Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 175 reviews
2/10
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2/10

"consider installing a train or shuttles"

(United States)

Trip Verified | The new airport is beautiful, spacious, clean, and all staff is friendly, but the distance you have to walk from Terminal B to Baggage Claim has got to be more than a mile! When you are walking and pulling a suitcase it’s exhausting. I can’t image what elderly people must think. Please consider installing a train or shuttles!
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"The airport is a joke!"

(United States)

Not Verified | First, the positives: it’s nice and new, clean and spacious. The employees pushing our wheelchairs were very nice, pleasant, and strong as one person pushed two of us at once! Kudos to them! But those are the only things I can think of. The negatives: way too big and impossible for anyone in their 70s or 80s to walk! I don’t know who planned this airport without any type of tram system to get one to their gate. It is literally a mile or more walk! Baggage claim is nowhere near the gates. Not enough places to get food. We have family in Utah, but this may be our last flight there. The airport is a joke!
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this is the worst airport I can think of"

(United States)

Trip Verified | Wow. Where to start. I have over 4 million lifetime miles. I’ve traveled to 40 countries. Aside from perhaps the Berlin airport, this is the worst airport I can think of. For starters, the signage is a complete wreck. Departure gate info is so hard to see from the car rental return that I missed it not once, but twice, wandering around. Next, they have about 25 state-of-the-art check-in lines which are usually at half capacity or less. But the real kicker is that the TSA precheck line is at the very end of the line and is the old “push your bags along the steel table” throwback from 20 years ago. If that isn’t bad enough, they allow anyone (precheck or not) through this line. So the precheck line is always the longest, because there is only one, it isn’t automated, and you always have 5 people ahead of you stripping off all their clothes because they got in the wrong line and the airport is too cowardly to redirect them to one of the 12 open lanes they should be in! Complete lack of supervisory control. Then, when you get to the terminal, there is seriously almost no places to eat or shop. I don’t know how to explain it. All that space and it’s just so poorly managed. Also it’s sterile. No character (unless you want to count a few hastily drawn murals in the basement). Ok. So I haven't even gotten to the worst of it. Here we go. The walk to B gate is unbearable. 20-25 minutes and I am not joking. And most of it is in the basement. Not a pleasant walk. But then when you get to your terminal and it’s time to board, they literally ignore all priority seating benefits and let everyone rush the podium at the same time. Then they lead you down a very long ramp to the tarmac. Then you are headed into a little tin shed that is not even weatherized. If it rains you get wet. If it snows, there is snow everywhere. Then you have to board a bus (I’m not kidding) and wait there while they cram you in. Then you drive alongside the runway for quite a distance. A plane was taking off next to us and we were literally choking on Exhaust fumes. Then finally we get to our plane and basically free-for-all boarding. This airport is a $4 billion tragedy.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"the mask mandate is not being enforced"

(United States)

Not Verified | Airport is fine and all but the mask mandate is not being enforced. So many people are sitting around, talking on the phone, sneezing and talking on the phone without their masks on.
Experience At AirportTransit
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"has become one of the most user unfriendly airports in the nation!"

(United States)

Trip Verified | Wow! By building a new terminal facility this airport has become one of the most user unfriendly airports in the nation! Distances are huge between check in, security and the terminal gates. Mobile walkways are few. No longer is this place worth flying out of. It's sad. This airport used to be great.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Horrible long walk to and from gates"

(United States)

Trip Verified | Horrible long walk to and from gates. Poor signage. No place to sit on the walk. Few places to get food. Not a good airport. On the positive side. I think some one on the board of directors heard the message that the walk to gates was bad. I think they are working to fix the problem. There is construction that looks to be a shorter way to the gates.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"possibly the worst airport in the U.S."

(United States)

Not Verified | The new SLC airport is possibly the worst airport in the U.S. and a disaster to navigate. I much prefer the old airport that was easy and quick to get to gates.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"airport is the least customer friendly I can remember"

(United States)

Trip Verified | After not flying for nearly 1.5 years, I was excited to experience the “new and improved” Salt Lake City airport. I cannot tell you how disappointed, disturbed and even mad I felt after walking for what seemed like miles to finally get to my ride waiting outside. Salt Lake planners—what were you thinking? This airport is the least customer friendly I can remember. In most of the place, the vibe inside is cold, unfriendly and impersonal. I can’t rate airport staff because I didn’t see any. I am nearing 70 and although I was able to make it around the place, my dreams of traveling more now that we are retired may require some rethinking. I don’t know how much longer I will be able to handle the marathon walks from terminal to terminal, etc.. I feel extremely sorry for older travelers, for those in wheelchairs or mobility challenged, as well as parents dealing with young children and lots of luggage. There are no trams at all, no moving vehicles for those with mobility issues, and totally inadequate/unclear signage. How sad and tragic. I, frankly, felt embarrassed by this disaster. Other than the bathrooms, which were nice, everything else is a big fail! I never thought I would say this, but I really miss the old airport! Granted, it wasn’t perfect, but I would take it any day over this costly boondogle. What a shameful waste of taxpayer dollars. It makes me want to sue the architect. I wish we could raze the place and start over.
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"Who designed this catastrophe of an airport?"

(United States)

Not Verified | I used to make fun of people who wore workout clothes on airplanes. But if I ever go through SLC airport again I'll be wearing mine for the 5K ahead of me to get to the B gates. Wow! Who designed this catastrophe of an airport? I am a Denver resident and travel frequently for business. It looks to me as if they wanted to pattern this airport after DIA, but without trains or sufficient moving walkways. On my visit two of the moving walkways were inoperable, which seems almost criminal. I personally witnessed two elderly people taking breaks against the wall red-faced and breathing heavily. I truly hope someone sues this airport authority if a heart attack or other exercise-induced medical incident occurs. The airport should come with a warning, like an aerobics class you might sign up for - "must be physically fit and have a doctor's permission to fly through SLC airport."
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

"very long walking times"

(United States)

Trip Verified | My experience at the new Salt Lake City Airport has been mainly a negative one. The airport is huge with very long walking times to B gates which my past 3 flights have been out of. TSA takes much longer due to a weird setup of agents spaced out and requiring time after the previous person has finished, to get to them. I had to park my car to assist my 11 year old granddaughter to get on her flight and was in the airport 2 hours and 8 minutes. This cost me a grand total of $15. I'm beginning to completely hate flying. The hidden charges for everything, snacks, drinks, carry-ons, seats! Give me a road trip any day, even with high gas prices.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no