Milan Malpensa Airport

Nice Airport very different to find your way signs are limited staff are not overly friendly which is a mild understatement fantastic Duty Free shopping though.

We have travelled several times with Alitalia and therefore change planes at either Fiumicino or Malpensa. When the transfer time between two flights is short you have to hurry up and hopefully the lines at the security check through which you have to go in transfer are not too long - but usually they are. Three times my baggage got lost at Malpensa. This happened nowhere else until today. The number of shops is little compared to airports like Barcelona or Frankfurt. If you are a SkyTeam frequent flyer and have access to the lounges we suggest to rather go the Air France lounge (smoking area and self-service of drinks and snacks) than going to the Alitalia Lounge (no self-service no smoking area). Recently we experienced a very unfriendly and unprofessional check-in procedure at one of Alitalia's Magnifica Class check-in desks. However the check in there was done by SEA ground services and not by Alitalia staff. In total I would say Malpensa is a rather boring airport with unfriendly staff.

I think Malpensa is a good airport - they provide you with good duty free shopping. It is easy to get around - the people are friendly if you are friendly back to them.

Malpensa is unfortunately the airport that I have to use regularly as it is my home airport. It is staffed by unhelpful and unfriendly people information is always late if ever given TV screens are never all functioning space to sit is at a premium if you have to arrive for early flights leave time as the security check is staffed by one person only flights almost always levae and arrive late and it has the worst baggage delivery system and times I have found in the world...no wonder other hubs in Europe have more business.