Turkish Airlines

I was looking forward to visiting this lounge but my experience was bad. We arrived at 6am from a long Hong Kong flight and had about 90 minutes to rest before the next leg. The lounge was crowded and there were no seats! We wanted coffee and just to relax but there was no place to sit we wandered around for almost 20 minutes before finally grabbing an open seat. All the lockers were also full so nowhere to stash our carryon bags we had to lug them around the lounge too. And to make matters worse the showers were all full for an entire hour. We felt like we were at the Grand Bazaar pushing and shoving our way just to find a seat and a cup of coffee. In a word it was stressful not relaxing at all.

From dedicated baggage screening luggage lock boxes baristas preparing a la carte coffee drinks Apple Computer Stations luxurious bathrooms well furnished and decorated lounges to cordial and helpful staff wife and I were thoroughly impressed with Business Class Lounge. Turkish Airways single Airport Club to serve every category of premium ticket holding passenger or frequent flyer may not be for those seeking exclusivity or tiered service areas yet it worked well for us. Accounting for quality and quantity of food when flying long-haul business class we found food selection and portions appropriate for a lay-over stay in lounge. We were also not expecting nor did we avail ourselves of a private sleeper rooms in Business Class Lounge. I disagree with reviewer stating that Turkish custom of allowing Police officers to eat/drink for free must be stop. I did not observe police coming in and drinking tea/coffee. People in their role as citizens or public or private policy role of any given country that treat those who provide service whether public service / infrastructure or service industry as second class citizens have much to learn from Turkish way if not Turkish Airways! I found it a pleasant surprise when observing Turkish hotel employees eating from breakfast buffet.

Lounge is expansive and nicely furnished with a lot of options for how to spend your time. It can get quite crowded though and while there are lots of drinks on offer the food is limited and more snack based. The reception staff had a smile which ticks that box and the rest seemed very pleasant though they were just picking up cups. Overall nice place to spend time though worth exploring it to find a quiet corner when busy.

Wonderful lounge excellent food and nice drinks. Beside the chefs the TGS ground staff had poor English and provided a very cold and impersonal service.

Excellent catering delicious cakes lots of space for reading relaxing. Wonderful showers and toilets very good internet PC. Like the arabic touch in some areas very clean and state-or-the-art design. Staff must improve in all areas especially at the entrance and waiters.

They offer full selection of hot and cold food wines spirits every sort of soft drink and dessert bar. Showers and suites are available. Wifi is available. Movie room especially handy for children. Prayer rooms available and massage therapist roams giving free chair massages that were amazing.

Pleasantly surprised when I visited after an absence of 10 months. Much bigger and nicer than the old lounge. Lots of food and drinks choices. Washrooms are nicer. I am not sure I like the "minaret" style. Too Arabic for my liking. Must point out the interesting acoustic trait the minarets have caused. If you start hearing random people speaking and there is no one around you don't worry you haven't lost the plot or turned schizophrenic. The minarets carry and bounce voices around much like the whispering gallery at St Paul's cathedral. I could hear some talking a good 40 meters away around a 90 degree bend. The Turkish custom of allowing Police officers to eat/drink for free must also stop. They kept on coming in and drinking tea/coffee. Didn't interact that much with the staff so can't really comment.

The lounge is nicely redecorated and looks stylish. The coffee bar is amazing but other than that there is nothing more nice to say. Staff at the reception were rude unfriendly and unable to help with flight changes. There is also no fresh orange juice - though they specially announce it - the same thing onboard. It is not even juice just lemonade with part juice concentrate content. Dayrooms are unavailable as they give them out late at night for 6 hours and with 4am arrival all rooms were blocked. As well there are not enough showers - a waiting time of 60 minutes is not acceptable. Not thought through for an airline with mainly transfer pax. No high-quality amenities - bulk stuff in a push-bottle! Everything is meant good but not done well. Staff has a lot room for improvement!

A great looking Lounge but third class service standards. I have not seen a lounge with such poorly trained staff. The lady handling Concierge desk was the most unpleasant one. No smile no care or consideration for the customers. Staff continuously talking to each other and could not care one way or the other for the passengers.

The live pide bar was very good and popular amongst passengers. The WC area is interesting with canvas partitions at the entrance. Feels a bit like going to the loo at a village fete! All in all pretty good.