Stockholm Arlanda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 171 reviews
3/10
No Skytrax Rating
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8/10

"Great experience departing"

(United States)

Not Verified | Great experience departing Arlanda airport on a flight to London Heathrow. I was through security within a few minutes on a very crowded and busy day at the airport. I can recommend this airport.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"happy to use Arlanda in the future"

(United Kingdom)

Not Verified | I was really dreading using this airport, but both departure and arrival was stress free, no long security queues. Airport has a reasonable amount of eateries, shops etc. Would be happy to use Arlanda in the future.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"I had to keep throwing things out"

(Netherlands)

Not Verified | I travelled to Stockholm from the Netherlands with 10 x <100 ml of toiletries as is allowed internationally. But when I flew back to the Netherlands from Arlanda Airport, security made me throw away 5 items, because it didn't fit into a tiny plastic bag they provided. The bag had to be closed per se, so I had to keep throwing things out. I think it's very strange that you cannot take the same amount of toiletries back home after two days, as you travelled to Stockholm with.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"personnel were so unfriendly"

(Netherlands)

Not Verified | Horrible security. The personnel were so unfriendly and rude it’s unbelievable. I was not informed (and cannot find any information online) that all liquids must fit into a tiny plastic bag (no measurements provided online) and that you’re only allowed one bag. I suggest putting this on your website as now I’ve had to throw away several items that despite being less than 100ml had to be thrown away because they were too long. Look at Schiphol airport - take inspiration from them. Liquids can just be left in the bag. The woman who scanned my body afterwards was being rude and aggressive. Honestly will avoid this airport at all costs.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
4/10

"Terminal 5 drop off closed"

(Portugal)

Not Verified | Terminal 5 drop off closed. You have to walk from T4 which is difficult if you have an impairment. No notification online of this closure. Just typical of the lack of interest.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
2/10

"So disappointing"

(United Kingdom)

Trip Verified | Horrible waiting time upon arrival for the passport control....40 minutes in a queue, still nowhere near to get through and no toilets anywhere around. So disappointing.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"had one of my worst airport experiences"

(Canada)

Not Verified | I had one of my worst airport experiences in my life at ARL today. My SAS flight from Toronto arrived a couple of minutes early and I had over 60 minutes time to transfer to my connecting SAS flight. ARL’s disorganization made me miss my connection and ending up spending 11 uncomfortable hours at the airport. There were 4 border officers working at the passport control: 2 serving EU passport holders and 2 officers for all other passports. There was only one plane of passengers being served at the time, and by far most of them were holders of non-EU passports. You would think that all 4 officers would be working to clear the line as quickly as possible, but for reasons unfathomable to me the EU passport officers were just sitting around and waiting for their non-existing clients. Passport control was done in practice only by half of the available staff and it took 40 minutes! How long would it take if the airport was actually busy? Finally we got through and I thought that now we can just quickly dash to the gate and still make it in time. Little I knew that ARL’s management in their great wisdom had decided to place on the way a security check operated by one (!) security officer. She was managing crowd control, scanning off the boarding passes, operating the x-ray machine, analysing of the x-ray scans and secondary checking by opening bags all by herself. I have never seen such an amateurish security setup anywhere in my years of travel. You call this Sweden’s flagship airport? Needles to say, this prime example of Swedish inefficiency ended up taking 40 minutes to seal the deal on me and my family missing our connection. If Arlanda’s attempt was to welcome foreign passengers to Sweden with a Soviet-style retro experience, then I congratulate you on a job well done. If your goal is to be a respectable world class airport, then you have a lot to learn.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolute worst managed airport"

(Sweden)

Trip Verified | I have to say that Arlanda is among the absolute worst managed airports. Development is going in the wrong direction. Flew in June: Long time for check-in Long lines for security. Dirty especially in the toilets. Disgraceful that an airport run by a government company to top all the misery like that and they recommend to be at the miserable airport 2.5 - 2 hours before departure within the EU.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"rudest security staff ever encountered"

(Sweden)

Not Verified | The rudest security staff ever encountered. The younger ones are the worst in general. Brash, insulting, unprofessional doesn’t begin to cover it. If I could travel via another airport, I most certainly would. I will continue to complain and leave negative reviews until this improves.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"probably the worst airport"

(Sweden)

Not Verified | It’s probably the worst airport among city airports in Europe at least. Lack of people to service the passengers is the most unacceptable one. Seems like no one in management is caring. Multiple times, there were delay in baggage. Recently one of them took more than an hour after landing given that relatively how small terminal 5 is in comparison to Munich or Paris. People has to sit on floors due to luggage delays. The staffs are not so polite. The only reason I use this airport is because it’s the nearest one.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no