Air India

I arrived in the early morning from Toronto to Heathrow on Air Canada and was transferring to Air India flight to Delhi. The lounge does not open until 3 hours prior to the flight which meant I could not use the lounge for several hours. Most airlines use partner lounges when their lounge is not open. The lounge itself isn't too bad but is small and has little services.

No Soft drinks! No towels to shower with! Toilets are dirty. By far the worst Star Alliance lounge we have been to.

What a depressing place! This lounge is definitely not to be recommended for a long transit. Having recently been condemned to staying in the lounge for 12 hours I cannot recommend this lounge. The food was practically non existent. Just one badly bruised banana and a single rotting orange and a few snacks. There was butter and jam but no bread until morning. When I asked for the use of the shower I was made to feel it was putting the staff out. Staff were few and far between and totally disinterested in customer service. The decor is outdated and dirty. Wifi is available but so complicated to connect it is worthless. There is little to redeem this lounge.

The lounge is clean. Seating adequate. There is a meagre but reasonable selection of snacks and drinks. WiFi available. Staffing limited and they seem disinterested.

If you want to feel depressed about your choice of airline Air India's Business Lounge in Delhi International will do it for you. Curry or Curry with rice for a meal. Samosas in an oven that had been there for at least a week. 2 beers in the fridge dirty plates stacked everywhere toilets that need a pressure cleaner desperately. Truly third world and nowhere near international standards. Flickering or dead light fixtures tired interior no staff no food if you are sick of curry just no point. Got so sick of the depressing place I went next door and paid to use another lounge.

Poor service. Imagine the frustration of getting off an overnight flight and finding the lounge closed at 8.30am (their website specifies an 8.00am opening time). With no indication of 'when' they would be open casual discussion with others in the area indicated a 10am opening!

Was shocked at the condition of the place. Staff were incredibly wonderful. No complains abt them. The sofas were all stained. No way anyone could rest there. So small and people were talking so loudly children screaming. No wifi at all. Staff kept apologising to us - it was not their fault. We could not even entertain ourselves with our mobile or tabs (as wifi was totally out). Food was horrible. Coffee machine made alot of noise. No proper reading material. A lady was bringing the roof down saying she was economy but wanted to sit inside and rest. Finally we left this dirty lounge and went to the main seating area near the gates. Tried to buy some food to eat hardly could eat because pigeons were over our heads and that was so unhealthy. We left out food and drinks (which we bought) and went to wait at the gate. We just cannot believe that an International airport is in such a state. The finale is the toilet next to the Lounge - it was like a public toilet. I have to indicate a star at least below otherwise I cannot proceed to submit this. I dont wish to give a star at all for anything below except 5 stars for the poor staff to deal with all this.

I have been using Delhi international airport biz/first class lounge for last two years on way to US and Asia. Pathetic food and same menu. Internet is always down when asked why it is down for 2 years no answer. Selection of alcohol is very sad papers/magazines variety is limited. Too many people working but not working think there are three managers for every person working. Overall disappointing.

Executive Lounge for Air India in Changi Airport Terminal 2 was very comfortable. Wonderful variety of food coffee tea etc. Fruits Sandwiches. 4 exercise lounge chairs. Good wifi connection. Polite staff and helpers inside the lounge. Though we had to wait for 2 over hours we enjoy the comfort in this lounge. I even had a good 1 over hour of sleep to make up for getting up early to come to the airport. Lovely clean toilets.

Air India Terminal 3 international Lounge is very spacious clean and well kept facility. The staff were courteous and helpful. The sofa and slumber lazboys were comfortable for napping and taking a break. Food was fresh tasty but selection was a little limited. The drinks and beverage selection was good and the staff brought it to my sitting area (maybe local regulations about an open bar). The internet connectivity with Tatadocomo was challenging - one of the lounge staff members had to help me connect. The toilet and showers were clean. I can see the lounge getting very busy and crowded in the future. But for me it was a good experience and a pleasant surprise.