Milan Malpensa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 194 reviews
3/10
No Skytrax Rating
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2/10

“No seating”

(United Kingdom)

Not Verified | No seating when you pass security control, everyone sitting on long steel pole, plenty of room to put seating in place, no idea why management have not thought of this, terrible for people waiting. Also water filter would be useful like most airports.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"waiting an hour for our bags to come"

(Cyprus)

Not Verified |   People don't know what service means. We have been waiting in the arrival hall for an hour for our bags to come. No one in charge no information. Οι άνθρωποι δεν ξέρουν τι σημαίνει εξυπηρέτηση ...Περιμένουμε στη αίθουσα αφίξεως εδώ και μία ώρα για να έρθουν οι ταξιδιωτικές μας βαλίτσες... Κανένας υπεύθυνος καμία ενημέρωση.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

“staff very friendly and helpful”

(Portugal)

Trip Verified | Airport staff very friendly and helpful but airport is actually the modern building with a minor older satellite terminal from where a low cost company exclusively operates. It needs better - highlited signals.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a hideous and infuriating experience!"

(United Kingdom)

Trip Verified | The most unfair security line system. Get sent to the right as you arrive at the head of the line and your queue time is at least 5 times as long as the people being sent to the left. It meant people who were way behind us in the queue got through much faster, while we were lined up stationary for over 10 minutes. I don’t mind waiting in line if it’s a fair system but this was a hideous and infuriating experience!
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"the worst experience"

(Singapore)

Trip Verified | This was the worst experience I had at an airport. T We were standing at the long queue and when we heard the staff in uniform shouting for USA, Australia and even Singapore passport to queue at the express lane which was more efficient by just scanning your passport. I was thrilled to move to queue but a female staff came over to ask for my son's age, saying he was only 12 and he should be at the long queue. Then I ask her I thought you said Singaporean passport, and there was sign saying kids under 14 and parent were able to go to the queue which was closed. I am just a tourist speaking English but she started to raise her voice and speak to me in Italian which I did not understand much. I told her to speak in English but she started to raise her voice again speaking in Italian. We had to queue up for two hours with a very unfriendly crowd. At the end the person who took our passports gave us a smile but that was not enough.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
9/10

"Very good baggage delivery time"

(Italy)

Trip Verified | First time in T2, after the years for closure due to Covid. The terminal is nicer and with more shops and food options. Very good baggage delivery time.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"Passport control was quick"

(Italy)

Trip Verified | Arrived in Milan Malpensa in the hottest period of the year (as traffic). Everything smooth, Passport control was quick, despite the number of passenger, also from other flights. Baggage delivery not very fast, but I was travelling an A380 without an empty seats, thus there were more than 500 pieces of luggage onboard.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
3/10

"bad experience with security"

(Australia)

Trip Verified | I had a bad experience with the security staff at Milan Malpensa airport. They were unfriendly, unprofessional, and overly zealous. I believe that in order to improve customer satisfaction, the airport should invest in hiring better individuals and provide them with proper training to be more customer-oriented. It is crucial to ensure that the security staff is not only efficient in their duties but also polite and helpful towards passengers. It is disappointing when the actions of a few bad apples tarnish the overall reputation of an airport. Therefore, it is necessary for the management to identify and remove those people who do not meet the expected standards. By taking these steps, the airport can create a more pleasant and welcoming atmosphere for travelers.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The bathrooms are gross"

(United States)

Not Verified | This is one of the worst airports. Cannot believe none of the international lounges would take platinum and Diamond medallion delta customers on an international flight. Unfortunately I fly through here often and I have been diverting my travel to have a stop in Paris just to have a better experience on the international leg of my flight. The bathrooms are gross, it’s feels like you are in a zoo, all of the furniture is old, they need to remodel. Way too many people come through this airport and pay a hefty price for it to feel this gross. Even in some lounges the furniture is gross and the food selection is weird.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"I have never experienced anything like it"

(Canada)

Not Verified | It’s almost difficult to express how utterly pathetic the customer service is at this airport. If you dare ask anyone for help or directions, you will either be ignored or screamed at. In 25 years of travel, I have never experienced anything like it. One example is at the passport check just before section B. It’s an automated passport scan and picture process. I was stuck between 2 electronic gates whereby you should be looking at a camera and a picture is taken. It wasn’t working so I was stuck between both gates. When I asked a person directing people, I was told to just wait. After 5 mins I asked again and was shouted at and literally told to call the cops. Finally after 10 mins, the door behind me opened and I was instructed to start over. I will absolutely never travel through Milan again.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no