Malaysia Airlines

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 119 reviews
4/10
No Skytrax Rating
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8/10

"get busy during evening peak"

(Malaysia)

Trip Verified | Nice view of the tarmac from this Regional Golden Lounge, but can get busy during evening peak. The buffet is modest, with dessert options especially limited, even though the food is tasty and there is a noodle bar. I especially like that the lounge has 4-5 different seating areas with distinct styles, so you can dine in one place, grab a drink in another, then watch the tarmac from a third. Lounge has a shower, but didn't look too clean when I visited. The bathroom cubicles come with their own washbasins and counter surfaces so you can actually organise your stuff in there, which is a nice touch.
Lounge NameRegional Golden Lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitOctober 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"spacious, airy, and elegant"

(Malaysia)

Trip Verified | As a place to chill out before a flight, this place is a great choice. It is spacious, airy, and elegant. I found a reclining chair tucked away in the corner, and spent 1.5 hours there. There is a good selection of snacks, pastries, and beverages, even though the hot food selection is very compromised. I forwent lunch, grabbing only a few slices of cake/some local biscuits, in favour of 4pm airline mush. The staff are courteous, professional, and disposed to going the extra mile to help you feel comfortable. The person who checked me in remembered my flight, and came well ahead of time to remind me to head out. Also, they have a tea tasting station, even if really you should have done your tea-tasting in the city itself!
Lounge NameAirport First Class Lounge
AirportXiamen Airport
Type Of LoungeFirst Class
Date VisitNovember 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"lounge was pretty decent"

(Malaysia)

Trip Verified | Overall, the lounge was pretty decent and comfort overall. The lounge is quite empty during my visit in the morning session. The food was well prepared and mostly served with local delights. The food quality was very good. There was a good automated coffee machine to serve a very good coffee too. There also having a private corner for you to rest with a massage chair. However, the lounge isnt enough outdoor sunlight to cheer you up before the flight and without any view facing out the glass window.
Lounge NameSATS Premier Lounge
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitOctober 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"one of the most spacious lounges"

(United States)

Trip Verified | The lounge is one of the most spacious lounges I have ever visited. There are lots of wide seats and open area. There is even a genuine bar where one can relax and socialize. Although the food selection is limited and staff could be more attentive and welcoming, I would still give it a 5 star!
Lounge NameGolden lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitOctober 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"worst experience with the lounge2

(Malaysia)

Trip Verified | It’s really bad. My worst experience with the lounge. The food for the buffet was terrible. All the shower room close only 2 availed for shower. I’ve been waiting for half an hour and finally I leave without shower. When I go out ask the form for complain and the stuff have no pen for me - the only good things was my friend didn’t pay RM250 to go inside with me.
Lounge NameGolden lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"he started asking me for tip"

(Sweden)

Trip Verified | Nice, quiet and spacious lounge with plenty of seats. They offer hot and cold dishes, plenty of drinks to choose from. I was very impressed at first, then I went to use the shower. Everything was nice and clean. I had a shower and changed into new clothes. A cleaner showed up and saw that I was pleased with the facility, which I was - until he started asking me for tip. The exact words he used were "can you give me a tip?" I told him I had no local money. He replied "any money is ok" or something like that. That really put me off as it made me feel that the service was not really genuine, that they seemed nice was because they were expecting me to give them a tip. I have been to many lounges but never been pressured to tip someone. I have no problem tipping people but I want to do it if and when I feel like it and not when someone was blocking my way out. I contacted the airline about this and they said that they had talked to the cleaner. All the cleaner did was trying to help me with the towel according to the manager. They claimed it was a misunderstanding due to some sort of language barrier. I wrote back and asked what part of "can you give me a tip?" was it that meant he wanted to help me with the towel. They haven't got back to me yet. Don't think they will.
Lounge NameGolden Lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitJuly 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"calm and relaxed ambience"

(Malaysia)

Not Verified | One of the best lounges I have used. Very calm and relaxed ambience. A quiet and peaceful lounge with a comfortable smoking room. Staff attentive and helpful. Restaurant options a little limited but quite acceptable. Lots of high quality seating available. Great food and drink selection. Free wifi. Server was down at first but after pointing out the problems I was having logging on manager at the business centre made few calls and had the server re-booted. Empty dishes and tables cleaned frequently. Shower and restroom facilities spotless. Lounge would be perfect if they had a separate "rest area" with lounge chairs and mobile phone restrictions.
Lounge NameGolden Lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungePay to Use
Date VisitOctober 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"newly renovated Lounges are fabulous"

(Vietnam)

Trip Verified | All the three newly renovated Malaysia Airlines Golden Lounges in Kuala Lumpur Int'l Airport are fabulous! The two in Satellite Terminal reopened 1 March this year and the one in the Regional Terminal was renovated in October 2017. Spacious, thematic sections, sports bar, nap rooms, showers, smoking rooms etc. Staff very sociable and welcoming. Good food and drinks. Amazing come-back for MH and KLIA.
Lounge NameGolden Lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitMarch 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"refurbishment could be due"

(United Kingdom)

Trip Verified | It is a well-designed lounge but needs updating. A refurbishment could be due as the main Golden Lounge in Kuala Lumpur (KLIA) is being re-furbished or re-modelled. It is the same type of food on display that I have been seen in previous visits. Perhaps they should increase the variety.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"Overall service is good"

(United States)

Trip Verified | Flown from Kuala Lumpur to Medan on business class so had the opportunity to be invited to the lounge. Very good quality lounge although some food could be awful for my taste. Laksa curry which was supposed to be good turned out bland and disappointing. I didn't think I see any shower. Overall service is good and more than average.
Lounge NameGolden Lounge
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitDecember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes