Stockholm Arlanda Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 86 reviews
4/10
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8/10

Stockholm Arlanda Airport customer review

(United Kingdom)

Very nice modern airport clear sign friendly staff on arrival luggage arrived reasonably quickly. Good connections to the city. Only problem was on departure from Terminal 5 early in the morning the queue to pass through security stretched a long way. There are 2 queues at either end of the building. A member of staff advised me to try the queue that was at furthest away from where I had dropped my bags. Even here it took 20 minutes to be scanned and hand luggage to be x-rayed. Staff called out for passengers for flights that were leaving soon. I suspect in the other queue it would have taken at least 30 mins to get through. Most of the shops sell luxury goods and a few lower end ones would be a good addition.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Stockholm Arlanda Airport customer review

(Denmark)

Arrived and departed. Arrival in T5 was quite fast quickly out by the taxis. Departure on the other hand was a nightmare. I had to walk from T2 to T5 for my departure. The walking distance was huge and no rolling bands anywhere. I had to walk all the way to the end of T5 for security check - and then all the way back to T4 to my gate. Prices in the shops was very high. Can't recommend Arlanda at all - unless you absolutely have to go there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Stockholm Arlanda Airport customer review

(Australia)

Efficient and elegant set-up. Security check into International reassuringly thorough. High quality shopping and food inside. One criticism - had to wait a very long time when my Air China flight arrived at the same time as a BA one and all passengers converged on the under-staffed small-capacity immigration control area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Stockholm Arlanda Airport customer review

(United States)

A bit overboard on the duty free shops and forced traffic through them though not as intense as Copenhagen. The train into town is pricey but easy and fast. On return I was able to check-in for my flight at a kiosk at downtown train station. Very convenient. Security was quick. Gate seating was limited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Stockholm Arlanda Airport customer review

(Norway)

Overall a clean well run airport with all facilities you expect. Staff with high language skills and helpful. Clear signs and good information boards. Lots of shopping and several eateries.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Stockholm Arlanda Airport customer review

A bit crowded here and there in Terminal 5. Check-in desks are lacking and most Star Alliance carriers are handled by SAS at a few desks. Arlanda Express quite expensive. Wi-fi is not free unlike many world airports. Despite this good airport and efficient (arrivals immigration is a bit too small though).
no
4/10

Stockholm Arlanda Airport customer review

Really nice airport. Flew from T5 and everything went well. They have a few shops and a couple of bars and even have a smoking room! Airport very well connected to the city by train bus or taxi.
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4/10

Stockholm Arlanda Airport customer review

Whilst not the newest airport on the block Arlanda is actually a really nice airport to spend some time in. Arlanda Express is the best way from downtown to the airport. T2 and T4 are compact making for a quick walk from security to gate and vice versa. T5 is more spread out but the international Star Alliance departures wing is tastefully decorated and relaxing (the donuts at Robert's Coffee are the best!!!). Whislt the shopping at SkyCity isn't great it provides a terrific place to watch planes take off which passes time well. Check-in queues are long at T5 and T2 but T4 is a breeze.
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4/10

Stockholm Arlanda Airport customer review

Arlanda is well connected by the Arlanda Express (but this stops at 11:30pm why???). The airport check in is tiresome and takes a long time security is fine and well run. Airside has reasonable facilities but really pricey. If you are able to remain in your own terminal everything is cool but if for any reason you have to transfer to another it is a lengthy business with stupidly long walks.
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5/10

Stockholm Arlanda Airport customer review

Check in is quick and painless as is security. The airport in general is quiet efficient and well laid out. Shopping is average but I don't go to an airport to shop. It still has a small smoking area! Also the Arlanda Express is fantastic - clean timely and efficient.
no