KLM Royal Dutch Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 81 reviews
5/10
4 star Skytrax Rating
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3/10

"small with dated décor"

(Australia)

This is the lounge KLM inflicts upon it's business class passengers (not operated by KLM). It's small with dated decor. There is only one toilet cubicle for each sex. Food looked very ordinary. No wine. So bad I left and went to the bar opposite - so I could at least still use the free wifi. Please KLM - do a deal with Malaysian Airlines for your passengers to use their lounge. They're your codeshare partner in this part of the world!
Lounge NamePlaza Prermium
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"dirty uncomfortable and shabby"

(Germany)

KLM/Air France Business Class Lounge in Johannesburg was dirty uncomfortable and shabby. I had the impression that it is the old Virgin Atlantic Lounge KLM/Air France took over the old lounge and that was it. They might think it is not necessary to renovate the place but at the moment it is not the standard of KLM/Air France. During my stay my table was never cleared of glasses or plates. There was nobody to clean the place or to take care of anything.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Little food to eat and it was lunch time "

(France)

KLM crown lounge in AMS is far below its sister lounge in CDG. Little food to eat it was lunch time and poor quality of drinks. My seven year old son was charged 45e to be able to get inside the lounge whereas he got in for free at Paris. So I paid 45e so that he could drink a glass of water and have some crackers. KLM staff is rough in the air and on the ground.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"free WiFi but not the best speed"

(Netherlands)

Lounge huge with a nice assortment of snacks and drinks and there was a nice beef bourgignon on offer. Plenty of newspapers free WiFi but not the best speed. Staff friendly.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Very good lounge stylish "

(United Kingdom)

Crown lounge near gates B. Very clean and adequate shower cubicles. Had a few drinks and nibbles from the bar broad choice of newspapers. Very good lounge stylish with plenty of corners and areas to suit mood or privacy.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Seats are comfortable with light and power"

(United Kingdom)

A large open plan lounge which feels light and airy but very functional. Seats are comfortable with light and power at the vast majority. The selection of food was limited to nibbles/snacks - snack biscuits cheese cubes cheery tomatoes and soup. Not a great deal else - no sandwiches. Wine selection was good Heineken beer on tap and a range of standard quality spirits were on offer. Wifi was free however required you to reconfigure your mailbox if you wished to send emails. An enclosed entertainment area playing news channels made up the centre piece of the lounge washrooms were clean and tidy. The downside of the lounge was that there seemed to be a lack of staff clearing away such a large area resulting in a number of tables having "leftovers" on them for a considerable periods of time.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very inconsistent service agents"

(United Kingdom)

The lounge is not that bad once you get past the very inconsistent service agents. This time I was refused lounge access as although being a Platinum for life I had a boarding pass for Turkish Airlines!
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"good place to spend an hour or so "

(United Kingdom)

Used both Schengen and 52 lounge - great improvement over last time I used them - they have been refurbished. Free WiFi was very welcome. Good selection of self service drinks - snacks very limited. A good place to spend an hour or so waiting for your next flight.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Overall plastic and cheap-feel to it"

(United Kingdom)

Crowded lounge with good drinks selection and meagre snacks. Overall plastic and cheap-feel to it compared to AF or EK lounges in Dubai. Still a welcome haven from the crowded Dubai airport main lounges.
Lounge NameCrown Lounge
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge was really congested"

(United Kingdom)

This lounge is shared by several airlines and was a pretty poor show. The lounge was really congested and there were not enough seats for all the passengers. Our flight was delayed so we spent even longer in there than planned. The front desk staff were pleasant but they chatted to one another non stop about another member of staff. As I was seated beside them I could not help but overhear. Not very professional!
AirportAberdeen Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no