✅ Trip Verified
| I have used this airport for many years to travel on business in the western USA. After my recent experience at the "new" airport, I will be looking for a new western USA base. Simply put, I honestly cannot think of anything positive to say about this new airport. The new parking garage is a mess. The signage is quite poor. I wanted to park my rental car in the short term area as I have always done. But when I pulled up the ramp, there were two ways I could go: the left-hand ramp went up, so I took the right-hand entrance. The garage is very poorly designed. The entrances to the garage are VERY narrow, and you have to enter on a right-angle, which made things very tricky. Fortunately I had a very small car, but it was a tight squeeze even so. Once I got into Level Two, I saw a sign stating that overnight parking was not permitted. I drove around for a least 5 minutes, trying to find either someone to help me or the way up to Level Three. There WAS a booth that said "Information" but no one was around. So I drove around for another 5 minutes, trying to find the exit. There are signs pointing to "exit" but in fact many of them just lead right back into the same level! When I finally DID find the exit, it was unmarked, off to the side in an odd location, and not only did it require a 90-degree turn, but there was a long concrete barrier about six inches high alongside the exit. I couldn't pull into it, so I had to go all the way around and then swing wide. As it was, it was a VERY tight lane, as was the entrance to the down ramp. When I finally got to the exit, I asked the lady at the ticket booth where I could park overnight. She told me to go left, up to Level Three, and that she would immediately call her supervisor, who would meet me at the entrance, to help me. Needless to say, no one up there on Level 3 either. When I got down to the check-in area, it was absolute chaos. Long lines to get a baggage tag, even longer lines to drop the bag off: and the counters were fully staffed. The chaos was not the fault of the airline, but rather the poor airport design. Very poorly laid-out and definitely not customer friendly. I asked the lady at check-in how I was to get to my gate. She said, "you're at B20" and that's a bit of a walk: 1.2 miles, actually." As it turned out it was even further than that! Another airport employee told me later that they were going to build an underground train to connect Terminals A and B, but had no idea if/when that would actually be completed. Several of the rolling walkways were also not functioning. I felt sorry for the older people that I saw that were clearly struggling with that hike. The signage throughout the airport is poor. For example, to get to Terminal B from Terminal A, you have to walk halfway down Terminal A, then take the stairs (or escalators, if they're working) down to the tunnel that leads to B. One would think that this would be frequently signposted but in fact it is not. I wandered around for quite a while before I stumbled upon it. Returning to SLC was more of the same. There are a few signs for "Baggage Claim" and then they suddenly disappear. Again, a fair bit of wandering and I finally found: right at the entrance to Terminal A! Not secure at all. For those of you that travel internationally, let me describe SLC: it makes Frankfurt or Paris Charles de Gaulle seem organized and friendly. By the way beer and coffee are basically your only food options..