Turkish Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 117 reviews
6/10
3 star Skytrax Rating
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5/10

"showers and suites are available"

(United States)

They offer full selection of hot and cold food wines spirits every sort of soft drink and dessert bar. Showers and suites are available. Wifi is available. Movie room especially handy for children. Prayer rooms available and massage therapist roams giving free chair massages that were amazing.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Excellent catering delicious cakes"

(Spain)

Excellent catering delicious cakes lots of space for reading relaxing. Wonderful showers and toilets very good internet PC. Like the arabic touch in some areas very clean and state-or-the-art design. Staff must improve in all areas especially at the entrance and waiters.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"pleasantly surprised"

(United Kingdom)

Pleasantly surprised when I visited after an absence of 10 months. Much bigger and nicer than the old lounge. Lots of food and drinks choices. Washrooms are nicer. I am not sure I like the "minaret" style. Too Arabic for my liking. Must point out the interesting acoustic trait the minarets have caused. If you start hearing random people speaking and there is no one around you don't worry you haven't lost the plot or turned schizophrenic. The minarets carry and bounce voices around much like the whispering gallery at St Paul's cathedral. I could hear some talking a good 40 meters away around a 90 degree bend. The Turkish custom of allowing Police officers to eat/drink for free must also stop. They kept on coming in and drinking tea/coffee. Didn't interact that much with the staff so can't really comment.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"nicely redecorated and looks stylish"

(Germany)

The lounge is nicely redecorated and looks stylish. The coffee bar is amazing but other than that there is nothing more nice to say. Staff at the reception were rude unfriendly and unable to help with flight changes. There is also no fresh orange juice - though they specially announce it - the same thing onboard. It is not even juice just lemonade with part juice concentrate content. Dayrooms are unavailable as they give them out late at night for 6 hours and with 4am arrival all rooms were blocked. As well there are not enough showers - a waiting time of 60 minutes is not acceptable. Not thought through for an airline with mainly transfer pax. No high-quality amenities - bulk stuff in a push-bottle! Everything is meant good but not done well. Staff has a lot room for improvement!
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"third class service standards"

(Singapore)

A great looking Lounge but third class service standards. I have not seen a lounge with such poorly trained staff. The lady handling Concierge desk was the most unpleasant one. No smile no care or consideration for the customers. Staff continuously talking to each other and could not care one way or the other for the passengers.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"all in all pretty good"

(United Kingdom)

The live pide bar was very good and popular amongst passengers. The WC area is interesting with canvas partitions at the entrance. Feels a bit like going to the loo at a village fete! All in all pretty good.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"provides a relaxing experience"

(Australia)

This newly renovated lounge provides a relaxing experience and is very spacious. The toilets/showers are stylish and modern. The negative comment I would make is relating to the staff who I found rather unfriendly.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"design is very modern"

(Australia)

The lounge has just reopened after a 3 month renovation. The design is very modern with a circular theme. There are numerous drink stations and food bars with most delicious Turkish food provided by Do&Co. Plenty of space food drinks barista service multiple TV entertainment Pool table and a library. The shower suites and toilet facilities are very stylish with marble tiling wood paneling and mirrored walls. High quality Etro toiletries provided in the showers along with towels slippers and bathrobe. There are only 8 iMacs for guests which use an odd keyboard with many standard keys replaced with non-standard keys. No @ symbol on the keyboard which made them almost impossible to use. The only downside is the that the staff are still coming to terms with the new facilities and on the whole they all need to learn to smile and relax a bit instead of grunting.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"showers are shabby and dirty"

(United States)

Showers are shabby and dirty a disgrace to this airline. Towels were thin and when we complained they were able to give us regular towels. Housekeeping of the lounge is reasonable and the tables were cleaned more often than they do at the other airline lounges. Thoroughly disappointed re the lounge amenities.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"tired and shabby"

(United Kingdom)

Tired and shabby. Shower very poor not really clean small thin towels shower head kept dropping forward. Food choice poor and only soup as a hot option - which for breakfast i found unusual! A poor location for Turkish Airlines home Lounge at Aturturk. Have no desire to return.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no