| This was truly the most disgusting experience I've had with other humans in my life. No employee in this entire airport was capable of a smile or any warmth or help in the 20 hours I was stranded here because of a last minute cancellation of a connecting flight. No one gave any of us information, we were left to our own devices, all messages were cold, curt, and vague. No hotels or flight accomodations were offered and people stood in a line for 5 hours not being told there was nothing happening at the front of the line, and they needed to find their own flights. I had to sleep in the wasteland they call Sky City. Nothing was properly marked and my friend and I walked in circles looking for a restroom and finally asked a passing pilot who literally glared at me, nodded his head in a vague direction and pointed somewhere over his shoulder, and wordlessly walked on. It would have taken 4 seconds for him to say, "it's just down that hallway." Which it ended up being, despite being marked with only an exit sign. I was sent from desk to desk and back to the first desk (at one point by the same woman, who had changed desks. Not joking) because no one wanted to put in the slightest effort to help. Again, no smiles, and looking actually disgusted at me for daring to request their help. And I need to mention that I'm a shy, polite, quiet person. I found a flight in the morning with Thomas Cook airlines through Manchester, and the shock at the absolute kindness, sweetness, helpfulness, patience, and humor of the employees there was almost as disorienting as the sleeplessness I experienced at Stockholm Arlanda due to what honestly seemed like a willful desire by the employees to punish anyone asking them to do their jobs.