Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 145 reviews
3/10
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1/10

"SLC is a lesson in terrible airport planning"

(United States)

Trip Verified | Probably the worst major airport I’ve ever experienced in terms of layout and planning. The distance required to walk to B gates is absurd, together with a departure arrival that requires you to take an escalator up and then down to check in and access gate levels. All total passengers must endure four escalators — long ones — if going to B gates. This shows that either the architects were newbies incapable of good design, or that the City did not listen and fund properly — or both. SLC is a lesson in terrible airport planning where whomever led the work should forever be banned from any large scale public project, especially any involving public transportation.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"Do not travel to Salt Lake City if you have mobility problems"

(United States)

Not Verified | Do not travel to Salt Lake City via its new but poorly designed airport if you have mobility problems. I have regularly traveled to SLC over 55 years but will no longer do so because there is an utter lack of assistance for those who are physically disabled. I was forced to walk well over 1 mile to baggage claim and then the vehicle rental area because of a lack of wheelchair or electric cart assistance. And I had ordered this assistance in advance. I was told to "wait". After 30 minutes, the wheelchair never arrived and there was no United Airlines employee at the gate to check on the status of the wheelchair while I waited. Needless to say, the walk not only caused me pain, but also exacerbated my injuries. Further, I was almost knocked down twice by people running to catch connecting flights because they were not allowed sufficient time to cover the 1 mile walk in a safe manner. In the future I will fly to Boise, St. George, Las Vegas or other locations which do not connect to SLC and then drive to SLC if I have to go there in order to avoid the airport. But otherwise, I'm now staying away from Salt Lake for vacations and will avoid it as much as I can for business purposes.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"poorly designed airport should never have opened"

(United States)

Not Verified | This poorly designed airport should never have "opened" until all key components were up and running. The poor signage has still not improved despite numerous complaints. The wheelchair transport is a joke and virtually nonexistent unless it's between 8.00-4.00, Monday through Friday (and forget it if you dare fly on a holiday!). The bottleneck at TSA is a new twist which usually wasn't a problem before. One of the most egregious hallmarks of this billion dollar monstrosity is no train and/or shuttle. The walking sidewalks (if working) move pathetically slow. The elderly, the disabled, the unconditioned are forced to walk 1+ miles to terminal B. The response to these complaints from the paying public is signage "distracts from the beauty of the building", "wheelchair transport should be arranged through the airline by you", "TSA is being thorough", "we don't have a shuttle due to too many accidents", "there is a train scheduled to be up and running in 2024". Well none of these lame excuses helps today. I have one more trip planned this summer and after that I am done with the SLC airport.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this place makes no sense"

(United States)

Not Verified | This new multi million dollar airport absolutely sucks! Who ever approved the blueprints of this new terminal needs to be kicked in the rear end! You have to go to the third floor to check in then you have to go back down to the second floor for security. Seems like a waste of time and could be very confusing for some people. And why is it so humid in here? Somebody’s relative must of got paid well plus the kick backs some people got because this place makes no sense. The old airport was so much better than what has been built.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst laid out airport I've ever been to."

(United States)

Not Verified | This is by far the worst laid out airport I've ever been to. It is legitimately >1 mile walk from getting dropped off at the curb, go through security, and make it to the middle B gates. I'm not saying they don't have carts for the elderly or disabled to be shuttled, but I didn't see one over the course of my 20 minute walk from security to my gate. There needs to be a subway/rail system set up to accommodate travelers better. They do have moving floors in the tunnel, but there are gaps that don't have the floor. Not sure why anyone would want to get off the floor midway through a tunnel that has no services or even a bench to sit on. At minimum they should have installed two floors for each direction and have them run the entire length. Restaurants and shops are sparse in the B terminal. Giving the new design a 2/10 only because it has new paint. There's not much else that was done right with this one.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"What a shame"

(United States)

Not Verified | What a shame the officials at Salt Lake City let the imbeciles who never intend to use this airport design it for them. Along that line, those responsible for approving the idiotic design, must be held accountable as well. I've traveled around the world on business and pleasure for 40 years and never have I witnessed such ineptitude in moving people through an airport, especially one that was built in the 21st century, as the mishmash known as SLC. Twenty to thirty minute walks are great, except when traveling through an airport, but that is what the geniuses responsible for this design came up with. I suppose it didn't dawn on them the elderly, or those with ambulatory issues, may have to use this facility. Designing from scratch, with no restrictions of trying to fit a new facility within the confines of an existing airport, and this joke of an airport is what nearly $5B got the traveling public using Delta's hub in Salt Lake City.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"what a waste of space and money!"

(United States)

Not Verified | This is the worst airport I’ve ever had to travel to/from! Horrible design, ridiculous layout, incompetent staffing! I have traveled to several countries and all around the US. I don’t care how big or new SLC Airport is, what a waste of space and money!
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Beautiful airport, awful design"

(United Kingdom)

Not Verified | Beautiful airport, awful design. I would hazard if at the end of “b” gates, you’d have to walk 1/2 mile to get to baggage. Any other airport of this size in the world would have shuttles or a train. I’m in good shape, and I’ve never failed to break a sweat walking either to baggage or exit. Very poor design. It’s time inefficient and unpleasant. The fix? Put in a train.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Do not go to this airport if you can't walk well or long distances"

(United States)

Not Verified | I have never seen an airport that requires the people traveling to walk as far between terminals as well as poorly marked as for which way to go such as A to B. Our plane sat on the tarma longer than it should have before letting us disembark therefore we had limited time to get from place to place. Signs were not placed well to direct which way to go to B terminal and the walk was horrendous. The mass of people walking through the airport was unbelievable and although moving sidewalks were offered, with people not moving over to allow the folks that need to get somewhere to get there. Do not go to this airport if you can't walk well or long distances. Get some trains like Atlanta, or something. Poor design. I will find another airport to go to before I fly back thru this one. How do you pass the ADA standards for disabled folks?
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"I now avoid SLC at all costs"

(United States)

Trip Verified | I used to fly into SLC a lot since I'm living in a small town in Southern Utah who's airport only serves 2 flights a day (Delta to SLC). SLC used to be a great place to transfer with immediate access to the terminal via a short concourse upon deplaning. Now for the smaller flights you get dropped off on the tarmac where a shuttle specific to that flight awaits the plane. The worst part is that that shuttle will not leave the location until every last passenger, crew member and checked carry-on luggage has been piled into the shuttle. Expect an extra 20 minutes at least until you get to the terminal. I now avoid SLC at all costs and drive a bit to other airports that don't force an SLC stop, but unfortunately I'm captive many times and there are no other solutions. If you're picking up luggage in SLC from one of the smaller planes, it could be an hour from landing. It's a shame that what was once a great airport has been redesigned with such little concern to user experience.
Experience At AirportArrival and Departure
Date VisitNovember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no