Air India

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 31 reviews
3/10
3 star Skytrax Rating
Sort Reviews by :
Show
4/10

"lounge quiet and peaceful"

(United Kingdom)

Lounge quiet and peaceful. Not a wide range of food but adequate and plentiful. Wifi available.
Lounge NameMaharaja Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"very limited facilities in the lounge"

(United Kingdom)

Air India use the Louis Tavern lounge in Bangkok airport which is open to the general public on payment. There are very limited facilities in the lounge (no TV no toilets) but a better drinks and food selection than either the Air India lounges used on this trip or the Thai lounges used in Bangkok before. Wifi good and accessed via passkeys provided at reception to lounge. Aircraft boarding information needs improvement though. Not busy despite the amount of people in the airport that morning.
Lounge NameLouis Tavern Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"has a varied selection of seats"

(United Kingdom)

Visited whilst in international transit. Good points - this new lounge is huge has a varied selection of seats including recliners shower facilities are good OKAY selection of reading material and half a dozen internet terminals for free internet access. The bad points are that whilst Air India's website shows alcohol is available to international travellers none is available or on show. In fact there's one small fridge with water pepsi 7 up fanta or fruit juice - that's it. The food selection is similarly limited and the hot selection was particularly unsatisfactory (2 veg 1 meat - however there appeared to be no chicken in this!). Wifi is the airports and not the lounges - limited and very slow - had to use the dedicated terminals instead. Was again a good place to rest and read but not on a par with other carriers i have flown.
Lounge NameMaharaja Lounge
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"recommend the lounge as an escape from the crowds"

(United Kingdom)

Myself and fellow passengers entered this lounge 3 hours before the flight to be told the hot food would not be available for another 30 minutes. Good points - plenty of seating good wi-fi newspaper selection tv drinks selection notified when it was time to board. Bad points - except for the shami kebabs the food selection was poor and in the case of the sheesh kebabs revolting. Had the crackers and crisps instead once the shami had run out. The staff were overstretched (there appeared to be only 2 of them) and as a result items were not cleared or refreshed. Recommend the lounge as an escape from the crowds but eat beforehand.
Lounge NameMaharaja Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"worst lounge in existence"

(United Kingdom)

This must be the worst lounge in existence a dreadful room to spend any time in. We had to ask for the air conditioning to be switched on as it was so hot and stuffy. The lounge had a old microwave oven in one corner that they (when we finally were able to find a staff member) could offer an instant coffee or a cup or tea. It looked nasty so we plumped for a small (very small) bottle of water we were also offered a biscuit. After a nine hour Air India flight with not a great deal to eat we were hungry but I am afraid that the cupboard was bare. Just to add that if you (like us) had to transit from the international to domestic 1a leave plenty of time as you will pass through a least 2 xray checks and a least 6 more security checks plus a 5 kilometer bus ride (packed like sardines) up three floors to the so-called lounge and then down one or two floors to your departure gate. We have to repeat it in December as we have already booked the flights. What you get for a cheap fare.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
2/10

"lounges are best forgotten"

(United Kingdom)

This is not so much of a lounge as somewhere to sit while you wait for a flight. The bar or the lack of one was very disappointing as it was closed. How long it has been that way or if it would open again is anyone's guess. The cold drinks were dreadful food was hot but not a great selection. Okay if you only want Indian food but would be nice to have had a selection after all it was the international lounge with international passengers. The lounge at Heathrow T4 was better bright clean but a very limited selection of Indian food some biscuits and a few alcoholic drinks on show. Air India lounges are best forgotten.
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
1/10

"furniture is falling to pieces"

(Australia)

This is the most miserable lounge I've ever been in. Furniture is falling to pieces no toilet paper in the ladies' toilet food terrible and staff as slow as a wet week. Awful coffee delivered after a long wait.
AirportHyderabad Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"would not recommend this lounge to anyone"

(United Kingdom)

The new Maharaja lounge just past security is still not open. I went to the Maharaja lounge by gate 3 passed security on 14th April 2012. I would not recommend this lounge to anyone. I arrived in this Room full of mosquitoes old worn out furniture with people trying to sleep on the worn out shabby settees I do not know how they could sleep with all that noise and constant phone going off and people just entering the lounge asking questions about other air lines. They will only serve you water or juice as apparently they will not serve alcohol to business or first class passengers on International flights since 1st April so a dry room. When I arrived in this excuse of a lounge there were about 20 children screaming and running around without any supervision apparently they were being looked after by a member of staff so they were not booked as business or first class passengers she then moved them to a more suitable area after about 10 minutes. You have to ask for water or juice. I asked for tea and they do serve this. Snacks are from a microwave and again you have to ask but I would not recommend these over microwave snacks. I walked out and still cannot believe this so called first and business class lounge is still in use it should have been closed years ago.
Lounge NameMaharaja Lounge
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Dingy and old fashioned"

(United Kingdom)

After the chaos confusion and long wait through immigration and security this was a shocking surprise. At first we wondered if we were in the right place. Dingy and old fashioned with no sign of any refreshments at all. No wifi and a Desk top that had to be repaired before it was usable. The toilet facilities were the worst we have seen in a so called Business Class lounge. While we were there some Indian people were offered a drink and light refreshments (so presume there was catering of some sort somewhere) but not us or other Europeans. A miserable alternative to the much better options just outside the door.
Lounge NameMaharaja Lounge
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"I left after a short time"

(United Kingdom)

I was shocked when entering the lounge because I wasn't sure if this was the correct place to be? Plenty of seats that look it's straight from the 60s-70s but very little people except a few sleeping. The staff is polite though have trouble understanding English. I wasn't sure if there was food/drink available but noticed the staff asking an India passenger so I inquired. No Wi-Fi but there is one older PC with internet. I needed to use a phone to call a local number for confirmation and that was difficult to do because they couldn't figure out if I could or if I had to use someone's cell though the staff was helpful enough to let me borrow one of their mobile phones. I left after a short time as there were a couple of older TVs that were fairly loud. Overall I'd avoid this lounge and stick to the airport which is much nicer.
Lounge NameMaharaja Lounge
AirportMumbai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no