Vancouver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 256 reviews
4/10
No Skytrax Rating
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1/10

"Verified Traveller option didn’t exist"

(Canada)

Trip Verified | The airport advertises Verified Traveller program and has signage but this option didn’t exist, I was shunted into regular lineup. When I asked the security guard about it he shrugged, told me to empty out everything and looked away until I started doing it. As I was packed for the express line and they are very old school, wanting belts etc off, laptops in their own tray, I ended up using 4 trays. Grateful I didn’t have kids with me.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"such disrespect and incompetence"

(United States)

Not Verified | My recent experience at Vancouver International Airport was nothing short of a nightmare, thanks to the appalling behavior of the airport security staff. As an avid traveler who flies almost monthly, I've never encountered such disrespect and incompetence anywhere else. Upon passing through security for my flight to Los Angeles, I was subjected to an unnecessarily intrusive inspection of my toiletry and makeup bag by a particularly rude security agent. This individual meticulously scrutinized every item, treating me as though I were a criminal rather than a paying passenger. Despite adhering to all liquid and gel rules with clearly labeled travel-sized products, he insisted on removing each item, meticulously examining them, and transferring them into a clear plastic bag. This absurd process dragged on for a staggering 20 minutes, leaving me stranded at the security checkpoint while other travelers breezed through. When I dared to question the purpose of such excessive scrutiny, the agent responded with unwarranted aggression, shouting at me in a manner that suggested he owned the airport and I was some sort of threat. His colleague, instead of diffusing the situation, also joined in to defend his unacceptable behavior. I was given an ultimatum: either discard my makeup or check my bag, neither of which was necessary had it not been for the agent's rude conduct. Thankfully, a supervisor intervened after my confrontation with the agent and escorted me to a separate area to reorganize my belongings. While the supervisor was at least understanding and tried to calm me down, the damage to my experience had already been done. Upon returning for a second security check, I was greeted by yet another unpleasant surprise—a different agent aggressively slapped my suitcase onto the belt for another round of screening. This agent proceeded to meticulously search through every pocket and zipper of my suitcase, despite my prior clearance and the absence of any suspicious items. Her dismissive attitude towards my situation and lack of consideration for my time was downright infuriating. Overall, my visit to Vancouver was overshadowed by this deplorable experience at the airport. The blatant disregard for passenger dignity and the ineptitude displayed by the security staff tarnished my impression of an otherwise pleasant city. Vancouver International Airport, you have a lot to improve in terms of customer service and professionalism. Until then, I will be reluctant to fly through YVR again, and I certainly won't recommend it to fellow travelers seeking a stress-free journey.
Experience At AirportArrival and Departure
Date VisitJuly 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

“the worst service oriented airport”

(Canada)

Not Verified | This is the worst service oriented airport I have ever experienced. I was selected for a 'random customs check' which took time and sent me out into the beginning of the security area with a connecting flight to catch in half an hour. I went to the Information desk who then gave me a green stamp on my boarding pass and told me that would allow me to get to the front of the security line. I showed the boarding pass with the green stamp to the security person who was dismissive, did not look or read my boarding pass and said: "You go to end of line." Worrying and stressed I did so. I ran to my flight and barely made it on without a chance to use the washroom or get a bottle of water. This airport has the worst care for people I have ever experienced, and I fly all over Canada and the US. I will now fly via Calgary to return home to Kelowna.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"n hour for luggage to start coming"

(United States)

Trip Verified | Took an hour for luggage to start coming on the belt. No other belts even operating, completely ridiculous. If you can’t handle the luggage don’t take a flight in.
Experience At AirportArrival Only
Date VisitMay 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"extremely slow and arrogant"

(Canada)

Trip Verified | I was travelling with my carry on baggage and personal item only. As an experienced traveller I was aware about liquid and gel rules and packed them in my clear bag ahead, and placed in the bin. I was surprised when one of the staff has decided to check my bag. She was extremely slow and arrogant. She didn’t ask any permission, just opened a bag and without comments began to open all items one after another, checking and reading labels of my cosmetics and medicine. She started to place in the clear bag everything- cream (25g), eyelash, lipstick. When I asked when it became a rule she laughed and said 16 years ago. I am not arguing with the officer in the morning flight but I think that it should be respected environment. If I breach any rule, explain why so I would not do it again. I never ever had any issues with those items in the baggage. And I would accept it if not the tone and the face. Train your officers on how to provide a customer service or at least be tolerant and professional.
Experience At AirportDeparture Only
Date VisitApril 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"security lines are ridiculous long"

(United States)

Not Verified |   First time traveling with our skis, we arrived at the airport 3 hours before our flight & barely made the flight. The 1 screening point for skis / oversized luggage had hundreds of us & it took nearly 2 hours to get through it. It was ridiculous. I will never again go through Vancouver airport. The security lines are ridiculous long even with Global entry. The mornings are so slow and the agents so grumpy that we opted for the afternoon flight. Hundreds of us were panicking over making our flights.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"one of the worst experiences"

(United States)

Trip Verified | This is one of the worst experiences at an airport. First you have to take your bags to a security check yourself after check in at the counter. Normal bags one place oversized in another. The line to scan your oversized bag was at least half an hour long with one old slow scanner. This is a ski destination so there’s a lot of people with oversized bags. So guess what happens. Then the global entry has a super long line and literally no one in the other lines because they only have one lane open for the Nexus line. You would think they would look at what is happening and open another line, but again just no thought from the people running the place. Then of course there is no one world lounge for an international airport. 0 Stars for this airport!
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"awesome customer service"

(Canada)

Not Verified | I was with my mother at the entrance of the airport. There was a young man named William. He asked us if we needed help and I couldn't believe he helped us to get a wheelchair immediately. That was awesome customer service compared to my experience in LA airport.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"In desperate need of a cleaning"

(Canada)

Trip Verified | In desperate need of a cleaning especially when hygiene has escalated from the Covid epidemic. Appears dust has been collecting since initial construction
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"Over 60 mins wait for luggage"

(Canada)

Not Verified | Over 60 mins wait for luggage at this airport with no announcement. All the passengers from the flight from Montreal left in limbo. Either Air Canada or YVR baggage services have no shame or pride in their client service.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no