Manila Airport

✅ Trip Verified | Improvements being done in Terminal 2 leaves so much to be desired. I am not sure if airport managers or Philippine Airlines are serious on improving passenger experience. There is too much congestion both inside the terminal as well as at the runway. Flight was delayed, plane was on queue for an hour before it took-off. Passenger terminal is too cramped, seats arranged close to each other that one's head can bump into another seated behind. There is no room to relax as all spaces are noisy due to endless announcements. There is no decent restaurant nor cafe after immigration.

✅ Trip Verified | Airport shuttle services is a joke! When I transit through this airport, I always have a very bad experience with how the process goes every time. All the confusion and miscommunication causes people to miss their flights. Airport shuttle services between Terminal 1, 2, 3 & 4 will take almost 1 hour via poor management and heavy traffic due to bad civil design and road conditions. This is by far one of the worst international airport I’ve traveled through. I would strongly recommend if anyone can avoid coming through Manila International Airport. And the WIFI is not good for domestic phones only.

✅ Trip Verified | Avoid transit here at all costs. If changing terminals for either a US or Australian connection, the process is horrific and you need to claim your bags and have them checked before proceeding. We saw so many other passengers just looking dazed and confused and angry - the whole thing is a terrible experience. They do most things by hand and are terribly meticulous about numbers - this is not a bad thing, but its 2023 not 1985! They've also lost a piece of our luggage too, here's a form to fill out.

Recently used both Terminals 2 and 3 for international flights. Terminal 2 used by Philippine Airlines is horrible. There is only one toilet each for men and women at the departure area. The long queue of passengers are indeed disappointing. Terminal 3 has a lot of facilities that are under repair. Seats are limited so many people are seated on the floor. Terminal 3 is a noisy airport full of unnecessary announcements heard in the entire area. Why would they announce the arrival of a domestic flight in a boarding area for international flight? Why would one airlines boarding procedure announced to the entire international terminal?

Bar none the worst airport I have ever flown to. The facilities were cramped poorly lit and shockingly dirty with terminal seats being stained with all manners of drinks/food. Due to unknown security regulations there were three separate security checks on top of Customs and Immigration that often created long bottlenecks in the airport. Once in the terminal area there were few food and beverage options with only one female bathroom for multiple gates of large intercontinental aircraft. Worse still you could not access the restroom without exiting one of the three security layers and having to be re-screened again. There is simply no reason why a country that so strongly advertises for tourism should have it's main international airport be so antiquated.

I have travelled through the international wing of Terminal 2 several times since last year. The problem remains the same. Airport management has not increased the number of toilets at the boarding area causing long lines of women passengers taking their turns to use such limited facility. Cleanliness is not maintained well. The airport leaves an impression how a country like the Philippines does not care about health and hygiene of passengers.

Terminal 2 designed in the 1960's and renovated. Friendly staff, but I can't say one good thing about the facilities. Multiple unnecessary security checks, overlapping queues, insufficient waiting or seating space, poor food, minimal air con. Aircraft late departure due to hold-ups for poor passenger handling. A poor advertisement for tourism.

✅ Verified Review | Finally the renovations of Manila Airport Terminal 1 are almost done and there are noticeable improvements. But I think the airport still lacks good passenger services. Key comment are the waiting areas. The way they design waiting areas is too cramped. They squeeze all passengers into a tiny space with seats more cramped than the airplane. There are no spaces where passengers can relax before boarding. Airport is too small. During my flight there were around 4 airlines that were leaving at the same time; and the airport was absolute chaos.

❎ Unverified | Lack of signs or screens to tell you on flight delays or changes on gates. Not a single smoking lounge for my business partner who wanted to take a puff. Not a single proper restaurant of cafe with proper tables and seats for you to snack on a sandwich or burger. It must cost a lot of money to build restrooms/toilets in Manila - insufficient toilets and toilets were dirty and smelly. A shame considering that the airport counter staff were friendly and polite.

Not Verified | Review for Terminal 4 domestic flights. The airport terminal 4 is extremely congested and undersized. People sitting on the floor. Bathrooms are dirty. All flights are delayed. Not one was on time on the day we flew. Not one! Our flight was 1 h delayed and no justification nor information provided. Very dissatisfied with the management.