KLM Royal Dutch Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 81 reviews
5/10
4 star Skytrax Rating
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10/10

"This lounge is impressive"

(South Africa)

Trip Verified | After three years it was my first visit at the Crown Lounge in Amsterdam. It starts with the nice staff at the entrance. After I asked for the shower they showed me the way. Unfortunately the system did not work. Therefore I had to go back to ask the staff to help. One minute and I had my key card for the shower. The shower room is a bit small but big enough to have a nice shower. The food area is huge and at lunch time there are plenty of choices. Its true that around noon the lounge is very crowded. My most amazing spot in the lounge was the outdoor terrace, to sit and get some fresh air. Especially after an 12 hours flight and another 11 hours flight coming up. This lounge is impressive and the staff is great.
Lounge NameNon Schengen Crown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitMay 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"price-value-relation was okay"

(Germany)

Trip Verified | Not crowded, enough space. Seats good for sitting to dine and relax. Variety of warm food a bit poor. Coffee was good. Would have appreciated if they had offered gluten free meals, too. As it was offered for a reduced price, the price-value-relation was okay. We would do it again instead of lingering around in those bleak halls with expensive fast food stands and restaurants.
Lounge NameAmsterdam
AirportAmsterdam Schiphol Airport
Type Of LoungePay to Use
Date VisitOctober 2021
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
yes
7/10

"Very impressive design"

(Vietnam)

Not Verified | Lounge in Amsterdam provided was the KLM Sky Team “Lounge 52” in non-Schengen area. Very impressive design, views. Space was incredible, extend over several hectares. Must be the biggest lounge in Europe with 1500 seats? The drinks and dining was not up to the lounge appearance. No Asian dishes available, even noodles. Only one beer brand is offered in the entire lounge: Heineken – they must have paid a lot for this monopoly? 1st floor a la carte restaurant (food for purchase) while downstairs all the buffets and bars and other “areas” dominates.
Lounge NameLounge 52
AirportAmsterdam Schiphol Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2021
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"Staff are really lovely and warm"

(Thailand)

Trip Verified | Lounge 52 at Amsterdam Schiphol Airport was clean, safe, spacious and an incredibly welcoming, friendly atmosphere. The travel process to Asia now requires a screening procedure for documentation and health that is done smoothly and efficiently. Staff are really lovely and warm. Option of free shower, snacks and drinks. Excellent value for money and service. 8 hours of layover time passed quickly and I almost did not want to get out. That in addition to two wonderful flights have really pushed KLM to the top my favorite EUR airlines. Well done and please keep up the excellent standards.
Lounge NameLounge 52
AirportAmsterdam Schiphol Airport
Type Of LoungePay to Use
Date VisitJanuary 2021
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"e lounge is however overcrowded"

(Germany)

Trip Verified | A major lounge of KLM in the international concourse of Schiphol Airport. Very big lounge on two levels with actually a good design. The lounge is however overcrowded. You may barely find a place . food is average and is gone in minutes due to the crowd. A beer counter is provided which is very nice.
Lounge NameCrown Lounge 52
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitMarch 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
8/10

"variety of seating options"

(Canada)

Not Verified | Very pleasant. Lots of space and a variety of seating options. There is a napping room. Also a shower facility is available. Seems clean and well kept. Blankets and pillows are available too. The food service is adequate, good service but the food options are a bit limited and not replenished as frequently as I would like. More plugs in the back area would be good.
Lounge NamePride Lounge
AirportNairobi Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2020
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"disappointed by the experience"

(United Kingdom)

Not Verified | What a disappointment. I had read about it everywhere but was so disappointed by the actual experience. So so busy, in fact so busy that you have to just wander around watching for someone to leave so you can grab their seat. KLM have made such a mistake closing off the entire upper floor to non-paying passengers. Food and drink ok. A massive walk to the gates too. Next time I'll think twice about going in at a peak time.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Seats were uncomfortable"

(United Kingdom)

Trip Verified | KLM uses a pay-to-use lounge at Cartagena. The lounge, like the airport, is small. Food offerings were minimal although there was a fair selection of drinks. Seats were uncomfortable and there was one ladies and one gents cubicle washroom. Better than being in the main airside "lounge", but only just. In fairness, this is a small airport with no air jetties and a few flights only per day. Our KLM was en-route from Bogata to Amsterdam, just a touch down to pick up and drop off passengers and then away. Wi-fi connection was OK but slow.
Lounge NameCartagena Business Class Lounge
AirportCartagena Rafael Nunez Airport
Type Of LoungePay to Use
Date VisitNovember 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"poor seating availability"

(Belgium)

Not Verified | Overcrowded lounge with poor seating availability. Food of poor quality, beside the salad and veggies. Ridiculous small warm food serving area. Poor wine and beer as well. Other drinks you have to pay for beside regular soft drinks and warm drinks. KLM you have done an extremely poor job with the new lounge.
AirportAmsterdam Schiphol Airport
Type Of LoungeFrequent Flyer
Date VisitAugust 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"what a disappointment"

(Netherlands)

Trip Verified | My first visit to the new lounge, after all the hype I was keen to see what it looked like. The entrance up escalators was impressive and a friendly greeting from a large team as I entered. I was met with a massive seating area - really very cluttered with seating and clearly their housekeeping team had not been fully up to speed with clearing plates, glasses, newspapers etc. - it was a real mess. The various "experience areas" seemed to me to be more of a gimmick, rather than a practical use of the space. A business traveller wants a calm,quiet space.t all these fairground attractions. Furthermore, what possessed them to put a maze of steps up to the next level/bar area...I saw quite a few people struggling with trolley cases etc., trying to navigate this "mountain". Upstairs again the bar was impressive but the staff REALLY let things down....they seemed more interested in talking to each other than serving drinks... when I asked for a bloody mary, a hideous concoction was served. In my opinion this is all style and no substance, what a disappointment after all the months of promotional advertising of this new lounge.
Lounge NameCrowne lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeMembers
Date VisitFebruary 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Wifi Connectivity 12345
Staff Service 12345
no
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