Vancouver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 254 reviews
4/10
No Skytrax Rating
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3/10

"one of the more confusing ones we’ve been in"

(United States)

Trip Verified | Prior to the security area, this airport was acceptable. Although there was a lack of clear signage for Air Canada baggage check in creating confusing lines, the process was otherwise efficient. Once we left baggage check in and entered security, the experience became very unpleasant. As other reviewers have noted some of the security agents were rude. It was also bizarre that our boarding passes and passports were checked probably 4 times between the baggage check in and leaving the security checkpoint. At one of those instances they checked passes IMMEDIATELY before passing through the scanner (like while standing at the conveyor belt after you’ve removed shoes and laptops and placed everything on the belt to go through the screening). They were annoyed that people had to pull out phones to show passes, and then were also annoyed when telling people to then put everything back on the belt for screening. This was completely inefficient and unnecessary. Subsequently, the numbering system for the terminal gates are counterintuitive. The numbers go in REVERSE order and also split at weird points. Overall this airport was one of the more confusing ones we’ve been in, both in layout and in their procedures.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
5/10

"issues with planning in their baggage claim"

(Canada)

Trip Verified | YVR has issues with planning in their baggage claim area. We were arriving on a flight from Montreal on a Boeing 777-300ER that was nearly full. This already means that there can be 400+ passengers. We arrive at baggage claim, and send to carousel 4. This would normally be a normal process, but the handlers at YVR, in their infinite wisdom decided to also have a flight from Ottawa's baggage, which arrived close to the same time, assigned to the same carousel. This just created chaos. It appeared that the passengers from Montreal was first to arrive, but most of the baggage that came out was initially from Ottawa. This resulted in the carousel getting overloaded and jammed up. No new luggage was arriving. There was no communication for almost an hour about the situation. What was even worse about this was that the other carousels were empty and not being used, or clear, as the carousel next to #4 had baggage from Toronto, but had already been cleared. It was a mess. Only after about an hour were we advised that they had put two flights onto the same carousel and that ithe system was jammed. Another 15 minutes later, it was communicated that if we were waiting for our baggage that it would come down carousel 5. However, they did not let people know that there was a chance that their baggage could still come down #4 if the jam was fixed. We could have missed our baggage coming down #4 if was had not been attentive. Overall, with empty carousels, two flights of baggage would not be assigned to the same carousel at the same time. We should not have to wait over an hour to claim our baggage. Just poor management shown here.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"tired of encountering rude security"

(Canada)

Trip Verified | Starting last year, I have noticed a significant issue with the employees at Vancouver Airport. The employees, especially the security guards, can barely speak English, which leads to misinformation. Last winter, one of the security guards literally yelled at my mother for sitting in the wrong spot. This time, my parents had to stay at the airport for a night due to a snowstorm. I truly attempted to understand the stress and workload of the security personnel, but it was simply unacceptable. Just a few days ago, I met a family member for the first time in a year. We had planned to have lunch before our flights, as they were taking an international flight and I was taking a domestic flight on the same day. I ensured that we could meet after the security check, and the guard was very certain that we could. However, after passing through the security check, we couldn't meet because there was a gate separating international and domestic flights. I spoke to the security officer who was stationed at the gate and asked her about it. She said that it was "common sense" that people taking domestic flights could not cross this gate. She seemed "annoyed" with me, and I reminded her that the security guard had confirmed that I could cross. Therefore, I had to ask her if I could quickly say goodbye to them at the gate, which further annoyed her, and she said, "I hope this doesn't get me fired." If you are employed as security at an international airport, you should at least be knowledgeable about your responsibilities and possess a certain level of language skills that allows for effective communication. I am tired of encountering rude security personnel, and frankly, I have strong doubts that the situation will improve.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"One of the best airports I've flown through"

(United States)

Trip Verified | This is the first time I've traveled through YVR in 18 years. What a transformation from 2005. This review is based solely on the US departures terminal. This is a very brightly lit huge terminal with plenty of check in counters for US and International Air carriers as well as Canadian carriers flying to the USA. There are plenty of shops though I felt the dining options were limited pre-security. The bathrooms are clean and the YVR information desk very helpful. Going through security was a little confusing but a breeze. The bonus for YVR is clearing US Customs and Immigration for trans-border flights. The Airport Wi-Fi was fast and worked flawlessly. One added bonus is the SkyTrain which go from the airport to downtown Vancouver. When visiting YVR, I usually fly to Seattle and then drive up; however in this instance my choice to fly to Vancouver directly was well worth it. One of the best airports I've flown through.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Lacking in charging ports at C gates"

(Canada)

Trip Verified | Lacking in charging ports at C gates. One in actual seating area has no power to it. Saw at least 6 people sitting on the floor down the hall and by the bathrooms to charge devices
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"you really need to fix this faux pas"

(Canada)

Trip Verified | Upon arrival at YVR for our trip to Mexico, we went directly to "Westjet International Departures" which is where you would think is the most obvious choice for check-in desks. Four out of the six of us needed to check our bags otherwise things would have been fine. We discovered a sign that stated "if flying to Mexico go to check-in #34". I believe the Westjet International Departure desks were numbered in the 70's or 80's. We proceeded to make our way down to desk #34, which is at the other end of the airport=, only to find it in the "DOMESTIC DEPARTURES". Since when is Mexico domestic when flying out of Vancouver=? Once we checked our bags we then had to hoof it all the way back to "International Departures" to go through security. Who at YVR thought this was a good idea? There are plenty of desks at the Westjet International Departures to accommodate travelers. YVR, you really need to fix this faux pas.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"threw away away my Epsom salt"

(Canada)

Trip Verified | The security attendant threw away away my Epsom salt. She said organic matter had to be less than 350ml but had no way of verifying that volume amount. She held it in her hand and decided it weighed too much even though she had no way to verify that. This restriction was no listed in the allowances at check in and has never been a problem in the past. I cannot find any other list showing that restriction. Confusing, unnecessary, and very disappointing .
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"airport the best in Canada"

(Canada)

Not Verified | Vancouver airport has quickly grown to be one of my favourite airports in Canada. All of the gates are very clearly labeled, the shops are pleasant, and the airport is clean. I appreciate that I’ve never had a delayed flight out of this airport. The airport Wi-Fi works great, better than any airport I’ve been to. On top of this, there are sky trains that go into the airport to the downtown centre, which come every 3-5 mins. Overall, this airport is arguably the best in Canada in my opinion.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"few of the YVR security people to be moody"

(Canada)

Trip Verified | I actually really like and enjoy the YVR airport, it is easy to navigate through both arrival and departure areas and find the car rental area has easy access. The car rental folks at Enterprise are super friendly they are wonderful. The actual airline team members are also very helpful and really friendly. I however had the worst ever experience going through domestic security. I recently went through security at YYC and PHX and what an awesome experience, friendly organized and really efficient. I found a few of the YVR security people to be moody, stressed, slow and wanted to emphasize they have the control over you and demonstrated an overbearing and rude attitude towards travelers that had to go to second screening, this is where these employees were rude. (the other greeters, scanners, loaders and other folks were fine). The lady I had to deal with was on a power trip and was intentional in making the travelers she was dealing with feel really guilty for having lotions that slightly exceeded the 100ml and combined lotions didn't fit into their little bag. She interacted this way with all she was dealing with. I had a 120 mil bottle of expensive lotion that was 3/4 full and she took pride on confiscating my bottle and another small round tin of lotion. The funny thing is like I told this rude lady that this small 120 ml bottle went through YYC and PHX no problem. Like where is the common sense now where a little bit of extra lotion is a threat to fellow passengers. I viewed her co worker confiscating a small bottle from a young teen and joyfully tossing it across the back area into the garbage. These crazy carry on rules for only 100 ml of lotions etc in a tiny bag need to change and so does the attitude of a few of the YVR security screeners that deal with the public, this is why I gave only a 1 star for airport staff but its only because of these security people as described. Otherwise everything else at YVR is awesome!
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"Among the worst airports for food"

(Canada)

Trip Verified | Among the worst airports for food service choices. No management of comfort seats at the gates. Hundreds of millions of passengers airport improvement fees spent for seemingly 15 cents on the dollar value.
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no