✅ Trip Verified
| Security was absolutely shambolic. Travelling with family/children? Avoid like the plague. Especially security B. Post lockdown levels of passengers yet still a long queue as only one scanner open. By the way, security B is a maze of stairs and hidden lifts. I’m travelling alone with a toddler who will not leave my side during security yet it’s insisted I stand alone in the body scanner. Toddler leaves my side for no more than 5 seconds, and security staff grab her by the wrist and pulls her away from me in the scanner, whilst another coworker fails in his attempts at entertaining/distracting my toddler with a tray. Toddler freaks out with the woman grabbing her by the wrist and ends up getting extremely upset and clinging to my leg and screaming at the top of her lungs. I sternly ask her not to do that as she’s hurting and upsetting my already stressed child. She would not have grabbed an adult by the wrist and pulled like she did to my daughter, whilst my daughter panics and cries out for me. I ask if we can’t just go through the walk through scanner, and she says no - the rules are that if the body scanner is available I must be scanned in that, and that she’s just doing her job. So they finally decide to do a complete search instead. A supervisor turns up to hover but has nothing useful or comforting to say. When I tell her we were forced to go through the body scanner travelling alone with a child, the woman pipes up and says we weren’t forced to go through it. And says this repeatedly, contradicting me. However, I was certainly not offered a choice!! Meanwhile my daughter is begging and crying for her pacifier which is on the tray going through the bag scanner rolls eyes which I’d been asked to send through with the bags because it was bulging in my pocket. She pats me down. Then tells me she also needs to do the same to my daughter (having man handled her earlier). I explain to my daughter what’s about to happen (woman tries to tell my daughter she’s going to give her a tickle), woman looks to me for approval, and I tell her to just do it quickly and get it over with. A completely unnecessarily stressful experience with zero consideration nor respect for children. Utterly poor customer service.