Vancouver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 252 reviews
4/10
No Skytrax Rating
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5/10

Vancouver Airport customer review

Passing through immigration and baggage reclaim was a breeze on the way in - arriving on a Saturday evening meant the place was quiet. Our departure was also at a quiet time - 22:00 which meant the departure area was sparsely occupied and we flew through security. The lounge itself is tastefully decorated and the artificial stream and fish tank lend it a relaxing atmosphere. There are plenty of duty free shops in which to while away the time along with a number of eateries. Most of these are of the fast food variety but there is one bar with waiter service which serves food typical of what you find downtown at similar prices. The quality was good. The gate area was spacious and bright with more than enough seating. All the staff we dealt with were polite and courteous in marked contrast to those at YYZ last year. All in all it deserves the five stars.
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4/10

Vancouver Airport customer review

Travelled in and out in June from/to London with BA. Great airport lots of space. However lots of building work outside due to the building of a light railway system due to be finished in 2009. Great hotel on site (Fairmont). On the 28th when we departed why on earth close a large porportion of the International departure lounge including the food court. I know something was going on maybe an event but the airport was quite busy and it put an unfair pressure on the facilities left and your customers/passengers. Stetched Limo into downtown cost us $49 from outside arrivals and took about 50 mins again lots of road works. Public transport is available but if you have luggage do not use the buses 424/'B-line' they get full and there is no luggage facility. I think there is an airporter bus or use taxis. We had a meal at the Koho Restaurant (before security) it was reasonably priced and surprisingly for an airport. Would of had 5 star if they hadn't closed restricted the departure area!
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