Vancouver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 254 reviews
4/10
No Skytrax Rating
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4/10

Vancouver Airport customer review

International arrival from Amsterdam: smooth handling from customs to luggage although with full flights on a MD-11 or B747 the time difference if your suitcase is the first or the last can be 20 minutes (but that is true in every airport). On departure to Amsterdam also everything good. Nice departures area. Some building activities now to prepare for 2010 Olympics (including new metro line to the city) but no major hassle for me.
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4/10

Vancouver Airport customer review

The ambience is the first thing I notice about Vancouver airport - very nice. That said lines in arrivals for immigration while well-organized enough are appalling during peak periods. Not terribly impressed by the efficiency or attitude of the Canadian Customs agents either. Arrival area space in the international terminal also seems to be inadequate given the crowds of people waiting to welcome family and relatives arriving from Asia. Overall despite the hassles at arrivals this ranks as one of my favorite airports to travel through.
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5/10

Vancouver Airport customer review

The creeks and waterfalls make for a peaceful arrival after a long flight. We had the misfortune of dealing with a rude border agent. He couldn't understand how we could be holding Canadian passports yet living in the US. The terminal is undergoing some construction work on the domestic and international site but it's all for the greater good.
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3/10

Vancouver Airport customer review

Parking long term and short term adequate could be greatly improved. Pickup of passengers poor no car waiting area no space for luggage carts. International Checkin inadequate space for checkin queues too long poor layout takes too long unless business class checkin. Shopping facilities - average asian oriented food. Security check poor congested no fast track. International departure area excellent ambience reasonable facilities. International Arrivals - pleasant first impression distance to customs reasonable Customs/passport long lines no fast track. Overall not very good takes on average 1 hour from gate arrival to exit.
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4/10

Vancouver Airport customer review

Only been to the international terminal and it looks promising. One of the nicest interiors I've seen with numerous water features angled lighting an aquarium and plenty of trees. Architecture is modern and attractive. Not the biggest fan of the baggage claim area/service; the hall is rather cramped and it took 15-20 minutes to get our luggage - could be better. The lines at the customs are also rather long as there are only around a dozen counters (of which only two thirds are for international arrivals) and countless flights coming in all the time; check-in queues are also on the long side (but not unreasonable). Also more seating areas in the departures area outside of the gates would not go amiss. On a more positive note eating/shopping options are reasonably impressive and the staff are generally polite. The terminal is also bright and quite spacious throughout. Once outside there are limos taxis and buses that will take you to the city center within 45 minutes and also coaches that take you south to Washington. Apart from under-par customs and some other services somewhat lacking in organization (inefficient baggage handling and check- in) YVR is a very pleasant airport to spend time in.
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4/10

Vancouver Airport customer review

I arrived on an international AC flight from Sydney and departing on a domestic AC flight to Toronto. Slightly outrageous walk from international arrival to domestic check-in and then back to international departure . But the walk was welcomed after a 14 hour flight! Only major query is: Why is Tim Hortons the furthest coffee shop away from check-in and arrivals?
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2/10

Vancouver Airport customer review

Being through this airport many times it looks nice on the surface but services are not what one would expect in a first class airport. When departing the airport the services are very nice with beautiful lounges in the domestic international and transborder areas. Although the departure services are good the arrival services are lacking. When arriving at customs from a recent flight arriving from London I was surprised that the airport has still not decided to create a fast track line for business class passengers. This crucial step in making an airport good is missing at YVR and I cannot understand why?
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4/10

Vancouver Airport customer review

YVR is the best North American airport I have been through. It has some nice waterfalls and a real nature-like feel to it. I also liked the odd Canadian souvenir shops. Going through US customs was slightly slower than expected but that is my only gripe about Vancouver. It's the only North American airport on par with many of those in East Asia.
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4/10

Vancouver Airport customer review

Agree with last comment by G Stephens. Although not a world class airport such as Singapore Changi this is a very nice airport. Nice architecture (feels quite cozy) no long walks immigration was a breeze average wait for luggage. For smokers they still have a smoking room. Very good food court just before immigration coin-operated internet PCs everywhere in departure area (1 CAD/12 minutes a bit slow but ok) nice shops. We departed Thursday Jan 4 at 4 pm to Hong Kong and the gates were literally empty (besides our flight). Overall pretty good.
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5/10

Vancouver Airport customer review

Light airy architecture friendly airport staff efficient inbound baggage service a range of restaurants offering simple fast food in the court to the Fairmont's first class fare. In addition parking is a breeze. I recommend YVR's Park 'N 'Fly establishment for it's efficient friendly and reasonably priced service. My only complaint the departure lounges run by the airlines could use an upgrade in the services they provide business and first class passengers.
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