Munich Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 287 reviews
5/10
5 star Skytrax Rating
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2/10

"Rude and arrogant security personnel"

(Norway)

Trip Verified | Rude and arrogant security personnel. Making jokes and improper comments. Incompetent baggage loading. The co-pilot had to do the loading himself. The incompetence caused a delay of almost an hour.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

“no shuttle bus waiting"

(Portugal)

Not Verified | Connecting flight MUC-LIS, after arriving from DRS. Operated by LH. Flight from DRS arrives on schedule but there is no ground crew and no shuttle bus waiting at the parking slot; after a while, bus arrives, takes a route around Midfield Terminal (where my connection was due) and drops everyone at T02South, from there we jog to the opposite extreme where another bus (no rail), already departing. Gate closure is avoided by 2-3 minutes.
Experience At AirportTransit
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

“chaos and a disgrace”

(United Arab Emirates)

Not Verified | The management of the Munich airport should be ashamed of its performance and that of its staff. The security processing at Munich airport is a chaos and a disgrace. The line is long and is handled with inefficiency, incompetence and disrespect. The staff are completely unfit to deal with international passengers and may be best re-deployed as prison wardens. We and several other parents of young children were not allowed to bring water for our young children (which, with a lot of kindness I could accept although that rule seems to vary from airport to airport) but instead of having the right equipment (such as a bin, as found in other airports) for people to empty any unauthorized water, we were shouted at and rudely ordered to drink the water ourselves. Naturally after refusing to drink all our kids' water, we were told to leave the line and go empty the water in the airport toilet found several minutes walk away and one floor down. The most tragic part is that it is the second time in 6 months I have witnessed this at Munich airport. This time even the airline check in staff warned us that the security clearing at Munich airport terminal 1 is chaotic and the staff is acting in a disrespectful and arbitrary way with customers. They also told us that they have to deal with regular breakdowns with the luggage management system causing delays. So much incompetence and inefficiency cannot be only due to the staff facing the passengers but to their management. We would avoid Munich airport at all cost and advise that you do too. 0 is the rating they deserve.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"they shut down the whole airport"

(Germany)

Trip Verified | First snow in Munich, which is normal this time of the year, and they shut down the whole airport. Then they have nothing for the stranded passengers - no blankets, no emergency beds. And no taxis to go to an hotel.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"a stressful experience"

(France)

Not Verified | I had to wait for 45 minutes to get through security check. Many people from the airport staff were talking together. There was a huge amount of people waiting to pass the check point, but the staff was very very slow. I almost miss my connective flight. Probably they should drink coffee to be fully awake at 6am. When I finally reached the boarding gate, the women told me she was closing the gate. I told her many people were still at the check point. She was sorry but she had to close the gate. I don’t know if people missed their flight. Just a stressful experience.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"wonder for what you are paying for"

(Germany)

Trip Verified | You better avoid German airports. In Amsterdam, you are through security in a few minutes - in Munich, it always takes long. Long walks, and bad operations. Today most flights delayed because they have not enough people in ground services. You wonder for what you are paying for.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Staffing was seriously lacking"

(United States)

Trip Verified | MUC has always been one of my favorite airports, but during the 2023 summer high season, this gem of an airport felt like it has hit some hard times. Staffing was seriously lacking, and on our flight day, customers had issues with online check in. So at the airport lines were snaking with people trying to make their flights. We arrived 3 hours before our flight to JFK, and we barely made it. Not the efficiency I expected. Is this the new norm?
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"a billion sign posts"

(United Kingdom)

Not Verified | If you could design an airport which maximises frustration, confusion and misery, you would design what they have regurgitated from the beautiful lands of Bavaria. Imagine a billion sign posts to god-knows what. It’s like playing a game of snakes and ladders except that rolling a dice is replaced by walking hundreds of metres and hoping that you don’t run into a dead end. Good luck trying to find your check in desk.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"an hour to get through passport control"

(United Kingdom)

Trip Verified | Worst airport experience ever. Upon arrival took over an hour to get through passport control, seemed like the people working in passport control took delighted in holding non Germans up Upon departure there is nothing good about this airport. Lack of signage at Terminal 1, long walk to get to departure gate, lack of toilets and the ones that were were dirty and busy, queues at the limited eating areas resulting in us getting nothing to eat. Will never come back through this airport (thought Turkey was bad but that was expected) actually felt like we were being treated like cattle
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"change the departure gate last minute"

(Germany)

Trip Verified | It can change the departure gate last minute so you either end up running to the gates or miss the flight. This time I have passed the security gates and received the info that the flight would depart from K14 to which I proceeded immediately. Before sitting down I checked once more if the gate shown is still the same, which it was, both on the large announcement board and the small board at the gate. When it came to boarding, I was wondering as no announcement was made. At this point I realized that they have changed the gate within the last few minutes without announcement causing me to miss my flight. The initial gate was shown to be K14, according to the staff at the service desk it got changed to K6 and according to data sources such as flight radar and cirium the departure gate was K22. This airport is understaffed, staff doesn't like to work there and the signs and directions at the airport are horrendous. Terminal 1 is definitely the better terminal. Terminal 2 doesn't have plug sockets and only 2 what i don't even want to call a restaurant with limited choices of food.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no