Milan Malpensa Airport

Malpensa terminal 1 is a huge dissapointment. Outside looks good but inside is poor no many restaurants not many stores and by 10 pm everything is closed. Taxis from there to nearby hotels or the city center are awfully expensive. not to mention that most people can hardly communicate in English. Malpensa terminal 2 - one of the ugliest and oldest terminals still operating. Only 1 newspapers store and 1 small fast food restaurant.

Terminal 2 looks like a relic from a 1970s package holiday terminal I half expected a straw donkey to come trotting through! The cafe on the top floor is reasonable and has a good selection of freshly cooked food but there needs to be more shops bars etc in departures. Friendly staff make delays here pleasant too.

From the outside looks good and inside is a mess the new Malpensa airport was inaugurated less than 10 years ago and no new upgrade have taken place since then. The Alitalia business lounge in concourse B is small old and always full small bar but no food you have to paid for the internet cleanliness is not a priority especially in the bathrooms. I prefer to use the KLM business Lounge in comparison is heaven not hell you still have to paid for the internet but is clean and with a good selection of beverage and food self service. But the sky team should not have a kind of consistency in their products? Pure chaos at the gate; with the new regulation for the flight to USA your passport need to be scan so they can check it with the no fly list very disorganized the flight is schedule to leave at 10.20 at 10 am 2 airport staff start scanning one by one a full 777 at the gate than finally a third staff arrives resulting in nearly 45 minute delay in departure why they do not do like in other airport: scan the passport and than move to a sterile area till the plane is ready to load? Utterly disorganized.

Sadly I have to agree with the most recent comments. I use this airport a couple of times a year and my experience on Saturday last was no better than before. My KLM check in was reasonable but a colleague flying BA encountered lengthy and slow queues obstreperous officials etc. I was told to hurry into security as there was a 45 minute delay - and found none! For a reasonably new airport too parts are now looking very shabby and the overwhelming impression of the departures hall on a typically murky Milan morning is one of gloom and despondency. Quite a contrast with bright and cheerful BCN through which I passed on the way to Malpensa.

Malpensa is a typical Italian facility - looks fine but once you get in it's like a Dante's inferno. Plan everything at home connections buses hotels because once you get there you're practically on your own unless you speak a good italian and you have a lot of time to spare and lots of patience. Eating and shopping is good. It certainly is in need of another runway and they should improve the connections to and from Milan.

Passed through MXP 4 times in a few months and I have to say that it is without a doubt one of the worst airports in Europe. The airport also is a reflection of the largest airline serving it: Alitalia. Despite the airport being less than 10 years old it is already showing a tired interior - dingy terminals chaos at the security checks between the terminals and the bussing to the majority of the aircraft is a disgrace. I along with many others do not understand why the Italian gov't selected such a poor architectural design for this airport... They want to develop this airport further as an important hub but how can they if they didn't build enough gates??? It's not appealling and in the hot summer months the bus services are unbearable. Airport personnel are also lacking in manners and do not know what organisation is....they show up late at the gates ignore passengers seeking information etc. etc. The list goes on and on. With regards to shops and catering - it's alright though very overpriced. And the lack of seating is a disgrace too. How this airport can grow and that it attracts even more airlines is just a mystery to me - it's in fact an airport to avoid at all cost.

This airport is appalling. There is nothing to do in this bleak and rundown environment with poor shopping options uncomfortable seating not internet options delapidated bathrooms and limited eating options. The only thing in its favor in connecting through it is that one doesn't have to go miles to get from gate to gate if in the same terminal. Also my luggage was transferred without a problem.

This month I flew through MXP for the first (and last time). It was very warm in the airport. Unfortunately I had a 6 hour layover and I agree with the previous reviewer about the Alitalia Business class lounge- terrible. The toilets were dirty there were no snacks in the lounge the 2 computers were not working and the lounge feels cramped. Walking through the airport I noticed there is an Air France/KLM lounge and I spent 3 hours there. It was not crowded had a great selection of snacks plasma tvs and clean restrooms.

Milan Malpensa is the worst European airport I have visited. Arriving after a long intercontinental flight I found out there was no transfer desk for European connections. I was forced to exit the airport move to the arrivals area and stand in the long queue for the regular check in. What also didn't help was that there are way too few seats at the boarding gates due to which 80% of the passengers has to stand (in our case more than an hour) or sit on the ground. The toilets were dirty and tax free shops (nice selection I must admit) strongly overpriced. Prices at the restaurants and coffee shops are reasonable but food quality was terrible and the way everything was organized was confusing. Overall I will surely try to avoid this airport for future transfers.

8 hours stop-over in early July 2005 enroute TXL-MXP-DXB with Alitalia. Although most of the airport staff is friendly the information desks are occupied by the worst service employees one can imagine: very rude hectic unknowing ignorant etc. And this was apparently no particular case as I had two encounters of that kind. amenity-wise the airport is meagre as well. There are not enough seats and the ones available are very uncomfortable. I could not find any chill-out zones so I was cramped in between others on one of the small seats. The airport in general seems very old and obsolete. However the food court offers the best food I ever had at an airport. Delicious pizza and pasta absolutely recommendable. Overall I would rate MXP 4 out of 10.