Malaysia Airlines

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 119 reviews
4/10
No Skytrax Rating
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5/10

"plenty of drinks on offer"

(United Kingdom)

New Business Class Lounge at Heathrow T4 overlooks the Malaysia Gate (Gate 6) - good seating area with plenty of drinks on offer. Food was of 'Malaysian' origin OK but not plentiful. Free WiFi.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"outnumbered by staff"

(United Kingdom)

As landed on international flight paid a visit to this lounge before regional connecting flight. Very pleasant lounge with good selection of food/drinks including champagne. Very quiet at time of visit (11am) and outnumbered by staff.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"well designed lounge with good facilities"

(United Kingdom)

Excellent lounge for business class passengers. Very new small but well designed lounge with good facilities. The food and drinks on offer were well presented.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"found this lounge to be very good"

(United Kingdom)

As the main hub of the airline we found this lounge to be very good and serving it's customers well. Maybe a little frayed around the edges. We had no trouble gaining admission 7 hrs before flight and stayed there the whole time. Good selection of food drinks and reading material. Loved the ice-cream. Even when busy still seemed calm and tranquil. The golf putting room is a great idea and I am sorry did not get to try this. Nice view of the runways.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"very quiet and east to find"

(United Kingdom)

Very quiet and east to find. Small range of food but what was there was quite tasty. Good selection of reading material. Beautiful bathrooms. Enjoyed the self service bar. Sure it could be better but there was only 1 flight leaving.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"food selection is quite good"

(United Kingdom)

The regional lounge really nice. The food selection is quite good. Nice view where passenger can see the aircraft from a large window. Passenger also can order the food from the chef. The washroom really big and comfortable. They also have a small playground for kids.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"food offered was average to say the least"

(United Kingdom)

A huge negative is the selection of food or rather lack of. We traveled over a 5 week period & the only hot meal offered that was not a stir fry or curry was potato & leek soup. This did not change over the 5 weeks. The other food offered was average to say the least. At Kuala Lumpur Golden Lounge the only cheese to be eaten with the bountiful supply of crackers was cream cheese! Wraps bagels or small rolls & not much more.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"great large chairs to relax in"

(United Kingdom)

Very impressive you can tell its almost brand new when you step in. Great large chairs to relax in. Food choices good but they should not serve items like fried fish pieces in a food warmer and have it closed - these items tend to harden up and become a real challenge for your teeth! Drinks selection for alcoholic beverages had a bartender service which you had to use which I dont really appreciate - I would prefer a self service bar but only because I'm more used to it. Noodle bar was very nice. There was also a children's play room Surau Prayer room and a massage service corner- but you had to pay for every treatment or massage available - unlike Thai AIrways BKK massage lounge which gave business class passengers a free 30 min massage. Would have been good if MH offered that. The bathrooms were nice but toilet amenities were not 5 star standard. Previously MH provided L'Occitane and Aigner toiletries but this is no longer the case. In all a great lounge - much much better than the Business class lounge at the satellite building less people which means your chances of getting to use the shower is quite high and also more peace of mind! Only 1 criticism - too many staff on duty - wherever you walk they follow you like as though they're keeping a look out just in case you get up to no good! I know they are only there to see if you need any service but don't overdo it. Some travellers just want some peace and space.
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Lounge is superb"

(United Kingdom)

Lounge is superb! It's far more spacious and impressive than the 1st/ Biz class lounges at the Satellite Building. Great warm and cold food selection good varieties at noodle bar delightful bar selection comfy business centre good natural lighting and viewing area internet stations and fully wifi lounge massage therapy facilities and best of all the bathroom! The shower and amenities are certainly 5 Star!
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no