Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
9/10

"No queues at immigration"

(United Kingdom)

Not Verified | We flew to/from Manchester with Emirates out on 1/2/23 and back on 19/2/23. The staff were very friendly and helpful. No stroppy security staff insisting on clearing every item out of your bag. No abrupt or rude comments. Explaining why bags were being checked. It wasn't the mad early morning rush but mid-morning so less pressure on departure gates. If, and only if, this remains a constant then I'll be happy on my next visit. Return journey, 30 mins from leaving the plane to getting into our taxi. No queues at immigration and a relatively quiet baggage hall.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"The men at security are unbelievably rude"

(Austria)

Not Verified | The men at security are unbelievably rude. One of them mimicked me and they all spoke in a totally patronising way to my husband and me. They were extremely unpleasant. There is absolutely no need for such behaviour and such people should not be in a role which involves dealing with members of the public. They do not need to be friendly, but they should treat people politely and respectfully. We shall avoid using this airport in the future.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Best to avoid the airport at all cost"

(Spain)

Trip Verified | Travelled in from Limoges airport and then on to Alicante. Staff rude in helping me transfer my case as though I was 4 years old. Security staff rude loud and again treating people as though we are all stupid. Mocking us because the reason for the delay was because people had not removed items properly. So shouting across security by one loud small man the reasons why. It was really a joke. Manchester terminal 3 is just the worst. The gate staff were rude and rushing people through but the plane hadn’t even been prepared for passengers. Best to avoid the airport at all cost.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"to be avoided if possible"

(Italy)

Not Verified | I have never been in an airport with such a messy organization, totally unprofessional, unpolite security and third world style boarding system. It is also dirty. A totally unacceptable experience to be avoided if possible to change airport.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
7/10

"Seemed quite small and congested"

(Pakistan)

Not Verified | Seemed quite small and congested due to the early morning rush but the airport does get bigger after passing the duty free area. There was a lack of options to sit down and have breakfast, but that could be because of some maintenance work taking place. Overall a pleasant experience.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"cleanliness of the airport was very, very poor"

(New Zealand)

Not Verified | What a dump; seriously, I would be very embarrassed if this airport was in my country. We arrived after having traveled 30 hours from New Zealand to find a dirty, over-crowded and chaotic arrivals area. The baggage claim was scruffy and poorly ventilated. Once we went to passport control the machine wouldn't read my passport, so I had to join a lengthy queue. The less than cheery official didn't like it when I said I also had a UK passport and grilled me on why I wasn't using that - because I travel on my NZ passport. When we finally met those who were picking us up they advised us that it had cost them GBP45 to park for under 2 hours! Departure was even worse They charge GBP5 for 5 minutes to drop off passengers - what a complete rip-off. The check-in for our airline was hidden behind the other desks (their staff member was the only pleasant person we met at that airport). Once we had checked-in we went through security; what a joke. All our 'under 100ml' items had to be in an individual bag provided by them. Yet again, a poorly ventilated, over-crowded and badly organised area. There seemed to be no system in place for how passengers were managed, and most had their bags screened for drugs and or explosives. Once airside the situation didn't get any better. Very few seats, expensive, overcrowded eateries offering poor quality choices. And yes, yet again, the cleanliness of the airport was very, very poor. It has really deteriorated in the 20 years since I last used this airport.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"I will never use this airport again"

(United Kingdom)

Not Verified | Still major improvement required. Security staff rude and unhelpful. Need to be taught the words please and thank you and remember that it is the passengers paying there wages. Also departure delayed for 1 1/2 hours while sitting in the plane waiting for our luggage to be loaded by one of only two baggage loading vehicles the airport has. Second awful transit and swear I will never use this airport again
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security is extremely slow and very rude"

(United Kingdom)

Trip Verified | Plenty of shops and it's clean, but security and service are utterly, utterly appalling. As others have said security is extremely slow and very rude. You are treated and feel like sub human cattle. The security guards bark orders and actually tell you off and leave you standing without shoes for very long periods of time. Four of us were flagged and made to stand on the cold floor with no shoes for 30 minutes. I saw multiple staff just standing around chatting while there was no movement in trays for long periods of time. All four of us were left flustered, stressed and frustrated. Whenever anyone asked if they could speed up to check our trays and if they could pull someone over we were told off! 'It's your fault for not removing all items!'. They had plenty of security staff, they could have easily pulled someone over from another less busy queue. It almost feels like abuse and they do it on purpose to punish you. Inefficient and just plain disgusting. Baggage handling is slow chaotic and rough with your luggage. We will never transit or fly from Manchester again. I strongly recommend everyone too avoid here, you will regret it.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a sorry excuse for an airport"

(Thailand)

Not Verified | What a sorry excuse for an airport. Unorganised systems, not enough workers leading to long queues. Attendants are rude and just shout at people. Pathetic, it’s a joke.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It hasn't improved one little bit"

(United Kingdom)

Not Verified | I don't understand why people are surprised at the chaos at Manchester airport. Its always been the same. I've been travelling since early 1970. It hasn't improved one little bit. It's very expensive. Airport parking is extortionate, cost £54 for a days parking. They have spent millions on it and its still no better people have yo work long hours to travel for a break. And still we are treated like cattle.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no