✅ Trip Verified
| I've been to many airports, and this is without a doubt the worst I have ever experienced. I had to run from one end of the airport to the other to check in, because they had only opened one door. The queue was huge, with only 2 staff working. I joined the queue at just after 5, & wasn't checked in until 5.50. I then had to pay an exorbitant fine for airport check-in, and paying required a separate queue - another 15 minutes, to be served by a woman who snatched my payment slip out of my hands, then threw my card back when I'd paid & said 'ok, go'. Then I saw the security queue, at this point with only half an hour before my then-late flight was due to leave, I've never seen anything more poorly managed, there was barely any system, everyone packed together like cattle. I managed to get to the front of the queue as people kindly let me through, only to meet one of the rudest women I've ever encountered. This agent at security control nodded to allow me to skip the line, which I did, then began shouting at me for going through. I pointed out I didn't intentionally do the wrong thing, so she began shouting & condescending me as if I didn't understand English 'keep a distance, stay away, do as I say!' - if we are to follow the distancing rules, why is everyone herded together like pigs in a trough awaiting feeding time?! Then as I was putting my luggage in the trays, again she shouts at me, this time also grabbing my arm to add extra spice to proceedings, & begins barking 'wait for the bags to go through the machine, them first, then you!'. I've literally never encountered this rule at any airport, & it became clear she was doing this to humiliate me, as I watched as she didn't do it to a single other person. I dropped my e-reader without noticing, then happened to see it, and her smirking and looking away with no intention to tell me. Thinking of her now makes my blood boil, she should not be working in a customer-facing role, the tiny bit of power she has has clearly gone to her head. I then had to run the full length of the airport again to get to my gate, was seen by many members of staff but never offered any help, I made it eventually, to find the plane delayed by an hour, & the only shop at the gate closed. As I showed my boarding pass & passport, when we finally began boarding, the woman checking laughed and said 'oh yes, I saw you running before!' - as if the concept of customer assistance had completely passed her by. If you are concerned about the virus, this is the airport to avoid like the proverbial plague - everyone was packed as closely as possible at all times, it appeared to be some kind of competition to see how many human sardines they could fit in the tin, the signage is out of this world, the distance between the major points puts the London marathon to shame, and all in all I never had a worse airport experience than this. I was supposed to be flying from Milan Bergamo, but I guess for extra fun WizzAir decided to change last minute. To keep us all on our toes I suppose. If you see this airport as a destination or departure location, no matter if free first class tickets are served to you on a complimentary golden diamond-encrusted platter in the business lounge, with the promise of the celebrity of your choosing serving drinks on board as you are treated to a full body massage, serenaded by the entire Royal Operatic Society and eating food cooked by Gordon Ramsey himself - fly somewhere else.