Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1240 reviews
2/10
No Skytrax Rating
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1/10

"The worst security wait ever at this airport"

(France)

Trip Verified | The worst security wait ever at this airport. Travelled 000's of miles in many different airports in the world and this is the worst - one and a quarter hours in a cattle pen waiting to go through the security process. Appalling management. No contingency planning, no capacity for remedial action. Complained to customer services - in their response they said their target wait was fifteen minutes and they were implementing a programme of customer service training. I explained that this was not the point. In view of their waiting target they had failed by 500% and no amount of smiling at people would cure chronic management failures on that scale. Hopeless. Liverpool is now my preferred gateway to the North West. Very frustrating that Manchester Airport Group uses its customer service to insulate senior executives from the impact on customers of their poor management.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Scruffy, lazy staff"

(United Kingdom)

Trip Verified | The worst airport in the world. Scruffy, lazy staff. And the rudest security staff imaginable. I've travelled a lot, but the way one is treated in the queue to security before check in is unimaginably bad. 2 men shouting at travellers, completely unacceptable.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security procedure is an absolute shambles"

(Netherlands)

Not Verified | The security procedure is an absolute shambles and extremely inefficient for an international airport that handles a lot of passengers every day. They were pulling a lot of bags to the side and it seemed that they would deliberately take their time and were showing no concern that people had flights to catch. The staff were very abrupt and somewhat rude. Terrible staff and airport.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Customs was very smooth and empty"

(United Kingdom)

Not Verified | Departures: Terminal 1 is acceptable excluding the drop-off and parking. First you go through the check-in hall which is fairly spacious but needs a do-over but it only gets worse from there. Next you go down a fairly small set of stairs into security. T1 security is a packed, stuffy, low-ceilinged hellhole of a room. Luckily I got through there fairly fast and into the departures lounge, which is the best part of the terminal - it is modern, open and packed to the brim with toilet facilities and shops, along with a travel-money stand, which is quite useful. Unfortunately there is a long hike through a department store to get to the gates. On the other side of the store the were some fast-food chains and a large window with a bench and table running across it. This is a plane-spotter's paradise. My flight was at gate 21 which I found to be downstairs, on a wall there was an illustration and some writing saying that there was free wifi for 3 hours, never used it though as I was on my mum's hotspot. We took a packed to the brim bus to parking stand 71, past where the FedEx 757 hibernates during the day to our Thomas Cook airbus A321. It was raining out (no surprise) and we had to take slippery, corrugated steps up the the narrow-body airbus which could have had something over it to make it less dangerous. Arrival: This time we got a jet-bridge and it was very fast getting off MT-231 and traversing our way through the terminal. Customs was very smooth and empty, and before we knew it we were out onto the carpark.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"Most appalling service in all areas"

(Ireland)

Trip Verified | Most appalling service in all areas. Very intimidating security with the most stupid and nonsense procedures which don’t make a flight any more secure. It seems as if they employ staff who leave their remains of a brain at home when they come to work. Moreover the amount of shopping offers you have to work your way through till you are able to get to the gates feels like a violation of my right to choose with whay kind of marketing I am bombarded with. Will try to avoid this airport.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"airport is just a high cost bus station"

(United Kingdom)

Not Verified | Drop-off parking is just robbery wearing a uniform. I have always viewed this airport as a jewel in the crown of the North West, but they have just proved to be the same cowboys as every other rip-off airport in the UK. This airport is just a high cost bus station. Shame on you!
Experience At AirportArrival Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"we had extremely good experiences"

(United Kingdom)

Not Verified | I know this is going to be surprising, but we had extremely good experiences travelling through MAN T1 recently. I was amazed at the difference from previous times using this airport. Security on departure was polite and friendly to the point of joviality. Both our bags were diverted for manual checks (correctly, as we had forgotten to take out certain items that should have gone in the tray) and these were done quite swiftly, with everything being pleasantly explained. On arrival (6:30 a.m.) there were no queues, passport scanners worked fine, and our priority bags were in the first 10 or so to be delivered from the A380. We were in the car within 20 minutes of leaving the aircraft. I have to give MAN 10/10 and say that I would recommend, based on this experience.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"no customer service skills"

(United Kingdom)

Not Verified | Disgusting customer service around the car park of Terminal 1. I was spoken to very rudely and in a patronising manner by a woman in a high vis jacket when I asked her for directions. Totally unnecessary and downright rude. Then on my exit out of the car park, I asked the man over the intercom a question about payment and once again I was patronised for absolutely no reason. These people have no customer service skills and are unnecessarily rude.
Experience At AirportTransit
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"like something from the 1980s"

(Luxembourg)

Not Verified | Terminal 3. Grubby, slow, what few staff there are are rude and uninterested, very slow security with sarcastic security staff. Toilets dirty, seating area cramped and badly organised, poor choice of food and drink outlets. Non existent wifi. Overall like something from the 1980s.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"I now dread using it"

(United Kingdom)

Not Verified | I have used Manchester airport many times in the past but I now dread using it. Queues are always awful, staff not interested, just an all round horrible start to a holiday, and having to pay to pick up or drop off is corporate greed at its worst. The management seem to bury their heads in the sand and always have an excuse blaming everything but their incompetence to run an airport. Hate it.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no