Manchester Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1241 reviews
2/10
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2/10

Manchester Airport customer review

(United Kingdom)

I have been using Manchester frequently over the past 15 years. Overall it's getting worse although with the recent addition of many more screening points the security queues are much shorter and efficient than the previous horrendous experience. Check in (having used many different airlines) is usually OK. As with any airport if you want to avoid long lines arrive early. In Terminal 1 beyond security I hate the way one is led through a maze of perfume stalls before reaching the departure lounge. I don't mind airport shops but not so 'in your face'. It really creates the wrong impression. They've avoided this particular folly in Terminal 2. T2 business lounge (mostly use Sky Team - KLM/Air France) is very small but adequate if not busy. Arrival experience is variable. Long delays in getting off the plane are common due to no one to operate the air bridge/no one to drive the mobile steps/no buses waiting when parking remotely. Queues at immigration have lengthened over the years as on average has waiting for the baggage. If using the long stay car park and pre-paying on the internet to avoid the extortionate on-the-day charges the part where you are supposed to insert your credit card at the entry barrier doesn't work. Instead call them at the exit barrier when you leave and quote your reference number. My card was charged correctly after this. Overall the airport looks shabby doesn't operate particularly well and can't really be called a pleasant experience. The managers should pay a visit to some Asian airports to see how an airport can be run.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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