Vancouver Airport

Not Verified | This airport is a nice hub airport in Canada. I live in Vancouver and I am on a vacation to Lima. The massive lineup at the check-in is terrible. I waited for over 1 hour at the check-in on my way for a connection in Mexico City.

Not Verified | Disgusted. Waited over an hour for my luggage to be unloaded from BA0085. Nobody was interested in my connecting flight which luckily was delayed. Security decided to take my duty free apart and test it even though I explained I was time limited to catch my flight. I was very calm and nice to security. Seriously awful experience.

✅ Trip Verified | Even with a Nexus card, wait more than 30 min at security. By then no food options, the lounge is closed. I planned to pass security early to eat something after but I end up starving.

Not Verified | Confusing system, arrival security steps unnecessary and annoying. Multiple staff verbally calling out for connecting flights confirms its a flawed confusing system. Can't leave without ridiculous photo booth pictures. People are tired, dazed after a long flight, thrown into moronic maze of confusion, bad airport.

✅ Trip Verified | Average airport at best but televisions in waiting areas only showing news in French instead of English the worldwide accepted language. What shows they did in English were all female-based like The View. Airport personal in charge of setting stations should stick to an English all-news channel to be gender-neutral.

Not Verified | Waiting times, helpfulness of staff was atrocious. No care, sense of urgency, or desire for people to make their flights. No care taken to ensure people waited in proper lines or helped when needed.

Not Verified | We arrived after a 10-hour flight from Switzerland. All passengers stood and waited at the wrong baggage belt. Negative experiences continued when leaving two weeks later, disappointing us enormously. I personally will never willingly use Vancouver Airport again if I can possibly avoid it.

✅ Trip Verified | If you have mobility issues avoid this airport. There was no transportation help available arriving from international and then connecting domestic. The staff directing people at customs barely spoke English (should be expected in Canada) and were no help. We had to take a bus to transfer terminals and then had to walk up 4 long, narrow and steep ramps - no option of elevator. I have not seen a worse North American airport for mobility challenged passengers. Mexico City was better! I’m giving them a 1 because it was very clean.

✅ Trip Verified | This is the most disorganized airport - including customs. My inbound flight from Denver was delayed - the Air Canada agent told me to tell the person in customs that I was delayed and they would help. The woman in the customs area could not care one bit, she said just wait in line. Totally bad experience - maybe I should spend my vacation $$ in a country that values and understands customer service. Terrible first impression!

Not Verified | Calm airport but avoid Lift Bar and Grill. Waited around 10 minutes for the waitress to seat a family of six but failed to notice the couples that I just wanted a drink at the bar. Eventually sat down to be greeted by a staff member crashing, smashing and slamming around. He was aggressive and rude. Not a good lasting impression of Canada. If he was part of my staff he would be sacked immediately.