Plaza Premium

✅ Trip Verified | Plaza Premium Lounge at Phnom Penh Airport. I was flying Air China, and so was invited to visit this lounge. This fairly large lounge was very inviting. I was welcomed with a traditional Cambodian greeting and pointed towards the seating areas. As my flight was just past midnight, it was very quiet too. Seating areas were good, with a variety of furnishings and several quiet sections. I particularly liked the semi private cubicles, which was ideal if you wanted to work with your laptop, although you couldn't stretch out or lie down on the seat. There are no views of aircraft or runway here. Food choice was good with a bakery section and an excellent noodle bar. The chef prepared a fish ball soup which was delicious. No self service bar, and the two barmen were friendly and served both alcohol and coffee. No premium alcoholic drinks here and for Cognac, you were served brandy. There was also a massage and beauty service, but you had to pay extra. WiFi was good too, with USB and charging points. Nice mood lighting and clean. Overall it was a very pleasant experience.

✅ Trip Verified | Been to other Plaza Premium lounges in KL and always walked away very satisfied. That was not the case this time. Having booked for 6 hours due to a long flight connection, the receptionist greeted me with a grudgy face and somewhat rude tone upon my checkin. The space is confortable with all amenities you need. With the food options, you must tell the cooks to ready one of the options available, which was done with a most fascinating sense unfriendliness. Only good behaviour was the lady in the bar serving draft beers. Upon checkout, another lady with an unexplainable passive-aggressive behaviour towards me. Felt disappointed and not rested, since most of the staff was so unprofessional. Definitely regretted the amount paid for this lounge.

✅ Trip Verified | I would like to take this opportunity to express my appreciation for the staff of Plaza Premium Lounge 7 who made my visit at Delhi, Terminal 3 on 21 Nov 2019, a comfortable and relaxing one. The service at reception provided by Mr. Lalit and at Bar by Mr Rawat was very welcoming. The food was delicious and I had the opportunity to compliment the Chef who was on his routine buffet check. The ambiance and hygiene was good; no wonder the Plaza was busy. Hope the Plaza Lounge continues to keep up the good work in making the journey of weary travelers, a relaxing and joyful experience.

✅ Trip Verified | This Plaza Premium Lounge in Rome used by Etihad Airways is one of the best lounges in Europe. On demand catering with a small buffet for snacks and breakfast pastries. The selection of drinks and food is amazing for a lounge at an European airport. A good variety of seating with an awesome view of the operating airport. Toilets are clean which for me is an essential evaluation for a lounge. This is definitely my preferred airport lounge in any European airport that I have visited.

✅ Trip Verified | The Plaza Premium Lounge is a contract lounge that anyone travelling can pay to enter and is also used by a number of airlines that don’t have their own lounges or use one of their partner airline lounges at the airport. I arrived around 8.30pm on a Saturday night and found the lounge to be crowded but still managed to find a seat which was great but overall I wasn’t overly impressed with the lounge it was nice enough but just lacking something special. On arrival I handed in my pass from the airline and was given a piece of paper back which I just put in my wallet and only later realized it was a coupon for free alcohol as not every guest is entitled to free alcohol which I didn’t end up using so make sure you keep a track of it if you are going to want a drink. They had a reasonable hot and cold food selection but my biggest issue with the lounge was the tiny glasses they use for soft drinks which you probably need more than a couple to get a decent serving. I didn’t use the wifi so can’t comment on it. Spent about two hours here and while it is pleasant enough it just didn’t have a wow factor.

✅ Trip Verified | The 3rd party lounge Malaysia Airlines uses in Phnom Penh, Plaza Premium, is nice but food and drink offered has deteriorated compared to 2 years ago when they opened: the so called Bakery is dead and is merely a museum, narrow range of drinks offering, noodle bar with industrialised ingredients only (e.g. fish-balls and meatballs, no unprocessed meat). Only plain Angkor beer and cheap wines. No champagne nor sparkling.

✅ Trip Verified | British Airways use the Plaza Premium Lounge at Rome, located on the first floor after past the security checks. The staff at the reception were friendly and cheerful. The main lounge room is spacious and warm at the same time. Different types of sofas and chairs, enjoy the view while drinking a glass of wine. There is a big selection of charcuterie and desserts the only small negative thing about this lounge is that you need to pay for a premium drink like a glass of scotch.

Praise to Malaysia Airlines for granting full access to this lounge for OW elite travelers. Plaza Premium Lounge in PNH is slowly but steadily falling apart in terms of food and drinks. It used to be very good when it opened 2 years ago (see my review 2017 where rated 9/10) but now remains only the nice design, good space and good views in two opposite directions. The rest is going down in the drain day by day: shrinking food options of poor quality, the big “bakery” is now closed. No champagne, only extremely modest wine offering. Only one local draft beer remains. Disastrous and poor management combined with extreme cost savings on commensurables. Shame on them and the management are full of empty promises but only cost savings are done - now only the bone is left.

✅ Trip Verified | I used this lounge as a customer of Qatar Airways, and the lounge is used by many airlines and can become very busy and crowded. The catering is school mealish in terms of quality and quantity. There is very limited alcohol provided, one can of Carlsberg in the fridge during my visit. The worst aspect of this lounge is the toilets. One cubicle in the male toilet was available and frequently ran out of toilet paper which angered many passengers. The toilets were filthy. If Qatar Airlines are to increase the flights to Penang, and as a 5 star airline, they should review their use of this lounge.

✅ Trip Verified | The lounge was an excellent experience. It was my first time visiting a lounge and had actually gone there to charge my phone. I decided to take advantage of my card which provided free lounge access. This was a good decision. All food and non-alcoholic beverages inside the lounge are complimentary.There is decent range to choose from in food. it was also calm and quiet and the displays were spread all over the place and it was easy to see when a flight was boarding.