"Incompetent and not service oriented"
20 reviews Wolfgang Bernhart (Germany)
✅ Trip Verified | Incompetent and not service oriented, they are unable to have sufficient ground personell. 40 minutes delay because luggage was not removers and packed in plane. Time for more regulation! Avoid if possible.
Experience At Airport | Departure Only |
Date Visit | July 2024 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"security is a mess"
T Lang (United States)
✅ Trip Verified | Great Airport but security is a mess and took forever, second time for 1+ hour in the line at 10am. MUC is looking it's good resting because of that. The Satellite terminal is maybe too much for security to handle.
Experience At Airport | Departure Only |
Date Visit | June 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Recommended | no |
“avoid this airport for overnight stays”
P Jokela (Finland)
✅ Trip Verified | Although the airport may offer good service for daytime passengers, it's an absolute shame for those with an overnight layover. Absolutely nothing is open and there's no meaningful service at all after 9 pm. So, for daytime passengers the airport is somewhat OK but I would definitely avoid this airport for overnight stays. I think a so-called 5-star airport should have at least a modicum of service at all hours. Much more modest airports do have that.
Experience At Airport | Transit |
Date Visit | June 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"At least 2 hours waiting"
Christine Harrington (United Kingdom)
Not Verified | The most disrespectful situation on arrival. Herded like sheep through endless lanes to reach passport control. My partner and I are in our 70s and 80s. We almost fainted with stress and exhaustion. Inadequate staffing, poor systems, escalators out of order. At least 2 hours waiting to get through after a long day.
Experience At Airport | Arrival Only |
Date Visit | May 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Signs | 12345 |
Recommended | no |
“the most stressful layover ever”
Joy Stowell (United States)
✅ Trip Verified | We were transiting thru Munich as our Hamburg to Frankfurt flight was cancelled by United. Such we had an hour to transit thru Munich which ended up being the most stressful layover ever. We are a family of four with two teenagers. We first finally arrive at the security at the international terminal only to be asked a battery of questions; “what kind of car do you drive”, “what was your favorite thing to do in Germany”….then only to have the 15 year old to be given the “SSSS” boarding pass and have to go thru additional screening. This is happening while our flight to Newark is being called “last call” and United staff are annoyed by our inability to get our son thru this process more quickly when their airline was the cause of this situation in the first place. My son finely got thru whatever process was needed and boarded the aircraft without shoes on. I have flown a lot. I have had plenty of cancelled flights, delayed flights. I’m not a newbie. I can tell you the treatment….the annoyance on faces, the battery of unnecessary questions…. I have always loved to fly but no more. As I move towards retirement I will do everything in my power NOT to take a flight. I will take a repositioning cruise, or I will take the train or bus.
Experience At Airport | Departure Only |
Date Visit | April 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"long queues everywhere"
A Warten (United Kingdom)
✅ Trip Verified | Poorest managed airport I have ever come across. Arrived on time and literally just made the flight. Checkin process slow, long queues everywhere. Security has to be experienced to be believed.
Experience At Airport | Departure Only |
Date Visit | April 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Airport Staff | 12345 |
Recommended | no |
“Food…almost nothing”
B Rick (Netherlands)
Not Verified | I had several hours to spend at Munich airport before my late evening flight went. I planned to do some work and enjoy some food. I had to be at Terminal 1, Gate D. There are a few seats with a table that would allow you to do work. No outlets/charging options though. Food… almost nothing. No restaurants or bars once you’ve passed security. Just some duty free shopping and a tiny shop that has some simple breads and cookies. No meals, it even something simple fast food like a pizza slice, burger, wrap, etc.
Experience At Airport | Departure Only |
Date Visit | April 2024 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"security took me an hour"
L Warner (United States)
✅ Trip Verified | Nice airport if the security line would not be as crowded at peak hours. Sign stating waiting time 6 to 9 minutes but it took me an hour. Travellers realizing it will not take 6-9 minutes tried to skip the lines. Hectic and chaos in an overheated area. So why not post the real times? Why fast track only for displayed flights? This is hitting the overall airport rating big time on the negative scale.
Experience At Airport | Departure Only |
Date Visit | March 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Rude and arrogant security personnel"
Peter Prescott (Norway)
✅ Trip Verified | Rude and arrogant security personnel. Making jokes and improper comments. Incompetent baggage loading. The co-pilot had to do the loading himself. The incompetence caused a delay of almost an hour.
Experience At Airport | Departure Only |
Date Visit | February 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |
“no shuttle bus waiting"
Fernando Santos (Portugal)
Not Verified | Connecting flight MUC-LIS, after arriving from DRS. Operated by LH. Flight from DRS arrives on schedule but there is no ground crew and no shuttle bus waiting at the parking slot; after a while, bus arrives, takes a route around Midfield Terminal (where my connection was due) and drops everyone at T02South, from there we jog to the opposite extreme where another bus (no rail), already departing. Gate closure is avoided by 2-3 minutes.
Experience At Airport | Transit |
Date Visit | January 2024 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |