During check-in 2 separate flights (Varna & Bourgas) were bundled together on the same 3 desks! Never in 20 years have a seen such a circus. A family held the line for 40 mins arguing over 7 kgs extra luggage. Staff was very slow the boarding card machine broke. People on the later flight were allowed to cause delays for those on the earlier which we nearly missed! Complete chaos and lack of customer care! I am writing a letter of complaint to the airport too but legal action was only narrowly avoided! Next time I will drive the extra miles to Birmingham.