✅ Trip Verified
| First time using Malpensa. Excellent experience. Immigration check when entering Italy was smooth - presentation of the passport and a stamp without questions or long waits. Stepping out I found a huge well lit hall with luggage retrieval carousels and then exited out. I was taking a bus to Lugano, Switzerland and there were signs in the terminal in English pointing to where bus stations and taxi stands were. It was a longish walk but found the place and the bus pulled up. I had the option to pay in Euros or Swiss Francs. I paid the driver in cash and received a receipt. I did not feel stressed at all being in a foreign country and having no competency in the language. The bus driver spoke English. On the return I took the express train from Milan Central station to Malpensa. The train leaves twice every hour. A 50 minute ride in a very comfortable train with ample space for luggage. My departure was from Terminal 2. The train station is connected to the terminal. The terminal is a veritable shopping emporium with all the famous brand name shops there, as befitting the fashion capital that Milan is. You are spoiled for choices, from food and wine to clothing to cosmetics. Credit cards accept payments in dollars. I needed a boarding pass and for that had to go to the airline counter. My carry on bag was supposedly overweight by 2 kilograms but the clerk said no problem and fastened a tag that said it was authorized as a cabin luggage. I appreciated the touch. Security checks and immigration checks were fast - the lines were moving quickly - and without any hassles. At the Alitalia flight gate, which was at one end of the terminal, there were ample seats and a few shops and cafes which were crowded. Boarding was by group number and perplexingly, group 2 was boarded before group 1. Gate agents wished the passengers "Ciao" or "Arrivederci" - a very nice gesture. The flight left on time. The only discordant note was the free wifi. I was able to use it for a few minutes and then turned it off. When I wanted to use it again later on, it was challenging to reconnect with the instructions confusing and so I gave up. It was not a big problem as the airport has many shopping and dining attractions to keep you engaged. Large glass windows allow you to glimpse the runways and observe the many planes from different airline companies taxiing about - a very cosmopolitan sight! In sum, an excellent airport to use.