Salt Lake City Airport

✅ Trip Verified | Who in the world designed this airport? And what were they thinking? I departed and landed at the far end of the B terminal and was shocked at how far away the airport exit and or entry was. Oh and did I mention that once you get through the departure gate you will go down ramps, ride a bus and then walk on more ramps before you even get to your plane! I know it's under construction but there must be a way that is a little more convenient for the passengers! I requested wheelchair assistance but no one was around, so I started to walk and walk and walk and walk. On arrival, I finally got to the end of the B terminal and figured baggage claim would be between B and A. Oh no, now you have to walk the entire length of the A terminal to get to baggage claim. If they are going to stick with this inadequate design during construction there really needs to be a better way to move people. All the nice shops and restaurants are irrelevant when most people are rushing to make the walk from hell in order to catch a flight. Driving looks much more appealing to me these days.

Not Verified | The employees are rude and impatient. This was my first time flying on a plane by myself, my second time flying a plane in general. And of course, I was terrified. At the Baggage Check, the employee was not professional at all and made everyone feel very unsafe and scared by yelling "OKAY EVERYONE, THERE'S A LINE, NOW GET INTO THE LINE." there were only a few people in line. Of course, there were more people, but there were many more ways he could have responded in that situation. When my baggage was checked and cleared, I had to go pick up my baggage and put on my shoes. These employees also weren't great. All they were doing was making you feel slow and stupid. They all were yelling to go fast, there are people behind you, go faster, etc. At the airport that I departed to get into SLC airport, they were so kind, understanding, and sweet people. I never want to go to SLC airport again.

✅ Trip Verified | 30 years experience as a flight attendant, I’ve been to airports all over the world! Without hesitation, I’ll share - this is a BAD design! Be prepared to WALK and WALK and WALK! Then, when you think you’re making progress, there’s more walking. I don’t know of any airport I’ve visited that has signs declaring, “7 minute walk” ahead. Washington Dulles, is an old design, built many years ago… known in the airline industry as an “avoid” airport. SLC airport is new and by far, worse! A new candidate for “AVOID” this airport!

Not Verified | This airport is easily the worst designed airport in America. The amount of walking required to reach the B gates is absolutely ridiculous. There are a few moving sidewalks, but not nearly enough. For a person with any type of disability, it is nearly impossible to reach your gate without being utterly exhausted or without missing your flight. We prearranged for wheelchair assistance for my 80 year old mother, but they left her sitting at the arrival terminal for an hour before they showed up, and only after a complaint was lodged. Very frustrating. 10,000 times worse than the old design

Not Verified | Much has already been said about the poor planning and layout of this airport, so I won't overstate the obvious. What baffles me is that they actually spent taxpayer dollars on the ridiculous interior wall sculptors and seating things that are supposed to be the focal point of this facility. The artist claims that these represent Utah's landscape. Nothing could be further from the truth. They look like something George Jetson may have liked. I guess if you just stare at the salt on the salt flats you might see something similar. They should have just painted the walls and set up some folding chairs. It would look better and saved the taxpayers a ton of money.

Not Verified | Pretty poor execution on this “first phase” of the new SLC airport. Long walks, not enough gates for the planes, bus rides between plane and gates goes in circles, long gate walk in hot and covered walkways, ride bus driver, and on and on. I think you get the point that the distances are great and it makes traveling through a bit of a hassle. Will probably look for a different transfer location next time.

Not Verified | I have never waited longer in a security line with so few people in line! There were approximately a dozen people in the TSA pre-check and CLEAR line combined. Only one official was on duty checking our IDs. There was only one of two aisles open for security screening of bags (for the TSA pre-check and CLEAR folks). It took so long to get my two bags, each in a bin, onto the conveyor belt, because, unfortunately, I was directed to the front spot, which requires a TSA attendant to stop others' bins before mine can even be put on the conveyor belt. I've been stuck in this position before at this airport, and it was impossible to get my bins on the conveyor belt without the aid of a non-existent-at-the-time attendant. This time, the attendant did stop the forward motion of the bins headed my way which allowed me to put my two bins on the conveyor belt. Next, you stand and wait for your bags to travel through, and there is this place, after screening, where each bag stops. You stare at your stopped bag, hoping it will continue forward instead of sliding to the side to go down the other conveyor which indicates that your bag has to be investigated. While standing in line, several people's bags met that fate, and you could hear a groan each time from the passenger whose bag it was. This also happened to me. It was determined that my bag "wasn't screened properly" and had to be sent through again! Understaffed, poor system design, very frustrating.

Not Verified | Whom ever designed this huge mistake succeeded! This is the worst airport ever! Ample wasted space, waste of tax payers money with all the artsy nonsense that nobody cares to look at because they are worried they may not make their gate on time as they travel thru the gates of a supposed "7 minutes walk" of HELL to the B concourse, which of course is closer to Denver - poor planning! All in the name of trying to be something we are not - New York, Chicago, Atlanta etc. Make sure you pack a lunch and your bags, good shoes, lots of liquor and some tolerance when flying in and out of the not so Great Salt Lake - soon to be the Great DRY Lake.

✅ Trip Verified | Worst airport I’ve ever been to. You have to walk longer than any other airport in the world. Ridiculous wait times and bad signage of where to go. A lot of confusion. Planning and designing of this infrastructure was the worst I’ve ever seen.

✅ Trip Verified | I travel internationally for work and pleasure constantly, not impressed. If you want to get ahead of the line for a transfer flight...forget it. Unlike most of the international airports I've been too, they make you wait and pick up your checked baggage first, if your bag isn't the first one out, you get to wait in a long line for passport control. No separate line for MPC, same as Global Entry, but you are not rewarded for being ready and having it filled out beforehand on the MPC app, they just made me stand aside while the federal officer let every Global Entry person pass by me that had to fill out paperwork once they got to the terminal. So make sure your layover is long, Salt Lake Customs has no intention of making it easy or efficient from what I've seen.