Air India

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 31 reviews
3/10
3 star Skytrax Rating
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1/10

"What a depressing place"

(United Kingdom)

What a depressing place! This lounge is definitely not to be recommended for a long transit. Having recently been condemned to staying in the lounge for 12 hours I cannot recommend this lounge. The food was practically non existent. Just one badly bruised banana and a single rotting orange and a few snacks. There was butter and jam but no bread until morning. When I asked for the use of the shower I was made to feel it was putting the staff out. Staff were few and far between and totally disinterested in customer service. The decor is outdated and dirty. Wifi is available but so complicated to connect it is worthless. There is little to redeem this lounge.
AirportDelhi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"nowhere near international standards"

(Australia)

If you want to feel depressed about your choice of airline Air India's Business Lounge in Delhi International will do it for you. Curry or Curry with rice for a meal. Samosas in an oven that had been there for at least a week. 2 beers in the fridge dirty plates stacked everywhere toilets that need a pressure cleaner desperately. Truly third world and nowhere near international standards. Flickering or dead light fixtures tired interior no staff no food if you are sick of curry just no point. Got so sick of the depressing place I went next door and paid to use another lounge.
AirportDelhi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"poor service"

(Canada)

Poor service. Imagine the frustration of getting off an overnight flight and finding the lounge closed at 8.30am (their website specifies an 8.00am opening time). With no indication of 'when' they would be open casual discussion with others in the area indicated a 10am opening!
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"staff were incredibly wonderful"

(Singapore)

Was shocked at the condition of the place. Staff were incredibly wonderful. No complains abt them. The sofas were all stained. No way anyone could rest there. So small and people were talking so loudly children screaming. No wifi at all. Staff kept apologising to us - it was not their fault. We could not even entertain ourselves with our mobile or tabs (as wifi was totally out). Food was horrible. Coffee machine made alot of noise. No proper reading material. A lady was bringing the roof down saying she was economy but wanted to sit inside and rest. Finally we left this dirty lounge and went to the main seating area near the gates. Tried to buy some food to eat hardly could eat because pigeons were over our heads and that was so unhealthy. We left out food and drinks (which we bought) and went to wait at the gate. We just cannot believe that an International airport is in such a state. The finale is the toilet next to the Lounge - it was like a public toilet. I have to indicate a star at least below otherwise I cannot proceed to submit this. I dont wish to give a star at all for anything below except 5 stars for the poor staff to deal with all this.
AirportChennai Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"pathetic food"

(India)

I have been using Delhi international airport biz/first class lounge for last two years on way to US and Asia. Pathetic food and same menu. Internet is always down when asked why it is down for 2 years no answer. Selection of alcohol is very sad papers/magazines variety is limited. Too many people working but not working think there are three managers for every person working. Overall disappointing.
Lounge NameMaharaja Lounge
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"wonderful variety of food"

(Singapore)

Executive Lounge for Air India in Changi Airport Terminal 2 was very comfortable. Wonderful variety of food coffee tea etc. Fruits Sandwiches. 4 exercise lounge chairs. Good wifi connection. Polite staff and helpers inside the lounge. Though we had to wait for 2 over hours we enjoy the comfort in this lounge. I even had a good 1 over hour of sleep to make up for getting up early to come to the airport. Lovely clean toilets.
AirportSingapore Changi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"spacious clean and well kept"

(Canada)

Air India Terminal 3 international Lounge is very spacious clean and well kept facility. The staff were courteous and helpful. The sofa and slumber lazboys were comfortable for napping and taking a break. Food was fresh tasty but selection was a little limited. The drinks and beverage selection was good and the staff brought it to my sitting area (maybe local regulations about an open bar). The internet connectivity with Tatadocomo was challenging - one of the lounge staff members had to help me connect. The toilet and showers were clean. I can see the lounge getting very busy and crowded in the future. But for me it was a good experience and a pleasant surprise.
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"food left a lot to be desired"

(United States)

I was traveling first class to US from Delhi and had 3 h to spend in the Air India lounge. I was shocked to see that this is the flagship lounge of Air India in India's capital. What a shame. First the first and Executive lounges are not separate. They are separated by a barricade nthat was easily crossed. There is no wait staff even for first class passengers. When one flies Emirates or Lufthansa in first class the respective lounges provide an opportunity for a high quality sit down meal from an a la carte menu. In the AI lounge food left a lot to be desired. The bathroom was in shambles and there was no lotion. Magazine choice was non existent. Wifi was spotty and complicated. why can't they provide free wifi without the need for passwords cell phones etc ? Very absurd. And the bar service was pitiful and most of the time non existent. Again no waiters even in first class section. In summary the premium lounge in the airport shared by many airlines is similar but at least predictable in service (albeit poor). The AI lounge is awful and takes away from first class experience. The managers don't care and are never around to receive feedback leave alone make changes. Best avoided for same reason AI is best avoided. First class pax are not escorted to the plane either.
Lounge NameMaharaja Lounge
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"ambience was quite decent"

(India)

Had a 4 hour layover in Delhi while returning from Frankfurt and going to Hyderabad. The lounge was easy to find and the ambience was quite decent with enough seating. However every aspect of service is poor. I asked for a toothbrush in the morning; after bring ignored by the lounge manager and then again by the uniformed lady I got it through the attendant but the kit seems to have been "borrowed" from Hotel Centaur (whose name was written on the pack). The breakfast was pathetic - very little options and the one I had Poha was cold dry and just a step above eating sand. The ketchup that was served looked like it was diluted 10 times over. The coffee and tea served were tasteless cold and unappetizing. I had to go out and eat breakfast in a restaurant outside. There is no WiFi in the lounge and they give you some sort of cards that have a validity of 45 minutes. On the day I visited even that was not available. Since I was coming from an international leg I thought of taking a shower before taking the domestic leg. When I asked the lounge manager for a towel I was flatly told that they had "run out of towels" - when I asked how long it will be before they can get fresh ones I was told that it will come the next day only! Since the lounge was quite empty I asked the manager how many towels he keeps a day and he said that they have a limit of 6 towels a day. I asked how they expected other guests to shower and he gave me a look that conveyed that I had exhausted my limit on the questions I can ask him. The lounge manager was very quick to refuse every request for service. He also has a bright future in the Indian Administrative system because he never forgets to treat you with disdain and demonstrate to you that he is under no obligation to provide you any service whatsoever. I am have flown Air India internationally for almost 18 years and they have managed to completely escape the service revolution that has happened everywhere in the world. The quality of service is as poor as it was 18 years back and though the faces of service staff is younger they have managed to encapsulate the same sense of apathy and disdain for passengers that existed earlier.
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a large but outdated lounge"

(United Kingdom)

A large but outdated lounge. Furniture adequate but showing signs of wear and tear. The lighting poor with many light bulbs flashing on and off. Food is basic with little choice. Toilet areas kept clean but no facilities for a wash after a long flight. There are showers but these were closed and out of use. I asked for a shaving kit. Told they are available but none left 'sorry'. Only computer access is via three outdated computers. Staff kept the lounge clean and tidy. This is not however up to modern standards. This is not a place to enjoy a long transit.
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no