Plaza Premium

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 41 reviews
7/10
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7/10

"clean and modern, large food bar"

(Malaysia)

There are two Plaza Premium lounges in Kota Kinabalu Airport. One in the international departure hall and one in the domestic departure hall. Both take Priority Pass. I visited the domestic one twice while changing Air Asia flights to Sandakan one weekend. It's easy enough to find directly on the departures floor and gives a good first impression. Clean and modern with a large food bar in front of you and plenty of seating to the right. Soft drinks are in the fridge directly in front of you. What they don't tell you is that you can ask for beer from the chef behind the counter and he'll happily bring it to you. We missed this first time and only knew about it second time because we saw somebody else asking for it. Food selection was fine and only fine. Given that there were only about five people in the lounge I don't suppose it makes sense for them to have a large selection of food that would have to be disposed of every day. The chef will make noodle soup for you. There was a chicken curry. A rudimentary but fresh salad bar. Peanuts. Cake. If you want a coffee of any sort then you have to ask for it because it's made with a professional machine (rather than a self-service automatic coffee machine). There's a shower available too but we didn't use it. It's nice to find Plaza Premium lounges that take Priority Pass in smaller airports like Kota Kinabalu and I hope that it gets enough business to stay open. It was up to the usual Plaza Premium standard found in, say, KLIA2 but not as feature rich as, say, Macau or Phnom Penh.
AirportKota Kinabalu Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"one of the best lounges out there"

(Bahrain)

I have visited many lounges across the world, and for Europe, I have to say that this Heathrow Plaza Premium lounge at Terminal 4 is one of the best lounges out there. There are various seating areas for dining, relaxing, sofas, private working desks. The food quality and variety was excellent. The reception team, and the service team there were all professional and friendly.
Lounge NameLHR Terminal 4
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitAugust 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"wasted my priority pass visit"

(India)

Visited the Premium Plaza lounge in Terminal 3 domestic departures. The lounge was so bad that they should remove both lounge and premium from their name. Lounge was overcrowded with option to have water, tea or coffee. Couple of Indian snacks were available, rest everything was for an additional charge. Even can of coke was chargeable with prices being double that of other restaurants in the airport. There was Wifi, again chargeable even when Delhi airport itself provides free wifi for 30 minutes. I think I wasted my priority pass visit.
AirportDelhi Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"uninspiring with limited choice"

(Denmark)

Is used Hyderabad Plaza Premium lounge as a Malaysia Airlines passenger, and the lounge seems big - or there were few passengers at the time of day when I visited (around midnight). The food section is ok, but uninspiring with limited choice, dried out sandwiches etc. There are showers to use, but the fittings and the ambience leaves quite a lot to be desired. Overall the lounge is nice, but the details need to be looked after.
AirportHyderabad Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"lounge is new and clean"

(United Kingdom)

Visited Plaza lounge at London Heathrow T2 prior to my long haul flight. As a Priority Pass member I didn't have a high expectation on the lounge but it turned out to be great. The lounge is new and clean. It has a very relaxing and oriental ambience. When I visited it (after 7pm) the lounge was not busy and it was very calm. Plenty of food and drink (including beer, spirits, wines) available and champagne for purchase. Service in the lounge was also great. Very attentive. Plates were collected once the food was finished. Staff walked around regularly. Overall a great lounge - better than the BA flagship lounge in T5.
Lounge NameT2
AirportLondon Heathrow Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"excellent choice of Asian cuisine"

(United Kingdom)

The Plaza Premium lounge at Vancouver Airport was really busy. Difficult to get seat. Had to queue for drinks and food. An excellent choice of Asian cuisine. Constant cleaning inside the lounge by staff
Lounge NamePlaza Premium
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food was decent"

(United States)

The Premium Plaza near gate 40 was an oasis. The food was decent. Offered showers computers newspapers comfortable seating clean screen for checking flights. The staff was friendly and polite.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"a good respite"

(Canada)

Nothing much to say except it was good. Not a huge space (I think the company took whatever space the airport had available) but adequate. We were in on our Diner's Club cards but a lot of other pax on our Sunwing flight had bought passes. Hopefully they will expand as the previous lounge exclusivity is becoming the hangout of the great unwashed masses and it's getting crowded. The desk chap certainly was not enforcing the published dress code. However recommended no matter how you get in and it is a good respite before a charter holiday flight.
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"staff very gracious"

(Canada)

This lounge is starting to become popular so fewer and fewer seats available. Staff very gracious in welcoming you. There is a fairly good selection of food available type depending on the time of day. Nice to have an espresso machine. Staff circulate removing used dishes and glasses. Only complaint is that there is only Toronto daily newspapers Westjet inflight magazine (and they don't use that terminal) and commercial magazines promoting condos for sale in Toronto.
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
4/10

"lounge was nice"

(Australia)

The lounge was nice and being very early in the morning only a few sleepy travellers. We suggest the inclusion of recliners instead of just armchairs. Also the there was some litter on the tables which staff didn't clean at all even though there were only 2 passengers in there when we arrived. Some of the food was tasty but the boiled eggs looked like they'd been boiled for a couple of hours and left out. Not many varieties of food but we still happy at what was on offer. Good selection of chilled drinks. There's also a hot beverage machine. Internet was fast. Washroom was clean. Pretty much sound proofed from the very busy terminal.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes