Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 145 reviews
3/10
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3/10

"Poor design"

(United States)

Not Verified | I have never seen an airport that requires the people traveling to walk as far between terminals as well as poorly marked as for which way to go such as A to B. Our plane sat on the tarmac longer than it should have before letting us disembark therefore we had limited time to get from place to place. Signs were not placed well to direct which way to go to B terminal and the walk was horrendous. The mass of people walking through the airport was unbelievable and although moving sidewalks were offered, with people not moving over to allow the folks that need to get somewhere to get there. Do not go to this airport if you can't walk well or long distances. Get some trains like Atlanta, or something. Poor design. I will find another airport to go to before I fly back thru this one. How do you pass the ADA standards for disabled folks?
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"What a poorly thought out airport"

(United States)

Not Verified | I had heard they had expanded this airport but what a disaster. The airport is so spread out with no access to a tram or shuttle within the terminals. We walked from our Southwest Terminal to the baggage claim then to the rental car area. The moving escalators are available but so very slow to navigate (it really just provides a place to rest while you move at a snails pace) and we walked and walked to get to the baggage claim area. It was at least 30 minutes and both of us have bad knees. What a poorly thought out airport. There should be shuttles in the terminals for people who need some assistance. Even my friends who live in SLC remark about how poorly this expansion is designed when you have to retrieve baggage. After this experience this last Wednesday we are going to cut our vacation short and come back halfway from Yellowstone to SLC so we have enough time to navigate. Beware - besides the poorly designed baggage claim area - the rental car area is even farther. If you are going to rent from an offsite company it is poorly marked about where to pick up your shuttle. I am in airports every week - poor poor design. Get those shuttles running to assist people who need it.
Experience At AirportArrival Only
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"What a disappointment!"

(United States)

Trip Verified | I am a business traveler, who in a normal year, travels 200,000 miles and passes through 10-20 Airports. I was looking forward to the new Salt Lake City airport after all of the publicity touting that it would be one of the most spectacular airports in the country. What a disappointment! I don’t think the passenger experience was even considered. They amount of walking involved adds an extra 20 to 30 minutes to reach the gate. Even worse than that is there are few resources to help those who have physical issues. There is no seating on the long Aulson non functioning walkways and few carts to give people a ride. The wonderful restaurants that many of us had come to appreciate at the old airport are gone. I have to fly in and out of the airport frequently and each time I’m there I am profoundly surprised and disappointed at the layout of the airport which in actuality does not offer more gates than the old airport. I have written in voice my concerns and has been told that I am in the minority and that most people are quite happy with the airport.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"it is the most poorly designed airport"

(United States)

Not Verified | I have issues with positive reviews on the SLC airport website in the past 2 months as last time I checked in Feb. 2021, 99% were negative. I think reviews have been altered so that the public thinks this new airport is a good thing. In reality, it is the most poorly designed airport I have traveled through anywhere (and I travel a good deal). There is no thought to customer convenience or time and ease of getting from one point to another. I had to walk over a quarter mile from my parking shuttle drop, through the parking garage across a skywalk to check my bag on a different level. Had to go to another level to get to security. 1.2 mile walk to get to Southwest terminal after going through security. No bus or train option. No seating in thoroughfare if you must stop. You have to find an open seat at a gate amidst those waiting to board a flight. No Smartcarts except in parking garage at $6 fee. When returning to SLC, baggage claim sign hardly visible as it has same size small letters as Delta lounge and ground transportation and is listed with those items even though baggage claim is the main thing people look for when getting off the plane. When you finally get to baggage claim, there are no benches or seats. The seats are in one place past baggage claim. I don't know why anyone would even use them there, makes no sense! Terrible, inconvenient, difficult to navigate airport. Every business associate and personal guest has complained to me about it. I am ashamed it is our only option.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"new SLC airport is a disaster"

(United States)

Not Verified | The new SLC airport is a disaster. Everything about it is awful - they’ve crammed all arrivals and departures through a single limited space - so drop off and pick up is a mess. The have 2 concourses connected by an underground corridor which you have to walk - assume an extra half hour. They demolished the old terminals and don’t have enough gates - so planes park on the tarmac and they bus you to the farthest possible point from baggage claim. I’ve been to third-world countries with better airports. And the thing is it’s brand new - spent $1b - who are the nitwits who thought of this? I’d recommend skipping SLC and vacation elsewhere until they slap some fixes on this - a real solution is years away.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"The new airport is a design disaster"

(United States)

Not Verified | The new airport is a design disaster. We arrived by taxi about 1.5 hours before the departure time. The first oddity is that you enter on level 1, go to level 3 to drop off baggage and get boarding passes, then go down to level 2 to access the gates. A bit strange, but not a deal breaker. On level 2 there is a single TSA check point. The line had to be at least a 1/4 mile long. We had first class tickets, but did not see the priority boarding entry until we were nearly thru the general boarding line. We had the misfortune of departing from Terminal B. It took us at least 1/2 hour to walk there. I do not think we ever had a longer walk to a departure gate.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"The construction is very inconvenient"

(United States)

Trip Verified | The construction is very inconvenient, unloaded plane into a bus onto a long hot ramp. Delivered into the wrong gate, long walk to the correct gate. Walked up to the desk, clearly marked for my destination and started to ask a question. I was rudely informed that she wasn't servicing our flight yet (it was in an hour). Then asked if it was a full flight to which they replied that it was a relative term, what did I want! You know when people are being inconvenienced anyway, would it be so difficult not to act like a jerk on top of it? Is this a Salt Lake City thing? The Delta staff in Tucson were lovely.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Very poor design"

(United States)

Trip Verified | I’m a frequent traveler and SLC is one of the worst airport in the United States.. The entrance is very confusing and distance between terminal is ridiculous. Very poor design.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrible is the best way to describe it"

(United States)

Not Verified | I didn't want to believe what I was hearing about the long hike through the airport from my dad who flies all the time. He doesn't want to fly anymore because of it and now after the other day when I flew out and back in on the same day, I see why. Horrible is the best way to describe it. I am glad it was just me flying and not my child. I thought the long walk was done after the security point but man was I wrong. It then starts a long walk down a hall, then down an escalator, then down a long hall, then up an escalator, then down a long hall till it breaks up into 2 halls to gates. So ridiculous. I am seriously considering never using SLC airport again. I would rather drive 12 hours to my destination then walk that ever again. Just getting to baggage claim is a nightmare and then figuring out how to get outside to get picked up, a whole new nightmare. I don't mind walking, even though medically it is hard for me right now and I did it but that was the most ridiculous thing ever. I left mad.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"SLC Airport Authority should be ashamed"

(United States)

Not Verified | SLC Airport Authority should be ashamed. What a terrible design. Seems similar in footprint to ATL but no tram option? How could you miss that? Insanely long walks. Minimal seating for seniors to rest. Weak/unmanageable WiFi. Very poor restaurant selection; why no food court? Seriously you blew this one, and someone needs to be held accountable, but probably won’t be.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no