Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 145 reviews
3/10
No Skytrax Rating
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1/10

"large, spacious and clean, but not designed that well"

(United States)

Not Verified | The airport is large, spacious and clean, but not designed that well. A lot of wasted space that requires a lot of unnecessary walking. The TSA priority lines are a joke. They have some agents sitting at their stations with no one to screen while other lines are overcrowded. Will not be coming through SLC airport in the future.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"The new SLC airport fails at all of these"

(United States)

Not Verified | How to gauge if an airport is a good airport? Average walk time to a gate from the entry? Average walk time from gate to gate? Food options? Average distance of food/drinks from a gate? The new SLC airport fails at all of these. I've listened and talked to airline personnel, strangers, and friends about how painful it is to walk such long distances and the limited food/drink options. I read a Deseret article where they talk about it a "cathedral to transportation". I think that might be the problem, they thought they were building a church not an airport people need to use.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Laughable that anyone thought this was a good design"

(United States)

Not Verified | Worst renovation ever and will only get worse as more people travel. TSA struggled when few people there with new equipment. Can hardly imagine a busy day. The ingress and egress into the airport will lead to multiple accidents and already unsafe conditions driving into the airport. Laughable that anyone thought this was a good design.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"should be fired over this airport design"

(United States)

Trip Verified | Someone should be fired over this airport design. It is not reasonable to expect the average person to walk this distance dragging a 30 pound suitcase. If you don’t need to fly into SLC, don’t.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the least friendly airport"

(United States)

Not Verified | This airport is a disaster! This was the least friendly airport for its patrons that I have ever been in, and I have traveled a lot. I was excited to try out the new airport since I'd heard so many things about how streamlined and efficient it would be. That is absolutely not the case. When we first departed from the airport, I was very disappointed with how humongous it is, with no concessions for people to move through it easily (except a few slow moving walkways). It is so large it's difficult to get from one place to another, and it takes forever to get anywhere. It seems as if you're walking for miles before you get to your destination, and the signage is not clear, you're not sure where to go. It was a disappointing experience. However, our return experience was even worse! We are 65 and 70 years old. Although we're on the older side, we're in pretty good shape, having just returned from a dive trip. After traveling all day and being worn out from travel, we thought we were going to die of exhaustion before we got out of there. I'm sure we must have walked over two miles just to get out! I have a bad right hip which is usually manageable, but after walking and walking and walking, and walking some more, I thought I was going to die before I got out of there. There are no accommodations for those with health difficulties - how did they ever pass ADA regulations? I didn't see one vehicle that could move elderly or disabled people from one place to another. The design is horrendous - it is so spread out, it's definitely not conducive to anyone that has difficulties ambulating. There is no tram system, as is used in most other airports to move people from one section of the airport to another. Although there is a place for a future tram, it needs to be put in place immediately, not years down the road. And, the way it's laid out, I'm not sure it will decrease the walk time for the patrons. Who designed this thing, and did the city actually sign off on the design? Did they not care about whether it was doable for its patrons? Obviously, no one thought about those that cannot easily walk several miles. And, they have cast the parking shuttles into outer darkness, probably to benefit themselves and their own parking garage. After picking up baggage, you used to be able to walk out the door and pick up the parking shuttles. Now, after walking through the whole airport, you then have to walk another half mile to get to the outside rim of the parking lot to a small designated spot for the parking shuttles. It appears they're trying to drive them out of business and inconvenience their customers! It is really a travesty! The next morning I was almost lame with pain from trying to navigate the airport with my sore hip the night before. I will do everything I can to avoid this airport, I will be driving whenever possible simply to avoid this airport.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"It really is a joke"

(United States)

Not Verified | Agree with the poor reviews regarding layout and design. Whoever designed this and whatever board approved said design are clueless. The tight connections that Delta was known for here are still present, yet you have to strap on your Hokas and be ready to run a marathon. It really is a joke. I’ll take extra flights to avoid this airport.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"they will never be able to fix the design of this airport"

(United States)

Trip Verified | I can not complain enough, swear enough or be so damn disappointed in this airport. I have been flying out of the old airport for more than 15 years 2 times per month or more. It was amazing, easy and efficient. My colleagues loved coming to see us in SLC and always complemented us on our easy our airport was to navigate. We went from my No. 1 most favorite airport to the absolute worst airport in the whole world. Of course it looks nice and is clean, it's new. However they will never be able to fix the design of this airport and the amount of time it adds to my regular travel plans. It will take me 30 minutes just to walk from terminal B through terminal A out of the building and all the way back around to catch the train. I used to be able to walk off the train and onto my flight in 20 minutes, that includes going through security. Anytime you have to post walk times, you failed. I seriously want the tax money back that paid for this. I just cant tell you how mad I am that this is my home airport. Airlines! Please start trying to add flights in Provo! I don't want to have to use this airport.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"What a shame"

(United States)

Not Verified | What a shame. This airport might look flashy, but it worse than the one it replaced in literally every other way I have experienced and can think of. It is truly a tragedy that we are stuck with this utterly horrible design for decades.
Experience At AirportArrival and Departure
Date VisitMarch 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"We are so disgusted at the layout of our airport!"

(United States)

Not Verified | We are so disgusted at the layout of our airport! It is such a mess to find where to go! It takes forever to get from point A to point B, you could die of a heart attack! No help, no chairs! I could not take my mother on a trip, she would not survive the airport! Also the park n jet shuttles etc are cast out into outer darkness way behind the entire airport why? You can’t treat us all like this! We will try to avoid this airport, sad thing is that all of our kids and 11 grandchildren live out of state and it doesn’t make them want to visit home now. So sad!
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"A total and utter disaster"

(United States)

Not Verified | A total and utter disaster. The people who designed the new SLC airport should have to spend every work day walking the miles and miles of corridors to go from plane to baggage claim or from entry to gate. It’s simply too much walking. I don’t know how anyone with a disability or anyone elderly can deal with this place. Are we not wanted in Salt Lake City? How on earth did it pass ADA regulations? Not only are distances a problem but checking in on one floor then having to go to another to get to security and the gates makes absolutely no sense. It may be more efficient for the planes but it’s hellacious for the flying public. Can’t understand how such a project could be so badly botched.
Experience At AirportDeparture Only
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no