Munich Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 288 reviews
5/10
5 star Skytrax Rating
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4/10

Munich Airport customer review

(Russian Federation)

Generally a nice airport. Good shops great places for food in Bavarian style free newspapers and free coffee/tea! Compared to Frankfurt the border control here is way much stricter and meticulous for visitors with visas. German border control officer counted all days of my visits to Schengen countries and looked kind of unsatisfied that everything was correct in my case. Same story on way back. Huge difference with attitude in FRA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

(Belgium)

One of the best airports in Europe: not too big very well lit by the sun clean relaxed atmosphere. Nice shops free newspapers pleasant feeling throughout the building. Only drawback is the slow security check (only 2 Xray machines) when flying in on a big airplane (A346) from outside the EU and then yet another queue for the passport controls.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Canada)

I had the pleasure to travel through Munich Airport a few times. The signs are clearly organized making it easy to get from gate to gate. The staff is friendly and helpful. All the facilities clean and in good working order. Munich Airport is the alternative to Frankfurt.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Munich Airport customer review

(United Kingdom)

My first departure from Munich Airport (20.55 Friday Easyjet to Manchester) was a very poor experience. Indifferent signage from 'rental car return' made correct identification of Terminals 1 and 2 difficult. Easyjet check-in in Terminal 1 (section D) was about 100m from passport control in section C where there was an enormous queue. Passport staff stopped work on numerous occasions since the small security area behind them was unable to cope with the volume of passengers. It was no surprise that passengers displayed impatience and despair given that the passport and security procedures took about one hour. Our Easyjet flight was delayed by about 45 minutes compounded by the fact that the airport departure staff had miscounted the number of passengers who had boarded the aircraft. A postscript of irritation was that a visit to the toilets from the departure area was via four flights of stairs to a lower floor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Munich Airport customer review

(Mexico)

I flew into MUC with Air Berlin with a layover of more than an hour for a connecting flight to CUN. Air Berlin is in Terminal 1. I had to go through Passport Control twice to get outside to the smoking section since there is no smoking kiosk in Terminal 1. I then had to go through Passport Control again to get back into the terminal for my connecting flight. The terminal is very clean and there is a small kiosk where I bought a sandwich.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Croatia)

I'm regular user at MUC-T2 which is a pleasure. Always clean quiet. Within Schengen area (G zone) free warm drinks and all sorts of German & International newspapers in small galleys. Very easy transit enough seats to rest and enjoy drink and papers. Enough shops and cafes. Security control sometimes too firm and pert but nothing to be surprised with.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Lithuania)

Well planned easy to navigate clean efficient very fast security/passport controls (perhaps the fastest that I have ever seen) excellent transport connections and a pleasant atmosphere. Simply a great airport and surely one of the best I have used. Not as amazing and glamorous as Changi but certainly deserves a place in global top-10.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Munich Airport customer review

(Czech Republic)

I added a review about a month ago when I landed in MUC with Etihad. This time I flew Egyptair and landed in the Lufthansa (star alliance) terminal and as if I landed in a different airport altogether. The terminal offer much more space than the non-Star Alliance terminal. Passport control a breeze baggage claim took around 20min to get the bags on carousel but not that bad then out to exit. Definitely a far more civilized way to travel than the other terminal which I went through this time as well towards the parking and I saw the same mess I saw last time - lots of people crowds and no space.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Munich Airport customer review

(United Kingdom)

Flew out of Terminal 1 recently. A well resourced efficient airport; very helpful passport and retail staff. I witnessed (and experienced) an appalling level of completely unnecessary rudeness to several customers from one member of the security staff however. Had we had sufficient time we would have taken her name and reported her behavior which was nothing short of bullying to her manager. A real pity that the pleasant atmosphere of an otherwise customer centred German airport where other members of security staff have been well trained to carry out a vital job with courtesy and professionalism should be soured by a member of staff with a clear agenda to exercise her power to humiliate and intimidate paying passengers. A very poor last impression of Munich.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Munich Airport customer review

(France)

Beautiful airport but if have short connections coming from a non-Schengen country to a Schengen country avoid Munich. Distances are adapted to marathon runners mobile walkways are scarce cover only a fraction of the distance (if not under maintenance) lots of escalators.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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