Stockholm Arlanda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 166 reviews
3/10
No Skytrax Rating
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1/10

“staff were extremely unfriendly”

(Spain)

Not Verified | The staff were extremely unfriendly and unhelpful, specially at the security control. I travelled with three friends, and two of us had to throw away half of our ‘liquids’ (including our makeup) because they had to fit inside of a minuscule plastic bag. However, our other friend could pass through the security control with liquids over 100ML. All I can say is: ridiculous, unprofessional, absurd, irrational and outrageous.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“needs a proper review of procedures”

(United Kingdom)

Trip Verified | Shocking airport. By far the worst in Europe. Unprofessional personnel (specially border control) with insane waiting times. We travelled from LHR to ARN for a long weekend. On arrival border control took over 2hrs - only BA plane that arrived at Terminal 2. With only 2x border officers and everyone was made to wait into a very narrow corridor straight out the plane. Regardless of children, older persons - there was no one for assistance. Toilets could only be reached once you got to the border control cabins. Someone in transit at this airport will have no chance for reaching their next flight. Border control asking absolutely non sense questions just adding to the waiting time unnecessary. On departure day we arrived at ARN on time. Drop off even if advertised as open on the screens - no one at the desks. 1hr and 10 mins before initially one gentleman (all check in staff is Menzies) made a start with the check in , the 2x ladies joined him about 10mins late (both appeared unhappy having to drop off their coffee cups and having to start the check in). The check in process was very slow. Security was relatively fast. Upon passing security we had to head to gate 86, where no one was present at the border control cabins. One airport staff providing assistance to a wheelchair passenger had to call her supervisor to find out what’s going on. After 10mins and already a queue formed, two border control agents showed up explaining technical issues were to blame for the their delay. However shortly after one made it out of nowhere with two coffees that he handed to the border agents and after sorting how many sugars each will take they started the checks with the so called technical issues long forgotten. At gates 86 & 87 no shopping or eating facilities excepting one dispensing machine. In conclusion this airport needs a proper review of their procedures and personnel. Both slow and unpleasant. Never again will use this airport.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst airport in Europe"

(United Kingdom)

Not Verified | We unfortunately have to fly into this airport regularly and it is easily the worst airport in Europe. Today we queued for over an hour to get through passport control. No explanation, rude staff and no effort to open any more kiosks. We also came in December and the delays at passport control meant we missed our train. The staff at passport control are so rude they made you feel so unwelcome. I really don't understand it
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Arlanda is by far one of the worst"

(Greece)

Trip Verified | Have travelled to and from almost every airport in the European capitals and Arlanda is by far one of the worst. They recently expanded the airport with new gates, but they seem to be unable to do that in a convenient and friendly way for the passengers. If you are unlucky enough, for your departure you have to check at terminal 5 and walk all the way to terminal 2 for your gate. If you are a person with walking difficulties or an elderly one you are screwed. Not to mention the long queues at the security, or the total unfriendliness of their staff. They have not even installed enough moving corridors so that you are forced to walk through their new shopping and eating areas. As if u are gonna shop or eat while running as crazy to get on time to your gate. The team managing the airport should check Munich or Athens to see how an extension should be made in a friendly way for the passengers
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"30 minutes to get through security"

(Sweden)

Not Verified |   I had high hopes for a smooth process as liquids/electronics can be left in your bag but it took 30 minutes to get through security as there were not enough security lines open at their fancy new (underused) security gates at a peak travel time (hmm if only they had some way of knowing how many flight are departing) and the staff were completely disinterested in helping to speed the process up. Terminal 5 drop off is still closed so the walk from T4 increases the time needed to get to your gate, no information about this online. This resulted in a lot of passengers running through the terminals and a stressful experience.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"Great experience departing"

(United States)

Not Verified | Great experience departing Arlanda airport on a flight to London Heathrow. I was through security within a few minutes on a very crowded and busy day at the airport. I can recommend this airport.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"happy to use Arlanda in the future"

(United Kingdom)

Not Verified | I was really dreading using this airport, but both departure and arrival was stress free, no long security queues. Airport has a reasonable amount of eateries, shops etc. Would be happy to use Arlanda in the future.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"I had to keep throwing things out"

(Netherlands)

Not Verified | I travelled to Stockholm from the Netherlands with 10 x <100 ml of toiletries as is allowed internationally. But when I flew back to the Netherlands from Arlanda Airport, security made me throw away 5 items, because it didn't fit into a tiny plastic bag they provided. The bag had to be closed per se, so I had to keep throwing things out. I think it's very strange that you cannot take the same amount of toiletries back home after two days, as you travelled to Stockholm with.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"personnel were so unfriendly"

(Netherlands)

Not Verified | Horrible security. The personnel were so unfriendly and rude it’s unbelievable. I was not informed (and cannot find any information online) that all liquids must fit into a tiny plastic bag (no measurements provided online) and that you’re only allowed one bag. I suggest putting this on your website as now I’ve had to throw away several items that despite being less than 100ml had to be thrown away because they were too long. Look at Schiphol airport - take inspiration from them. Liquids can just be left in the bag. The woman who scanned my body afterwards was being rude and aggressive. Honestly will avoid this airport at all costs.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
4/10

"Terminal 5 drop off closed"

(Portugal)

Not Verified | Terminal 5 drop off closed. You have to walk from T4 which is difficult if you have an impairment. No notification online of this closure. Just typical of the lack of interest.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes