KLM Royal Dutch Airlines

KLM crown lounge in AMS is far below its sister lounge in CDG. Little food to eat it was lunch time and poor quality of drinks. My seven year old son was charged 45e to be able to get inside the lounge whereas he got in for free at Paris. So I paid 45e so that he could drink a glass of water and have some crackers. KLM staff is rough in the air and on the ground.

Lounge huge with a nice assortment of snacks and drinks and there was a nice beef bourgignon on offer. Plenty of newspapers free WiFi but not the best speed. Staff friendly.

Crown lounge near gates B. Very clean and adequate shower cubicles. Had a few drinks and nibbles from the bar broad choice of newspapers. Very good lounge stylish with plenty of corners and areas to suit mood or privacy.

A large open plan lounge which feels light and airy but very functional. Seats are comfortable with light and power at the vast majority. The selection of food was limited to nibbles/snacks - snack biscuits cheese cubes cheery tomatoes and soup. Not a great deal else - no sandwiches. Wine selection was good Heineken beer on tap and a range of standard quality spirits were on offer. Wifi was free however required you to reconfigure your mailbox if you wished to send emails. An enclosed entertainment area playing news channels made up the centre piece of the lounge washrooms were clean and tidy. The downside of the lounge was that there seemed to be a lack of staff clearing away such a large area resulting in a number of tables having "leftovers" on them for a considerable periods of time.

The lounge is not that bad once you get past the very inconsistent service agents. This time I was refused lounge access as although being a Platinum for life I had a boarding pass for Turkish Airlines!

Used both Schengen and 52 lounge - great improvement over last time I used them - they have been refurbished. Free WiFi was very welcome. Good selection of self service drinks - snacks very limited. A good place to spend an hour or so waiting for your next flight.

Crowded lounge with good drinks selection and meagre snacks. Overall plastic and cheap-feel to it compared to AF or EK lounges in Dubai. Still a welcome haven from the crowded Dubai airport main lounges.

This lounge is shared by several airlines and was a pretty poor show. The lounge was really congested and there were not enough seats for all the passengers. Our flight was delayed so we spent even longer in there than planned. The front desk staff were pleasant but they chatted to one another non stop about another member of staff. As I was seated beside them I could not help but overhear. Not very professional!

A very underwhelming business class lounge. food selection and quality is mediocre it is always busy and the toilets and shower rooms are boiling hot. What use is it to take a shower only to sweat through a shirt before you leave the shower room? At first I thought it was just me because I overheat easily but watching other passengers leave the shower area they were all red faced and sweating. Then there's the obvious issues with cleanliness the showers I've used have all had mould there is no shower curtain so the water splashes out onto your luggage and all over the floor. Add to that no wash cloths one towel and no floor mat and it is an entirely unpleasant experience. I've given them a few opportunities but from here on out I'm just going to go without a shower; remaining dirty is preferable to using these facilities. Then there's the staff on every occasion I've been to this lounge some KLM employees are courteous but most are dismissive rude and not the least bit interested in customer satisfaction. KLM service has been falling steadily over the years and it is apparent that things are near a breaking point as obvious budget cuts and lack of planning/staff training for non-aircraft positions doesn't rank more than a single star. On a plus side there is wi-fi I am using to write this!