stable. There is a sign that says they are upgrading the lounge, so please forgive the inconvenience. Negatives: the lounge feels like they put together a couple of construction site trailers. The food and beverage selection was very limited, with only a very few hot items. It is relatively small and seating is limited. The outside seating and dining areas in Newark Airport are very modern and more comfortable than the UA lounge. They even have individual iPads for you to check email and surf the web !!!

✅ Trip Verified | My first visit to the Polaris Lounge in Chicago was outstanding. The staff has been so kind and everything looks very modern. The seats were very comfortable and I feel so relaxed in this high quality business class lounge.

✅ Trip Verified | There is a good amount of variety whether it’s hot and cold food options or alcoholic and non-alcoholic beverages. The staff is friendly and the lounge is quite tidy. I enjoy this lounge and see it as a rewarding part of my travel experience.

✅ Trip Verified | At Narita, I usually use the ANA Lounge, but this time around I thought I would take advantage of the United Club. In comparison to United Clubs in the United States, this is an improvement. However, in comparison to the ANA Lounges, this is not as competitive. It is missing showers, something that the ANA lounges do provide. Additionally, their food offerings do not compare in quality to those at the ANA Lounges. If United Clubs at UA's hubs had the food offering of those at the Tokyo United Club, then they would be ahead of the (US mainline airline lounge) competition by miles.

Not Verified | I visited the United lounge in Denver 14 February 2019. After having visited Priority Pass Lounges two times the week before (by the way, I was very impressed with both of my visits to the Priority Lounges), I was very disappointed with United’s lounge. I was there during the breakfast hour. Coffee choices were fine, but the only foods available were very stale croissants, oatmeal, yogurt, and fruit. There was no protein for those of us who are low carb eaters. They did not even have nuts or cheese.