✅ Trip Verified
| I travel business class internationally due to poor health conditions and advanced age. I have heart disease and cannot walk very far, and my wife has nerve damage and also cannot walk long distances. We both require wheelchairs. We arrived to IST on February 7th, at 2:43 pm, from Toronto. We had a 7-hour long layover in Istanbul, before our flight TK708 departed for Karachi, Pakistan, at 9:55 pm. Because of the long connection, we tried to reserve a nap room and specifically chose IST for this purpose. My wife was unable to sleep on the 9 hour flight from Canada and was exhausted. A young lady at the concierge desk provided unprofessional and rude responses to us when we asked her for a nap room. She first said there were none and to come back every 30 minutes to check. My wife walked back and forth (with great difficulty) from distant seating areas over the course of 2 hours, every 30 minutes, because I cannot walk very far. The young lady at the concierge desk did not have the courtesy to take our phone number or to put our names as next in line. After 2 hours, we tried again (the 4th time), and a younger man quickly walked ahead of us to the desk. The concierge desk then gave the next available nap room to this young man, who only showed up the first time to the desk, instead of my wife and I, after we were waiting for 2 hours and had been to the desk 4 times. We pleaded with the young lady at the concierge desk, asking why she gave the room to the other man. The concierge simply said "he came to the desk faster than you". For 7 hours we were unable to rest and sat in regular seats in the lounge, waiting for our connecting flight. This has been the worst business class experience I have ever faced in my life.