KLM Royal Dutch Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 81 reviews
5/10
4 star Skytrax Rating
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3/10

"I left and went to main terminal"

(Netherlands)

Tiny lounge for KLM and Air France. In the evening when both flights to Amsterdam and Paris leave within 10mins of each other people were standing around. Very warm poor selection of food. One drinks machine and slow internet. I left soon after and went to main terminal to get more space and air.
Lounge NameKLM / AIR FRANCE BUSINESS CLASS LOUNGE REVIEW
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is nice with ample room."

(Denmark)

The lounge is nice with ample room. The choices of bevarages and food/snacks are OK. Cleanliness is somewhat debatable as the gents toilets were dirty and with an unpleasant smell. But the policy of internet access was really annoying - you get 30 mins free acess - and that's it. When I asked for another acess card I was rather impolitely told that there were only one per customer! Arguably you could use your mobile with tethering but that's also expensive. A better plan for wifi access would be a nice touch.
Lounge NamePuerta del Sol
AirportMadrid Barajas Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"food is not that great"

(Malaysia)

I have used this lounge for KLM flights to and fro from Kuala Lumpur to Chicago. The lounge is big and spreads out. You can find a comfortable spot. There is a quiet room for those who prefer a nap. The food is not that great so best to have meals outside the lounge.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"staff are usually short rude and inconsistent"

(Kenya)

Best thing to say about KLM lounges in Scriphol is that they are big. Most other services are mediocre. Biggest of all concerns is the attitude with most of the staff servicing customers : they are constantly sipping coffee and tea which they serve themselves from the same place as customers. When it comes to service they are usually short rude and inconsistent (between staff and the two lounges in the airport). I have been coming in the KLM lounges for well over five years and this is a repeated observation.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"excellent choice of food and drink"

(United Kingdom)

Visited the KLM Crown Lounge en route between Manchester and Taipei. First visit was 6pm in the evening and the lounge was quiet with plenty of choice of seats excellent choice of food and drink and fast wifi. On the way back we arrived at 7am and the lounge was far busier but the choice of food for breakfast items was still very comprehensive although the Wifi seemed a bit slower. I took advantage of the complimentary shower facilities but had to wait over an hour for my slot as it was so busy but as we had a long lay over it was no issue for me.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"not crowded with comfortable seating"

(United States)

This terminal was under construction while I was there. Its located up stairs and you have to go out of the secure area. Roomy lounge and not crowded with nice view comfortable seating cold/warm food and lots of drinks of all kinds. 30 min before the boarding time a KLM rep came to escort all passengers to the security point and made it to the gate few min just before boarding and all went very well.
Lounge NameOasis Lounge
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
4/10

"large clean and new looking lounge "

(United States)

Morning visit before my connection to FRA. Very large clean and new looking lounge full breakfast bar hot and cold food and drinks. WIFI was available but didn't have time to use it.
Lounge NameSchengen Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
3/10

"Only good point was free wifi "

(Japan)

I arrived for a mid-morning flight and huge lounge was packed out. The food and drink area was in a circular design to handle the hordes but food was not of particularly good quality and the lounge didn't have a feeling of exclusivity. Much more food on offer out in the terminal itself. Only good point was free wifi and a free drink.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"No elite feeling whatsoever"

(Japan)

Not impressed with this lounge. At breakfast it was packed to the brim with passengers and the food on offer was very limited. Old computers tired furniture and a hectic atmosphere made me think it would be better to just go outside to one of the many concessions. No elite feeling whatsoever.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"front desk staff are friendly "

(Netherlands)

KLM Crown Lounge is very large. You might find yourself walking quite a distance to reach depending on which gate you are departing from. The front desk staff are friendly and the wifi log in details are displayed at the desk. The seats are comfortable and have plug outlets. The food is actually pretty good. During lunch/dinner time you can get fried rice with chicken curry. For breakfast they serve a lot of pastries and other stuff. They have a large restroom inside the lounge as well as a business center where you can use the complimentary computers.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes