Milan Malpensa Airport

Not Verified | Horrendous airport, worst queues I’ve ever seen. For some unfathomable reason, you have to queue for a pre-departure passport check after going through security. This queue was was about 90 minutes, which was immensely stressful. We luckily saw it and waited so we got our flight (which took off late anyway) but many others had no idea about it and were held up. People worried they were about to miss flights were pushing through resulting in tears and arguments. Only three desks were open at passport control and only a few auto gates were operable. It was an absolute joke. Will never use that airport again.

✅ Trip Verified | Departing from Malpensa on June the 2nd, public holiday with a lot of Italians taking the 3rd off to have a short break, I was a bit worried about queues and crowds. Everything was smooth, the waiting at security check maybe 15 min instead of the usual 10, but ok. Also boarding at gates was ok and there was seating available while I waited. Only the coffee bar was crowded, and I later found out that instead of the central coffee bar I should have gone to the one in the Satellite A, where much less people were being served.

Not Verified | I was alarmed by the reviews of Malpensa but had positive experiences arriving and departing last week. The only problem on arrival was that I wasted time because the signs to the railway station appeared to run out halfway there. I arrived on a domestic flight, with no baggage, so no delays. Leaving, I paid for Fast Track through security but the regular line was not too long, and moving steadily, on a Friday afternoon. There's not much to do once you're through immigration, but the airport was clean and well lit, with plenty of seating. I am guessing I was very lucky not to be there when the place is busy.

Not Verified | Me and my friend have just good things to say about Malpensa, very clean airport. The only thing I missed was more food places in our gate, or near the gate. A09. So yes, a nice trip to Milan! I will be back

✅ Trip Verified | Had an awful experience last night with the Tax Free Office after passport control, who shouted aggressively at myself and my daughter. We waited 10 minutes at an empty office for him to return with his lunch and proceed to shout at us telling us we should have gone to a different office. We tried to explain the office by security was shut and we had not needed to Check in and the documentation advised to go to his office. He was very rude and intimidating, grabbing the passport and boarding pass, ignoring me when I asked for a pen and refusing to give his name. I tried to complain at the Information Office but they couldn't find a complaints form.

Not Verified | This must be the most angry and unhelpful airport I have ever had the misfortune to pass through. The staff, from check in crew right through to the information desk and security staff all seemed to hate their customers and went out of their way to be as unhelpful as possible. Example: I asked the information desk in terminal 1 if there was a BA ticket desk anywhere. She said ‘no nothing nothing’ and then waved me away from the desk. The check in staff supposedly working on behalf of EasyJet were incredible. At one point I felt I had to thank one of them for just being prepared to talk to me as all the other ones were not even prepared to listen to me. Made me feel very helpless and abandoned at a time when I had two small children with me and had missed our flight. An airport best avoided if you possibly can. I wonder what makes them all so angry an inhuman? Perhaps they should all consider a different career.

Not Verified | Airport was quiet but it still took almost three hours to: 1 Get through check in - we’d already checked in online, just needed bag drop, but there was no option to do this - also business class tickets, but our check in was still slower than economy, due to only having one staff member vs three): 50 minute wait 2 Security - only three screening conveyors open for the ENTIRE airport: 1 hour wait 3 Pre gate passport check - again, only two booths open, for everyone flying out of B gates, another 50 minute queue. Made it to the plane just in time to board. No staff, aside from a few disinterested people standing around with no apparent role or desire to help. Very stressful and deeply unpleasant. Apparently many people missed their flights. Worst airport experience ever.

✅ Trip Verified | We arrived at the airport on time and checked in, following check in the staff asked us to help an elderly man with the passenger locator form. Of course we were happy to help. The staff had no one else to check in at any of the desks and was extremely rude to the man. After we finished they told us we had plenty of time to get to the gate. We didn’t make it. The boarding staff told us our checked luggage would be at Stansted - it was not it was still in Milan. Speaking to the check in staff again they shouted at my group and the elderly man and said they would do nothing. The ticket desk was no better, pulling other people out of a queue before us and tell the man they didn’t care if he could fill the forms in or not. After sorting our tickets we found the man and helped him complete all his paperwork for the next flight. And proceeded to wait the 12 hours. The airport itself was fine, had plenty of places for food and drink and the other staff within the airport were friendly.

Not Verified | We were transferring from Wiz Air to EasyJet on September 27 2021 to fly to Amsterdam. Not one person at check in (check in area 10) told us about EasyJet carry on rules. Our e-ticket/boarding information didn’t say anything either. We paid €80 for two small bags (hand luggage) because no one informed us prior to boarding about this! If you work at an airport, surely you must know and give all information available before take-off. So disgusted in the money-making way of doing things. No customer care or consideration whatsoever. EasyJet must also update their information on all travel websites so customers can be prepared.

Not Verified | Probably the worst in Italy and basically reminds me Africa and JFK. Terrible queues, insufficient number of employees. Laziness along with stupidity. To say nothing about stupid procedures on self declaration on COVID handing to police this creating terrible crowd with no distance.