Turkish Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 113 reviews
6/10
3 star Skytrax Rating
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3/10

"third class service standards"

(Singapore)

A great looking Lounge but third class service standards. I have not seen a lounge with such poorly trained staff. The lady handling Concierge desk was the most unpleasant one. No smile no care or consideration for the customers. Staff continuously talking to each other and could not care one way or the other for the passengers.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"all in all pretty good"

(United Kingdom)

The live pide bar was very good and popular amongst passengers. The WC area is interesting with canvas partitions at the entrance. Feels a bit like going to the loo at a village fete! All in all pretty good.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"provides a relaxing experience"

(Australia)

This newly renovated lounge provides a relaxing experience and is very spacious. The toilets/showers are stylish and modern. The negative comment I would make is relating to the staff who I found rather unfriendly.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"design is very modern"

(Australia)

The lounge has just reopened after a 3 month renovation. The design is very modern with a circular theme. There are numerous drink stations and food bars with most delicious Turkish food provided by Do&Co. Plenty of space food drinks barista service multiple TV entertainment Pool table and a library. The shower suites and toilet facilities are very stylish with marble tiling wood paneling and mirrored walls. High quality Etro toiletries provided in the showers along with towels slippers and bathrobe. There are only 8 iMacs for guests which use an odd keyboard with many standard keys replaced with non-standard keys. No @ symbol on the keyboard which made them almost impossible to use. The only downside is the that the staff are still coming to terms with the new facilities and on the whole they all need to learn to smile and relax a bit instead of grunting.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"showers are shabby and dirty"

(United States)

Showers are shabby and dirty a disgrace to this airline. Towels were thin and when we complained they were able to give us regular towels. Housekeeping of the lounge is reasonable and the tables were cleaned more often than they do at the other airline lounges. Thoroughly disappointed re the lounge amenities.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"tired and shabby"

(United Kingdom)

Tired and shabby. Shower very poor not really clean small thin towels shower head kept dropping forward. Food choice poor and only soup as a hot option - which for breakfast i found unusual! A poor location for Turkish Airlines home Lounge at Aturturk. Have no desire to return.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lovely modern lounge"

(United Kingdom)

Lovely modern lounge plenty of new computers. Only beer and soft drinks lack of hot food - only soup small dry bread rolls with cheese.
AirportAntalya Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"large open lounge"

(United Kingdom)

Lounge in the airlines home airport - large open lounge with good coffee/food for morning departure. Not as fancy as some airline home airport lounges but still very good. Wifi was good. Selection of flat screens at one end but remote on one we sat at did not work.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lay out was airy"

(United Kingdom)

I used the Turkish Lounge at IST as a J pax with another Star Alliance carrier. The lay out was airy and the decor was mainly Ottoman-style. There were shower facilities (again Ottoman- style with marble sinks etc). Food choices were adequate for mid afternoon with the usual selection of hot & cold snacks. There were a few different areas (large comfy sofas quiet area computers etc).
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"good and comfortable service"

(United Kingdom)

Good choice of facilities. Business services prayer room refreshments etc. Range of seating available - in seperate lounges for meals on sofas in open plan area etc.. and plenty of space for discreet discussions if required. Decoration quite impressive. Intrusive noise though from 4 tvs on different channels plus some noise from other areas of airport. Nice choice of drinks and snacks available and constant cleaning from staff kept the whole area very neat and presentable. As a non- drinker can not comment on size of a glass offered as on other reviews but range of drinks was quite broad if wanted. Soft drinks include teas coffees orange juice waters etc. Staff I found to be excellent not at all rude or dismissive and very welcoming. Also there was no pervasive cigarette smoke evident - very welcome to a non-smoker in Turkey. Location of Lounge is at one end of the airport and can be quite a few minutes to walk to gates but shops and other services close to Lounge so no need to walk unnecessarily far. A good and comfortable service.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no