Munich Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 295 reviews
4/10
5 star Skytrax Rating
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3/10

Munich Airport customer review

(United Kingdom)

Departing for EDI. Terminal 1C (non-Schengen). Positives the rail link (S-Bahn) out to the airport though at EUR10 it is getting pricey no check-in queue for easyjet. Negatives a twenty-five minute queue for passport control and security limited and frankly uninspiring facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

(United Kingdom)

Transit in Munich for 2 hours from Rome to London City. Very impressed with the layout and the environment settings. Free coffee/tea machines and all kinds of newspapers available. Immigration officers friendly. Got an ice-cream for EUR1.10! The best European airport I have been to so far.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

(United States)

BOM-MUC-SFO spent close to 10 hours in the airport. Most of the shops and restaurants open after 12 noon. We cannot compare with Singapore or London airports but lots of things to kill your time. Interesting observation I made was one gate may have different numbers based on which floor you are arriving/departing. Overall a clean nice airport nothing great to underline.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Munich Airport customer review

(United Kingdom)

For many years I have been a fan of Munich airport queues are shorter than at Frankfurt and it is a more pleasant airport in which to connect compared with Lufthansa's other hub at Frankfurt. Unfortunately this no longer the case. After my experience on 2nd April while clearing security to LEJ I passed through the control without incident but my wife's bags were simply held back from passing on through the x-ray device because the security office had allegedly mumbled in German for my wife to remove her jacket (which was in fact a shirt). He made no other attempt to communicate with us or any of his colleagues down the line that he had kept back the bags and simply walked off leaving our bags unattended. Included in the box were all our valuables including computer passports boarding cards and money which could easily have been stolen by anyone passing by the end of the security line. It was only after a few minutes that we realised the bags had not come through the x-ray and my wife challenged why this was. When the employee was unable to clarify we asked to see a supervisor whose English was insufficient to understand the problem. I attempted to speak to him in German but his customer service skills did not extend to listening to the issue or attempting to speak to the security officer to find out what the issue might be. He simply shouted aggressively that the security check was done correctly and we should take the train if we do not like the security arrangements. It seems to be the norm at Munich that when authority is challenged the basics of customer service are forgotten. Basic skills like listening empathising and attempting to seek a mutually acceptable resolution are completely absent. In no airport in the world have we experienced such appalling service. I appreciate that we were at the airport at a peak time but that is no excuse for the non-existent communication by the security official nor for the extremely poor standard of communication by the supervisory staff in what is supposed to be an international hub airport. To simply fail to scan hand baggage on account of my wife refusing to remove her shirt resulted in a nasty incident was created which will certainly harm MUC airport brand image.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Ukraine)

I used MUC for arrival and departure last week. On both occasions my experience was fine. Fast immigration fast and efficient security lots of shops and eateries perfectly clean toilets and bright airy T2. T1 which I also used is older but still a fine place to arrive at. Overall place and connection to the city is lovely. The only minus was that my all flights were served from apron and on departure getting to the bus incurred 4 very steep flights downstairs which wasn't a trouble for me but certainly was for passengers with children or for elder people. One score off for that however it's probably was an airline issue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(United Kingdom)

Simply the best airport I have ever flown into or out of. Everything is designed to make the journey pleasant and efficient for passengers. No being funneled through perfume shops lots of places to eat and very inexpensive. No problem with security or signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Germany)

We started our journey to India from Munich airport. There was no problem to find the counter everything signed excellent. The choice of restaurants is great and varieties of shops is fantastic. Compared to other airports with this size Munich is very familiar and lets you feel comfortable. The atmosphere shows hospitality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

(Russian Federation)

Generally a nice airport. Good shops great places for food in Bavarian style free newspapers and free coffee/tea! Compared to Frankfurt the border control here is way much stricter and meticulous for visitors with visas. German border control officer counted all days of my visits to Schengen countries and looked kind of unsatisfied that everything was correct in my case. Same story on way back. Huge difference with attitude in FRA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

(Belgium)

One of the best airports in Europe: not too big very well lit by the sun clean relaxed atmosphere. Nice shops free newspapers pleasant feeling throughout the building. Only drawback is the slow security check (only 2 Xray machines) when flying in on a big airplane (A346) from outside the EU and then yet another queue for the passport controls.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Canada)

I had the pleasure to travel through Munich Airport a few times. The signs are clearly organized making it easy to get from gate to gate. The staff is friendly and helpful. All the facilities clean and in good working order. Munich Airport is the alternative to Frankfurt.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no