Salt Lake City Airport

Not Verified | As a business traveler I can only say what a disaster. The new airport was poorly designed. The construction is a problem however the larger problem is the Atomic security system at the checkpoint. Too small, too slow. The concourse widths were under designed, this airport post Covid will be a total train wreck. They need to fire the airport leadership. The taxpayers of Utah should revolt and demand a refund from the builders and design team!

✅ Trip Verified | Who designed this new airport? I've never walked so much in my life, I feel sorry for families with small kids or anyone physically disabled cause you have to use B gates, you're screwed. Unbelievable that anyone thinks this is acceptable. Until the construction is done, I'll avoid SLC airport.

Not Verified | I realize this airport is still under construction. It takes forever to get to the B Terminal. For this reason, I recommend checking in at least 2 hours ahead of flight. New seats are comfortable. Restrooms stalls are nice and roomy with lots of hooks. Not enough signs and directions, and not big enough. Queuing at check-in with my airline was a pure disaster. Over 100 people trying to use 6 kiosks (some weren't working), and the kiosks weren't spaced enough to allow for large families (a common occurrence at SLC) and oversize luggage (like skis). If I could have used a different airport, I would have.

Not Verified | This airport is a backbreaker. The hike from security to the B gates is longer than any chore you want to subject humans to. Anyone with limited mobility, carrying children, or lugging heavy bags will hate this airport. I heard some people joking about the Mormon Marathon, others swearing at SLC, and saw others lost and searching for signage. Too bad you didn't consult a human factors designer for what must be a $B airport.

✅ Trip Verified | SLC is a sterling, world-class airport, with some wrinkles. To begin, I absolutely do not understand the onslaught of negative reviews for the newly-completed (and still under-construction) SLC redo. The only explanation I can think of is that those negative reviews are from people driving in from some place like Magna, West Valley, Brigham City, or Wendover who just don't like big cities and big changes. Let me start with the positives of the new SLC, and there are many: 1) TSA staff who are helpful, polite, and explanatory, who don't bark orders officiously, and who efficiently process passengers. The best TSA I've encountered in almost any airport in the USA, except possibly some small airports like Lexington. 2) Architecturally stunning, post-contemporary, and a generally relaxing, open-air design; the closest thing I've seen in the USA to a Seoul Incheon, Hong Kong, and Sydney's Kingsford Smith (though those airports are even more beautiful). 3) Countless art displays in the terminal, completed concourses, and the underground walkway connecting the concourses at present. 4) Dining and shopping options in the Delta concourse (A). 5) Ample displays and signage, from the time you leave I-80 or North Temple to the time you arrive at your gate. 6) Luggage carts prominently located at the entry to the terminal (although you have to pay for them, and I don't like that we have to do that at US airports in general when you don't always have to in other countries). 7) Accessibility by highway, TRAX light rail, or rideshare is a breeze. 8) It's close to downtown, and still a 45-minute drive from Park City, Antelope Island, etc. 9) The restrooms (men's anyway) have stalls which afford full privacy, common in western Europe and wealthier Asian countries but rare in the US. Now, there are some drawbacks that will need to be worked out: 1) There really needs to be significantly improved accessibility between the terminal, baggage claim and concourses, hopefully the new tunnel under construction will remedy that, but there is no excuse for this airport to not already have an active tram. However, despite the naysayers' reviews, it takes 15 minutes to walk across the airport, not 30 minutes. 2) The food and dining options in concourse B (Alaska, Frontier, Southwest, etc.) could stand to be more numerous. I'll also say that while Uinta Brewing is a great place for a locally-brewed beer, they could stand some competition, as the service frankly wasn't very attentive or friendly. 3) The Southwest personnel weren't very friendly, though at least they weren't rude or hostile like I've experienced from SWA at other airports. 4) If you want to rent a car from SLC, you'll be paying a ridiculous airport surcharge of some kind, I took an Uber to and from Millcreek to rent a car. Even considering the cost of Uber, I still saved $80-100 rather than renting at the airport. I noticed that the rental car facilities from Farmington all the way down to Sandy were almost entirely booked, but the airport still had rental cars available. This is an obvious problem. 5) The WiFI is terrible and needs to actually be accessible for passengers. So, wonderful job overall, SLC! In fact, I'm impressed. Just work out your wrinkles, always find ways to improve and execute plans of action, and you can complete with the very best in Europe and even some in east Asia!

Not Verified | I am thoroughly disgusted with the new SLC airport! It is an absolute joke to have to walk a mile to get from security to the Southwest gates! And to top it all off there are no transportation vehicles running along that corridor. The only option is a wheelchair! Why in the world would elderly people be expected to traverse that far? And what about families traveling with small children? Who designed this monstrosity? Another thing I am extremely bothered by is how the people on the shuttles from off site parking facilities are treated like second class citizens. Those shuttles are no longer permitted to drop passengers off at the main doors. Instead they are dropped off downstairs, outside and made to trek completely through the car rental parking lots and up escalators to check in. Hotel shuttles are permitted to drop off at the main doors so why not off site shuttles?. Let's see - could it be that airport officials are trying to force passengers to pay their outrageous rates to park in their long term lots? It almost seems like they are trying to put the off site lots out of business! Terrible, terrible experience all around! I am embarrassed that people coming to visit our great state have to be submitted to this as their first impression!

✅ Trip Verified | Why, why, why would anyone think this monstrosity is an improvement. Bring your track shoes and endurance to navigate the long corridors and endless tunnel to reach your gate. Oh wait, don't forget to stop in Terminal A if you want food, Terminal B has very limited choices especially if your flight is early.

Not Verified | I wanted to give a positive review about new airport. I had read several complaints about long walk to gate, bad signage etc. yes, the old airport was a lot smaller, but I am 67 years old and not a fast walker, but I walked off plane Terminal B gate 10, walked underground to Terminal A, found way to ground transportation. Used the people type movers where available. Took 20 minutes. Information desk told me where to wait for the shuttle to take me to SLC Trax to leave airport. Great signage. When I departed, dropped off at curb, up elevator to security check. Lines not long, but the automated bins seemed really slow compared to other security. So drop off to gate took 35 minutes. I have been in some big airports and 35 minutes is very reasonable. I did not check a bag. Roller carryon. I did not eat or shop. But saw Cafe Rio,

✅ Trip Verified | Extremely Disappointed! I travel for a living and have been in literally a hundred airports across the country and world. I have never been this amazed at the ridiculous lack of attention to the distance a passenger must walk from the parking garage/shuttle, through the hallways and security and then to the gate! I'm not kidding, I'm fit, no disabilities no issues and simply can't believe the distance and time this experience took. Who designed this? Did they consider people or just sculptures and ambiance? Seriously terrible! I loved the old airport, this is awful!

✅ Trip Verified | Wow true new airport is horrific. Not sure who designed it but it is terrible. Anybody coming should be prepared to walk for 30 minutes or more to get to your gate.