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| Having used 7 airports in 6 countries in November and December 2018, I am ashamed to say that Manchester was the worst experience. It pains me to say this as a Mancunian who takes great pride in his city and airport, but it needs to be said and things need to change. The security queue at Terminal 1 departures was abysmal, taking a very long time with very long queues and taking me down a narrow coridoor and set of stairs and through a car park, with many confused passengers wondering if we were in the correct queue, and offering very little space to sort myself out (i.e. my hand baggage, things in my pockets, liquids etc.) Also, staff were calling any passengers whose flight started within the next hour to the front of the queue so they don’t miss their flight, completely punishing those who had, like myself, arrived early. This system seemed so unprofessional, so makeshift - I felt almost like a school child being ushered into a que by his supply teacher during a fire drill. This was a shame because I was unable to enjoy my lounge experience which I paid for. I felt robbed. Speaking of lounge experience, I am Muslim and there were no halal meat options for breakfast. I asked staff at the information desk if there were any restaurants or eateries which served halal meat and they could not answer confidently. In the lounge, there were barely any good vegerarian options either, such as waffles, hash browns etc. If Manchester Airport wants to adequately serve its multicultural customer base and extend its reach to be a truly global airport, this needs addressing urgently. When arriving back in Manchester a month later, Terminal 1 arrivals was horrible. There were only 6 carousels bringing in passengers’ baggage (in a supposedly international terminal) and ours took an age to arrive. To be fair immigration was quick, but the ques for non-EU passengers looked very long. Upon arriving after a long haul flight, there was to my disgust and anger no prayer room to pray my morning prayer or again grab some halal food (again, can Manchester Airport claim it serves rhe basic needs of its multicultural passenger base?) The toilets smelt of urine. Also the general feel of T1 Arrivals was that it was outdated and archaic. The low ceilings, blue and yellow signage and old tiled floors all made it look like a 1970s hospital ward. Also, I was shocked that passengers were being made to pay for luggage trollies - something which I have not seen in any airport to date. Finally, my friend picked us up and had to wait in a long and dysfunctional queue in order to pay for parking which was using plastic coin tokens - this system was barely working and people had to keep calling the helpdesk which made the matter even longer. And the plastic coin token parking ticket machines were placed in front of the main exit doors, meaning that passengers, with their luggages, had to weave in and out of others who were simply trying to pay for parking. That’s right, there was a plastic coin token system which was being used to allow passengers to pay for parking in 2018!