Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 218 reviews
2/10
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1/10

"The layout is awful"

(United States)

Trip Verified | The architects of this airport clearly have never flown or worked on a project to handle moving people. The layout is awful, the tunnel…really? look at Detroit and even dare I say it, O’Hare, one Delta lounge that is practically in downtown Salt Lake, more than a year and still taking shuttles to planes, nothing positive. The city/state should get their taxpayer’s money back.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"relatively fit, but not an Olympian"

(United States)

Not Verified | I was looking forward to the airport. I travel through here regularly. I am relatively fit, but not an Olympian. I would hate to transit, depart, or arrive here with a physical limitation. While others have commented on distance and time, I will say the shuttles from A to B are woeful. I passed several passengers struggling on the walk, and then found the shuttle driver at A heavily involved in his phone. Signage on the shuttle would be good. Regular departures would be good. More than one shuttle would be good. Proactive recruitment of riders would be good. Who supervises anyway? What happened to MBWA to check on performance or problems?
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Just not a good airport"

(United States)

Trip Verified | Horribly laid out, 5 mile walk anywhere you go. Whomever designed this airport never intended to travel through it. Food selection is very limited. Just not a good airport.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Denver or Las Vegas are much better options"

(South Korea)

Not Verified | The airport is another example of Utah never has enough money to do it right the first time 1) The people movers are narrow to allow people to pass. 2) No lounges (except for Delta) 3) A hike to get from point a to point b 4) Wifi is like going back to dial up modem speeds (slow) 5) Only one security checkpoint (I seem to recall that SLC wanted all the checkpoint equipment for free from the feds but once they had to buy it the checkpoint went down to one) 6) Global entry is not valid ID to buy a beer at the airport. I use GE to enter the security but can’t buy a beer. Figure that one out! 7) Inside the airport is cold nothing to see if you have kill some time for a flight delay. Lesson learnt - avoid this airport, Denver or Las Vegas are much better options.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Pathetic airport. Poorly designed"

(United States)

Not Verified | Flights from Helena arrive on the tarmac. Have to walk and take a bus and walk up Ramps and then change from B terminal to A. This is third world travel. Pathetic airport. Poorly designed. Why close the old terminals years before this new monstrosity is completed. Delta refuses to fly thru Minneapolis which is a great airport. Avoid Salt Lake when ever you can. Already had two nights in hotels when missed connections.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"food choices are pretty poor"

(United States)

Not Verified | It's horrid you have to walk everywhere and it's so far there are no trams there is nothing to help you to get to your gate faster. The restaurant and food choices are pretty poor. The worst thing about the airport is the security! No matter how many people are in line whether it's 10 or 1000 there are only two booths open at security every time.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very user unfriendly"

(United States)

Not Verified | Clean. Huge. Not user friendly. The signs and directions are NOT intuitive. Very confusing. Designed for Olympic sprinters, not for normal humans and certainly not for anyone with the slightest disability or anyone over age 50. The walks to the gates are endless. The art work overhanging the walkway to baggage claim is grey and dirty. I understand that it’s supposed to change colors and represent our mountains. Instead it is a multimillion dollar grey ominous colorless cloud. Unfortunately I have to travel through this airport a lot. I dread it every time. It was not designed with the customer in mind. Very user unfriendly.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"really passenger unfriendly"

(United States)

Not Verified | All that money spent for an upgrade, and the result is a really passenger unfriendly site. If you are training for a marathon (and are a very patient person) this is the airport for you. How fun to hike across a tarmac, up and down exceptionally long skyways, walk around non- functioning people movers, figure out how to get on tight, crowded escalators, and walk the entire length of the complex both arriving and departing. Not! The staff were marvelous, though, very helpful and courteous.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Who designed Salt Lake City’s airport?"

(United States)

Not Verified | Who designed Salt Lake City’s airport? Drunk monkeys? When you enter you have to go to level 3 to check in and check your bags. Then, you have to go to level 2 to go through security. Now you walk a mile, but if you have a B gate, your quest is not over. First you go down an escalator, it’s not over yet. Walk 7 minutes and go up another escalator. Voila: now you are on level B. Maybe it’s Jumanji.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this airport is by far the worst"

(United States)

Trip Verified | If possible I would give negative stars. Even though I am from Utah, this airport is by far the worst! I travel frequently and since the renovation, this airport has significantly decreased in quality to the point where i would not recommend to anyone if at all possible. Don't use!
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no