Plaza Premium

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 54 reviews
6/10
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9/10

"Lounge at Gate 1 was amazing to us"

(Vietnam)

Trip Verified | The Plaza Premium Lounge at Gate 1 was amazing to us (not operated by Vietnam Airlines, though its Business Class and Elite passengers were invited). It was lunch time and the lounge was not crowded, easy for us to find an empty table actually. Staff was friendly, quick, and helpful. Shower and massage were available but we did not use. The food, especially the beef noodle and the dessert bar were really worth to explore as the dishes were tasty!
Lounge NamePlaza Premium First
AirportHong Kong Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2024
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"lounge was shiny and bright"

(Vietnam)

Trip Verified | Visited this lounge as I was a Skyteam Elite Plus. It was operated by Plaza Premium Lounge, not Vietnam Airlines. The lounge was shiny and bright, beautiful and elegant. Staff was friendly and helpful. Food selection was quite limited. No toilette or shower inside the lounge, which was quite shame!
Lounge NamePlaza Premium
AirportSydney Airport
Type Of LoungeFrequent Flyer
Date VisitAugust 2024
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"welcome oasis from the crowds"

(United States)

Trip Verified | The Plaza Premium lounge in Terminal 3 is a welcome oasis from the crowds in the concourses and gate areas. Simple decoration, very clean, nice ambience and very comfortable. The staff is very friendly. The food & drink selection consists of the usual sandwiches, snacks, juices, coffee and soft drinks and most importantly a hot buffet with 4 entrée selections including one vegetarian entrée. The chicken kabob skewers were excellent. more than adequate (cereals, sandwiches, juices, coffee and soft drinks). The lounge was busy but not overcrowded. The bathrooms were very clean and maintained frequently at regular intervals. Wi-Fi was very strong and fast.
Lounge NamePlaza Premium
AirportCancun Airport
Type Of LoungePay to Use
Date VisitFebruary 2024
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"An absolute disgrace"

(United Kingdom)

Trip Verified |  Used this Plaza Premium lounge at T4 on a Sunday evening, and it is not fit for purpose. More customers than seats, the lounge was filthy, the toilets even worse. As a Business Class customer on China Southern I expected better than this, and it has to be one of the worst lounges I have ever visited. An absolute disgrace, Plaza Premium should be ashamed.
Lounge NameTerminal 4
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
1/10

"looking very dated and overused"

(Belgium)

Trip Verified | The lounge unfortunately must substitute the closed Star Alliance lounge on a SWISS flight. Obviously when paying everybody can enter this lounge, which is far too small. The place is looking very dated and overused, very poor choice of food, "hot" food lukewarm to cold. Soda drinks out of dispensers not chilled enough and lack of ice. Also guests have to pay for alcoholic beverages. Restrooms not very clean, unfriendly staff. I left this overcrowded place and went to eat something decent with a decent glass of wine outside.
Lounge NamePlaza Premium
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Date VisitNovember 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
8/10

"What's not to like"

(United States)

Trip Verified | Plaza Premium US Departures lounge. What's not to like about this brightly lit lounge with clean bathrooms and hot breakfast/hot lunch. The hot breakfast offered scrambled eggs, a selection of breads and other dairy products such as yogurt and fresh fruit. The hot lunch offered salads along with 2 other entrees (Asian style chicken and a pork entrée). The lounge was quite busy late mid-morning and just before lunch time. The WiFi was easy to connect too and fast. There is a bar in the middle that divides the two seating areas. Staff was very friendly and welcoming. I would not hesitate to use this lounge again the next time I fly through YVR.
Lounge NamePlaza Premium Lounge
AirportVancouver Airport
Type Of LoungeMembers
Date VisitJuly 2023
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"Spacious, lots of seating"

(Germany)

Trip Verified | A generic lounge used by numerous airlines and is also pay for use, so probably at peak hours it might get crowded. However this brand new lounge at Soekarno-Hatta Terminal 3 International Departures is definitely a huge improvement compared to the previous far smaller facility. Spacious, lots of seating, nice coffee bar, excellent bar service (though there isn’t a very wide range of alcoholic drinks) and decent food options. There is even a Spa for a quick massage before your flight (did not use it, but prices seemed to me reasonable). Spend some relaxing time and really enjoyed it.
Lounge NamePlaza Premium Lounge
AirportJakarta Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2022
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"Lunch menu was same as before"

(United Arab Emirates)

Trip Verified | This is my second visit within 5 months but the Lunch menu was same as before. I think they have a fix menu for everyday lunch. Although the food taste is good as authentic Indian food that is the positive thing there. Next month may be I visit this place again. I hope I will not find this Menu again.
Lounge NamePlaza Premium Lounge T3
AirportDelhi Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2022
Comfort 12345
Cleanliness 12345
Catering 12345
Staff Service 12345
no
10/10

"Very well presented and smart"

(United Kingdom)

Trip Verified | New Plaza Premium lounge finally open at Clark Airport. This is a proper lounge. On the time of visit there were three main course meals available, a reasonable selection of wines, no spirits, soft drinks, and a damn good coffee machine. There is also a smoking area. What was outstanding about this lounge was the quality of the staff. Absolute sheer perfect service. Very friendly. Very professional. Very well presented and smart.
Lounge NamePlaza Premium
AirportClark Airport
Type Of LoungePay to Use
Date VisitSeptember 2022
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"quite basic but still good"

(Indonesia)

Trip Verified | Use quite often this lounge as all Star Alliance Airlines do use it for their business class passengers and also Gold Members. It is quite basic but still good. There is bar area, where one can get coffee, beer and wine (haven't seen spirits) and a buffet area. It tends to get a little crowded (and hot) sometime, but behind the buffet area there still is more seating (where it is normally very quiet and cooler).
Lounge NamePlaza Premium Lounge
AirportJakarta Airport
Type Of LoungeFrequent Flyer
Date VisitMarch 2022
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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