Munich Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 293 reviews
4/10
5 star Skytrax Rating
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5/10

Munich Airport customer review

(Croatia)

I'm regular user at MUC-T2 which is a pleasure. Always clean quiet. Within Schengen area (G zone) free warm drinks and all sorts of German & International newspapers in small galleys. Very easy transit enough seats to rest and enjoy drink and papers. Enough shops and cafes. Security control sometimes too firm and pert but nothing to be surprised with.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Lithuania)

Well planned easy to navigate clean efficient very fast security/passport controls (perhaps the fastest that I have ever seen) excellent transport connections and a pleasant atmosphere. Simply a great airport and surely one of the best I have used. Not as amazing and glamorous as Changi but certainly deserves a place in global top-10.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Czech Republic)

I added a review about a month ago when I landed in MUC with Etihad. This time I flew Egyptair and landed in the Lufthansa (star alliance) terminal and as if I landed in a different airport altogether. The terminal offer much more space than the non-Star Alliance terminal. Passport control a breeze baggage claim took around 20min to get the bags on carousel but not that bad then out to exit. Definitely a far more civilized way to travel than the other terminal which I went through this time as well towards the parking and I saw the same mess I saw last time - lots of people crowds and no space.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Munich Airport customer review

(United Kingdom)

Flew out of Terminal 1 recently. A well resourced efficient airport; very helpful passport and retail staff. I witnessed (and experienced) an appalling level of completely unnecessary rudeness to several customers from one member of the security staff however. Had we had sufficient time we would have taken her name and reported her behavior which was nothing short of bullying to her manager. A real pity that the pleasant atmosphere of an otherwise customer centred German airport where other members of security staff have been well trained to carry out a vital job with courtesy and professionalism should be soured by a member of staff with a clear agenda to exercise her power to humiliate and intimidate paying passengers. A very poor last impression of Munich.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Munich Airport customer review

(France)

Beautiful airport but if have short connections coming from a non-Schengen country to a Schengen country avoid Munich. Distances are adapted to marathon runners mobile walkways are scarce cover only a fraction of the distance (if not under maintenance) lots of escalators.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Munich Airport customer review

(Czech Republic)

Flying to and from Munich to Abu Dhabi with Etihad. This was my first experience with MUC and has left me with mixed feelings. The airport is very clean and fair amount of shopping.. nothing great but sufficient. Arrival from AUH with a full A330-200 (shorter version). The line for passport control was very long and slow. Only 2 passport control officers available and the containment area for the passengers was ridiculously small and claustrophobic even with lots of glass around opening the "area" optically. I cannot even imagine how would the place look like in the rush hour of if a couple of flights arrived at the same time. At departure the chaos was unbelievable. Again small containment area with check in counters (around 10 at a time) and passport control just next to them. So today around apx. 700 passengers stood in a chaotic and long and incredibly slow lined mixing with people trying to get to check in counters. 3 flights (London Moscow and Izmir) were boarding so many passengers had to get to the front of the line to catch their flights. Passport control couldn't even process faster as the lines were stuck as Xrays were just behind the booths making the process even more painful. Will try again in a month and see if this is was just a "bad day" - but all in all a rather bad experience. And charging 1 EUR for trolleys might not sound a lot but it gives a very strange first impression.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

From and to Helsinki. Very efficient airport. Everything is easy to find. Very many stores for shopping. My luggage arrive on time and the security took less that 5 minutes during departure.
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2/10

Munich Airport customer review

Departure from Terminal 1 B-Gate area flying British Airways. B-Gates are separated from other Gate areas in the terminal and there is little choice of duty free shopping and dining/bar options available. I also wasn't able to use the priority pass lounges as a result. Toilet facilities are basic and not as clean as I would expect for an international airport. The Airport charges for use of luggage trolleys in the departure area regardless of whether you will return the trolley - anyway odd to charge for a major international airport and when you have paid airport taxes. The security check was strange - after my bag went through the x-ray machine it had to go through the x-ray machine again but with my bag open and in a position where everything could potentially fall out. The security staff did this without asking me first and without any apology or explanation. Overall not a good experience.
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5/10

Munich Airport customer review

I have traveled through several times between US and Southern Africa and everything you might need en route is right there including train connection into Munich for the 12 or so daytime hours to kill between flights (US to Africa) and a great - if expensive - hotel for the necessary overnight stop on the return leg.
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1/10

Munich Airport customer review

Arrived into Terminal 1 on Aer Lingus totally chaotic. Followed the signs and were directed down an escalator into a tiny border control area which was then found to be closed; there was a serious danger of injuries as there were still people on the escalator even through the area was now over crowded. Eventually found an open border control at 21.00 on a Thursday but then discovered that the signs to the U-Bahn are less than visible; when we found the way it is a very long walk to the station. On return security is a joke; "empty everything out of your pockets including a plastic ball point pen" and still set the alarm off; my wife carries a nebuliser (basically a small compressor) needles and syringes this passed through the scanner without any comment or question. MUC Terminal 1 is a joke!
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