Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 235 reviews
2/10
No Skytrax Rating
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1/10

"disaster of an airport"

(United States)

Not Verified | So sad to go from an old airport that had character and was functional to this disaster of an airport. The design, the artwork, the entire thing a waste of $4B. Sad.
Experience At AirportTransit
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"falling apart in numerous places"

(United States)

Not Verified | The people who designed, approved, built and completed thus airport all need to be fired. This relatively new structure is already cracking and falling apart in numerous places. There are no trams, little to slow moving walkways and forced to do a death walk or run to you flights. Yes, the aisles are much wider but starting to be cluttered with bs to distract people from death walk and is now a bunch of hazards. All this space, no seating at gates still, just like slc before. Food is over priced, unlike advertising as faur market value. Nothing but lies, deception and a complete waste of tax payers money here. Too much area to clean, so they appear not to even care about all children feeding giant dust bunnies.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Pure stupidity"

(United States)

Not Verified | Pure stupidity. The layout is horrible and makes no sense. How can a layout be so poorly designed? As soon as you walk in, you need to go down escalators and elevators to get to the gate.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely worst airport ever"

(United States)

Trip Verified | Absolutely worst airport ever. I am a million mile and diamond medallion so have experience many airports. Whomever designed this airport should be fired. Do not design another. It is the most unused friendly airport I have been to. I try to avoid this airport at all costs. I would rather fly out of LAX. The walk is atrocious, then if you land in B terminal and want to visit the sky club you may need to be an Olympian to visit it and get back to the B terminal. I know they are still under construction but there has to be a better way to move people.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the most ridiculous airport to fly into"

(United States)

Not Verified | This is the most ridiculous airport to fly into. You have to walk a mile to even get to baggage claim. The passenger pick up is even worse. Once you are outside, there is no where to cross to the pick up lane unless you are taking ride share or uber. You have to walk back inside and go up the escalator and across the bridge for regular pick up.
Experience At AirportArrival Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"Who in the world designed this airport?"

(United States)

Trip Verified | Who in the world designed this airport? And what were they thinking? I departed and landed at the far end of the B terminal and was shocked at how far away the airport exit and or entry was. Oh and did I mention that once you get through the departure gate you will go down ramps, ride a bus and then walk on more ramps before you even get to your plane! I know it's under construction but there must be a way that is a little more convenient for the passengers! I requested wheelchair assistance but no one was around, so I started to walk and walk and walk and walk. On arrival, I finally got to the end of the B terminal and figured baggage claim would be between B and A. Oh no, now you have to walk the entire length of the A terminal to get to baggage claim. If they are going to stick with this inadequate design during construction there really needs to be a better way to move people. All the nice shops and restaurants are irrelevant when most people are rushing to make the walk from hell in order to catch a flight. Driving looks much more appealing to me these days.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"employees are rude and impatient"

(United States)

Not Verified | The employees are rude and impatient. This was my first time flying on a plane by myself, my second time flying a plane in general. And of course, I was terrified. At the Baggage Check, the employee was not professional at all and made everyone feel very unsafe and scared by yelling "OKAY EVERYONE, THERE'S A LINE, NOW GET INTO THE LINE." there were only a few people in line. Of course, there were more people, but there were many more ways he could have responded in that situation. When my baggage was checked and cleared, I had to go pick up my baggage and put on my shoes. These employees also weren't great. All they were doing was making you feel slow and stupid. They all were yelling to go fast, there are people behind you, go faster, etc. At the airport that I departed to get into SLC airport, they were so kind, understanding, and sweet people. I never want to go to SLC airport again.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Be prepared to WALK and WALK and WALK"

(United States)

Trip Verified | 30 years experience as a flight attendant, I’ve been to airports all over the world! Without hesitation, I’ll share - this is a BAD design! Be prepared to WALK and WALK and WALK! Then, when you think you’re making progress, there’s more walking. I don’t know of any airport I’ve visited that has signs declaring, “7 minute walk” ahead. Washington Dulles, is an old design, built many years ago… known in the airline industry as an “avoid” airport. SLC airport is new and by far, worse! A new candidate for “AVOID” this airport!
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst designed airport in America"

(United States)

Not Verified | This airport is easily the worst designed airport in America. The amount of walking required to reach the B gates is absolutely ridiculous. There are a few moving sidewalks, but not nearly enough. For a person with any type of disability, it is nearly impossible to reach your gate without being utterly exhausted or without missing your flight. We prearranged for wheelchair assistance for my 80 year old mother, but they left her sitting at the arrival terminal for an hour before they showed up, and only after a complaint was lodged. Very frustrating. 10,000 times worse than the old design
Experience At AirportArrival Only
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"ridiculous interior wall sculptors"

(United States)

Not Verified | Much has already been said about the poor planning and layout of this airport, so I won't overstate the obvious. What baffles me is that they actually spent taxpayer dollars on the ridiculous interior wall sculptors and seating things that are supposed to be the focal point of this facility. The artist claims that these represent Utah's landscape. Nothing could be further from the truth. They look like something George Jetson may have liked. I guess if you just stare at the salt on the salt flats you might see something similar. They should have just painted the walls and set up some folding chairs. It would look better and saved the taxpayers a ton of money.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no