Malaysia Airlines

Arrived in KL at 4am connecting flight out at 9am so would have loved a few hours sleep but the rest room was occupied maybe some more beds could be provided as there are often transiting passengers waiting. However a shower change of clothes and breakfast was much appreciated. Lounge was clean and comfortable but not so clean on our return trip home.

Excellent lounge with a good selection of food. The lounge was clean spacious and comfortable. Staff very courteous. No alcohol available due to it being a domestic lounge. Loved the decor. Great view of the tarmac too.

Mid may - and the Golden Lounge is closed - one assumes for renovation. The alternative offered the China Airline Lounge is uncomfortable poorly staffed crowded totally lacking in toilet facilities yet alone showers. Very Poor planning on the part of Malaysia Airlines. They surely could have arranged a better temporary alternative in their Home Airport.

We have used this lounge before and thought it good but not on the late evening of May 2 this year. I looked around for a bar and finding nothing but a few oddments on a makeshift bar area asked a staff member for help. To my great surprise I was told there was no wine no gin and precious little of anything else! The staff member was curt and unhelpful to the point of being rude walking away while I asked the questions - after six weeks in a country of courteous people this discourtesy astounded me. My husband asked a senior staff member if we could have a glass of wine and was told that the airline was having difficulty getting alcohol through customs. A further problem was that the announcements in the lounge were virtually inaudible so keeping an eye on the departure board was essential. MAS pride themselves on their hospitality but it was sadly lacking in the business lounge that day.

The Oberoi Lounge is shared by the major carriers (TG LH MI SQ 9W MH etc.) operating out of Chennai. During Peak Hours it is packed and if you arrive late you may not find a seat. The meal options can be described as dismal minimal and definitely most unappetizing. The non-alcoholic options too are somewhat limited. I settled for apple juice and dinner onboard the flight. It just makes me wonder why major airlines have chosen not to set up their own shared lounge.

This lounge seemed to go for miles. Very pleasant and welcoming staff at the entrance and also throughout the lounge. Plenty of comfortable armchairs a large selection of food and beveridges plenty of bathrooms a "quiet" room for those needing a power nap free internet/wifi connection and for those desperates (like myself) a dedicated smoker's room hidden round a corner right down the back. The floor to ceiling windows provide a great view over the tarmac.

Very comfortable and quiet lounge. Staff welcoming and friendly. Although it was late at night we were offered a large assortment of snacks finger food etc. and a light hot meal. Plenty of beveridges both hot and cold and a good choice of beers spirits and wines. Bathrooms were very clean with a nice selection of toiletries. A lovely preflight introduction to Malaysia Airlines famous hospitality.

We were very disappointed and hope that Malaysian Airlines switch lounges. Hopefully there are others with better facilities and services in Rome Airport. At 11.00 am they had run our of clean glasses saying they were all broken. We had to wait for hot glasses from the dishwasher. There was no fruit just some indigestible pieces of foccacia type bread and defrosted rather tasteless sandwiches. Limited supply of juices. Where were the platters of lovely Italian meats and cheeses? The shower was broken. The coffee machine was broken. Only one bottle of wine in an ice bucket. it was a poorly run cafe with one overworked staff member in evidence rather than a business lounge for people who had paid a great deal of money.

Quality of meals available the lounge seemed to have deteriorated since the last time I used in a few years ago. The hot meal selection was rather cheap. Beverage selection much better with good selection of drinks. Wireless access was slow. They should upgrade to a wider bandwidth. Reception staff were rather unprofessional. They were more keen to grounp around each other and play with their mobile phones. Not what is expected at a business class lounge.

Have used this lounge on many occasions. It is quite large and generally operates very well with adequate shower/bathroom facilities. On a recent trip were in the lounge from 2230-2400. It was very crowded and not as comfortable or relaxing.